About Sterling Brokers

Sterling Brokers is disrupting the Group Benefits and Retirement landscape in Canada through our innovative application, integrating with the largest insurance carriers in Canada and global HRIS platforms, to administer a streamlined solution. We are the largest independently owned and operated Third Party Administrator (TPA) and Broker in Canada, and 4th largest overall. Established in 2014, SCB is growing rapidly and looking for talented individuals to join our team.

About the role

Sterling Capital Brokers is a remote-first c ompany and is seeking a qualified IT Support Specialist to join our rapidly growing team. As a remote first company, we prioritize seamless support for our remote employees. Our laptop equipment philosophy is that if an employee requires a device for any reason, we should be able to purchase a laptop from any local source, and as soon as they log in, all the required Sterling environment should be deployed automatically (including MDM, Anti-virus, firewall / security settings, standard applications, etc).

This role involves skills with both front end, ie : laptop and mobile devices, and back end – Office 365, Entra-ID, Exchange online, etc., with a strong focus on automation. While we utilize a Managed Service Provider, we have decided we need to bring more capabilities in-house. We are seeking a highly motivated and reliable candidate who is ideally located in Canada. We are looking for someone who demonstrates integrity and professionalism, with a background that reflects these values. Our ideal candidate is trustworthy and dependable, with a commitment to upholding high ethical standards.

This is a great opportunity for someone who is passionate about supporting their team and improving processes to create a more efficient and effective workflow. If you are driven, dependable, and excited to be part of a dynamic work culture, we encourage you to apply.

What you"ll do

• A typical day will involve logging into Slack and reviewing our #it-help channel for anyone requiring help, entering tickets when necessary
• Reviewing MDM for non-compliant devices / users and support by getting them compliant
• Assessing upcoming hiring needs and verify that necessary equipment has been procured for new employees
• Coordinating returns of equipment from company leavers or people requiring service
• Maintaining a spares pool for overnight shipping for employees who need a temporary laptop
• Reviewing Microsoft security hub and remediating issues
• Working on Information Rights Management automatic classifiers and applying policy to more documents

Required Skills

Desired Skills

IE : do something every time a new file is dropped in a specified folder in SharePoint

Why Work for Sterling?

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