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It specialist • milton on
- Promoted
Remote IT Support Agent
theITSCMilton, ON, CanadaMSP IT Service Coordinator
FA Servers Inc.Milton, ON, Canada- Promoted
- New!
information technology (IT) specialist
Government of Canada - CentralMilton, Halton Region, Canada- Promoted
IT Project Manager
2iSolutions Inc.Ontario, ON, Canada- Promoted
- New!
IT Director
Due NorthHalton Hills, ON, CanadaIT Director
DELAN - IT Head HuntersOntario, CanadaIT Architect - Marketing
Home HardwareOntario, CanadaData manager informatique IT H / F (IT)
HaysMississauga, ON, Peel Regional District, ON; Ontario, CanadaIT Analyst
BizLinkOntario, Canada , North AmericaIT Project Manager Applications
Open Systems TechnologiesMississauga, ON, Peel Regional District, ON; Ontario, Canada- Promoted
IT Support Helpdesk
Patron Career StaffingL0P, ON, Canada- Promoted
- New!
IT (information technology) consultant
DELCIT INCMilton, Halton Region, Canada- Promoted
- New!
Remote Benefits Specialist
Spade RecruitingActon, OntarioIT / Technical Support
Osnium Software IncGeorgetown, ON, CanadaIT Network Consultant
Sage Recruiting Inc.Ontario, ON, CanadaCIO and Director, IT
Summit Search GroupMississauga, ON, Peel Regional District, ON; Ontario, Canadainformation technology (IT) specialist
Crema Solutions Private LimitedMilton, ON, CAIT Technician
ARES Staffing SolutionsMilton, ONIT APPLICATIONS MANAGER
RED TICOntarioRemote IT Support Agent
theITSCMilton, ON, Canada- Full-time
- Remote
Job Description
Job Description
The ITSC is seeking agents to provide technical support for the organization's end users.
The ITSC is an industry-leading provider of Expert Technical Support for Fortune 1000 organizations.
LOCATION : ITSC's structure provides agents the opportunity to work from home.
HOURS : We are actively seeking candidates for later afternoon, overnight, and weekend shifts , with the potential to move to daytime shifts based on job performance.
DESCRIPTION :
Agents for the ITSC provide white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of topics including :
- Microsoft Excel, Outlook, Word, PowerPoint, Access, Visual Basic for Applications (VBA), SharePoint, etc.
- Adobe Creative Cloud applications (Illustrator, InDesign, Photoshop, etc.)
- Windows operating systems
- iPhone, iPad, Android, and Blackberry mobile devices
CompTIA A+, Microsoft Specialist, HDI-Support Center Analyst (HDI-SCA) certifications are a BIG PLUS
Agents must also have familiarity with various environments, standard network arrangements, and security concepts.
This is an external, customer-facing position. Agents must be conscientious about providing thorough support while being understanding and responsive for client support requests. Agents must also have strong interpersonal and communication skills, and the ability to explain technical concepts in a clear, non-technical manner.
Agents must pay close attention to detail and follow internal processes for providing support while documenting all steps taken. They also need to be team players and have a desire to be a resource and share their knowledge with others.
ADDITIONAL PREFERRED SKILLS :
Company Description
theITSupportCenter is an industry-leading provider of expert technical support for Fortune 1000 companies. Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support for their employees' corporate IT, business software and mobile devices issues. We are committed to delivering superior IT support and giving our team members the tools and training they need to deliver that support to our clients. As a result, our clients report extremely high satisfaction with our platform, allowing us to achieve an unparalleled client retention rate.
Company Description
theITSupportCenter is an industry-leading provider of expert technical support for Fortune 1000 companies. Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support for their employees' corporate IT, business software and mobile devices issues. We are committed to delivering superior IT support and giving our team members the tools and training they need to deliver that support to our clients. As a result, our clients report extremely high satisfaction with our platform, allowing us to achieve an unparalleled client retention rate.