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It operations manager • mont royal qc
IT Operations Analyst III
TD SecuritiesMontreal, Montreal (administrative region), CAIT Project Manager - Cybersecurity
Randstad CanadaMontréal, Quebec, CAProject Manager, IT
GildanMontreal, Montreal (administrative region), CAIT Operations Analyst III
TD BankMontreal, Montreal (administrative region), CAIT PROJECT MANAGER
La Vie En RoseMontreal (administrative region), QC, CAIT Operations Analyst III
TDMontreal, Montreal (administrative region), CA- Promoted
IT Manager
Targeted TalentMontreal, QC, Canada- New!
Manager Operations, Airside Operations
Air CanadaDorval, QC, CAOperations Manager
Arden Holdings Inc.Laval, QC, CAOperations Manager
CannabismarketspaceMontreal, Montreal (administrative region), CAOperations Manager
MotionMontreal, Montreal (administrative region), CAOperations manager
ArdeneLaval, QC, CA- New!
Operations Manager
MCC LabelMontreal (administrative region), QC, CASenior Manager, IT Operations (Cloud Services)
Bausch HealthLaval, Quebec, CanadaIT Operations & Incident Specialist
Alteo Inc.Montreal, Montreal (administrative region), CAOperations Manager
CAEMontreal, Montreal (administrative region), CA- Promoted
IT Manager [#4886]
AlteoMontreal, QC, CanadaOperations Manager
FLiiPMontreal, Montreal (administrative region), CAIT PROJECT MANAGER
Zed DigitalMontreal, Montreal (administrative region), CA- Markham, ON (from $ 117,593 to $ 425,898 year)
- Conception Bay South, NL (from $ 131,402 to $ 208,140 year)
- Saint-Laurent, QC (from $ 124,419 to $ 204,594 year)
- Saint-Jerome, QC (from $ 124,419 to $ 204,594 year)
- Saint John, NB (from $ 116,579 to $ 204,594 year)
- Coquitlam, BC (from $ 135,450 to $ 204,449 year)
- Montreal-Ouest, QC (from $ 94,116 to $ 201,767 year)
- Montreal, QC (from $ 94,116 to $ 201,767 year)
- Waterloo, ON (from $ 91,650 to $ 201,230 year)
- Quebec City, QC (from $ 107,303 to $ 201,104 year)
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IT Operations Analyst III
TD SecuritiesMontreal, Montreal (administrative region), CA- Full-time
IT Operations Analyst III
Work Location : Montréal, Quebec, Canada
Hours : 37.5
Line Of Business : Technology Solutions
Pay Details : 59,500 – 84,000 CAD
Job Description
A single point of contact for onsite technical support and general queries—including hardware, software, e‑Messaging, mobile devices, and education on TD technology processes—to TD Bank Group employees across all lines of business. This business operates 100% onsite Monday‑Friday, covering 7 : 30 am‑6 : 00 pm on rotational shifts, in a team‑oriented environment of around 30 front‑line support representatives across Canada and the U.S. Working in collaboration with support teams, the Breakroom staff leverages deep technical and application knowledge to deliver an excellent colleague service experience with a focus on maintaining high first‑visit resolution rates.
Responsibilities
- Provide onsite support to TD employees and contractors for technical issues involving applications, software, and TD‑provided devices and hardware.
- Ensure a high level of service delivery in accordance with the TD Framework and policies.
- Educate end users on hardware, software, and access request processes.
- Perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction.
- Diagnose and repair hardware issues on laptops and desktops.
- Identify trends and opportunities for improvement and provide ongoing feedback.
- Escalate wide‑impact or potential wide‑impact issues / outages.
Qualifications / Skills / Experience
Technical / Troubleshooting Ability
A technical support background, including experience with Windows 10 / 11, Edge / Chrome / Firefox / Safari, MAC, VOIP, Active Directory, Citrix / Remote Access, Blackberry, BYOD, Azure, Office for Mobile, all Microsoft Office products, MS Teams, Webex, SCCM, various telephony devices, Wi‑Fi support, and a solid understanding of networking. Experience with iPhone / iPad and Android devices is required.
Key Accountabilities
Who We Are
TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches and stores. We deliver legendary customer experiences to over 27 million households and businesses across Canada, the U.S., and around the world, guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.
Our Total Rewards Package
Base salary, variable compensation, and key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
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