Integration architect Jobs in Milton, ON

Position Summary

At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work.

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If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada...and have a ton of fun…. then please keep reading!

Our Perks :

• Fantastic employee discount on all Samsung products
• Competitive Salary and Performance based incentive plan for all levels
• Employer paid Medical and Dental coverage from day one
• Group RRSP plan that helps you save for the future
• Free on-site gym to get your sweat on
• Subsidized Cafeteria; including free Starbucks coffee / latte machine
• 4-day in-office work schedule Monday through Thursday – with Friday remaining a flex day to work remotely
• Tuition Reimbursement to keep you learning / Access of Samsung U for 24 / 7 online learning
• Employee Referral program- we want great talent like you!
• Virtual Pet Care-to ensure the well-being and health of your beloved furry companions!
• Additional Well Being Days for better work life-balance!

Responsible for managing AI integration in the SECA contact centers. The Senior Specialist will work closely with HQ, NAHQ and SECA PICs to manage AI and data integration between systems, such as, but not limited to GCIC and Sprinklr. Senior Specialist is to coordinate AI projects and initiatives to deliver cost reduction, process improvements, improved customer experiences, optimization strategies, best practices. The Senior Specialist is to support the implementation of AI integrated smart resolution (Gauss Gen AI), global contact center consolidation, Agent Desktop (Samsung Account integration and single customer view) and ASK (All Service Data Lake) counseling content portal to drive improved agent consultation quality, NPS, efficiency, productivity and ensuring customer satisfaction. This role will be the main PIC for various assignments related to the N2 and future AI related projects. In addition, the Senior Specialist is also responsible for ensuring cost optimization, vendor utilization, operational reports including presentations and alignment with HQ & NAHQ mandated Service KPIs, which are used to measure the effectiveness of customer satisfaction and problem resolution.

Role and Responsibilities

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Requirements

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Samsung is an equal employment opportunity employer.

Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted.

Please note that we reserve the right to remove or modify job postings at any time.

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