It consultant Jobs in Saint-Laurent, QC
Consultant Service Desk Analyst, IT Support
GenpactMontreal, CA
Consultant / Senior Consultant, IT Audit & Specialized Assurance (Future Opportunities)
DeloitteLaval, Quebec, Canada- Promoted
- New!
Consultant SAP
Robert HalfMontréal, QC, CA- Promoted
IT Automation Developer
BRPMontreal, QC, Canada- Promoted
Manager IT, Infrastructure
Belron Canada Inc.Montreal, QC, Canada
Senior Consultant, Technology Risk Services - IT Audit
KPMGMontreal, Quebec, Canada
Senior Consultant, Technology Risk Services - IT Audit
KPMG-CanadaMontreal, Quebec, Canada- Promoted
IT Specialist
Dispomed ltéeLanaudière-Nord (Saint-Esprit), QC, Canada
IT Support Specialist
Protech GroupSaint-Laurent, QC, CA- Promoted
IT System Administrator
DART AerospaceMontreal, QC, Canada
Technicien IT ACS
Adecco CanadaMontréal, Quebec, Canada- Promoted
IT Director
Blitz TIMontreal, QC, Canada
PROUDFOOT : Mining Consultant / Senior Consultant
ProudfootMontreal, QC, CA
IT Consultant
BDORue De La Gauchetière Ouest,Montreal
IT Tech
TekWissen LLCSaint-Laurent, QC, Canada
Consultant
The Decision LabMontreal, Quebec, CA- Promoted
IT Architect
Fed ITMontreal, QC, Canada- Promoted
Senior IT Technician / IT Manager
Randstad CanadaVerdun, Quebec, CA- Promoted
C-IT-425 IT Intern
CAEMontreal- Promoted
Consultant
FimeMontreal, QC, CanadaConsultant Service Desk Analyst, IT Support
GenpactMontreal, CAGenpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of [Consultant ] [Service Desk Analyst, IT Support]
Service Desk Analysts are IT professionals who provide technical help for users of an organization. Analysts respond to inquiries, and they evaluate and resolve issues relating to IT equipment and applications. They provide technical care for any aspect of the information systems unit, including system hardware, operating systems, applications, and networks. Generally, they should be troubleshooting bent of mind and with proper communication to the stakeholders. Support hours 24x7 with rotational shifts
Responsibilities
Service Desk Analysts must perform multiple functions effectively and simultaneously. Duties of Service Desk Analysts may vary, but core responsibilities include the following :
- Manage Support Requests
A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue severity, and they must utilize standard procedures to resolve issues. Analysts must also maintain support tracking systems.
Service Desk Analysts must resolve technical issues. In some organizations, they resolve these issues remotely. For certain common problems, such as installation and configuration problems, they provide users technical documentation so that they can better understand their systems.
Service Desk Analysts often must accelerate customer support requests to higher-level IT support specialists if they are unable to resolve a particular issue on their own. Analysts then provide specialists with details about the issue so that they can resolve it effectively.
Service Desk Analysts must maintain comprehensive records of issues relating to both software and hardware.
Qualifications we seek in you!
Minimum Qualifications
Preferred Qualifications / Skills
Service desk analysts neutralize direct customer issues by support with technical knowledge to fix software and hardware problems. Along with the below skills :