Instructional designer Jobs in Pierrefonds, QC

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Instructional designer • pierrefonds qc

Last updated: 7 days ago

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Customer Experience Specialist

Linen ChestLaval, Canada

Full-time

Quick Apply

Join Our Team as a Customer Experience Specialist!.Are you passionate about creating exceptional customer experiences? Do you thrive in a fast-paced, collaborative environment where your skills in ...Show moreLast updated: 7 days ago

Chargé.e de projet - Construction

Borea Construction, QC, CA

Full-time

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Discover positive energy here! .Harnessing the power of the sun and wind to generate something big.Your mission should you accept it : . The Project Manager, under the Project Director'sresponsability...Show moreLast updated: 30+ days ago

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Collègue aux Ventes

JYSK CanadaBoisbriand, QC, ca

Part-time

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Vous recherchez quelque chose de plus qu'un simple emploi? Vous recherchez une communauté, un partenariat, une équipe et une opportunité d'apprendre et d'évoluer dans votre carrière?.En tant que l'...Show moreLast updated: 14 days ago

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Sales Ambassador

Nuovo PhotographyMontreal, QC, Canada

Full-time

At Nuovo Artistic Photography, we're not just capturing moments; we're crafting experiences that redefine self-appreciation. Based in Montreal, with studios across Canada, Florida, and Texas...Show moreLast updated: 30+ days ago

Associé aux Ventes Sans-Fil

OSL Retail ServicesMontréal, QC Canada

Full-time +1

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Associé aux Ventes Sans-Fil (Temps plein et Temps partiel).OSL est une entreprise dynamique centrée sur les personnes, qui fournit des solutions de vente externalisées à certaines des plus grandes ...Show moreLast updated: 30+ days ago

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Consultant, Insurance Best Practice

Sun Life FinancialMontreal, Montreal (administrative region), Canada

Full-time

You are as unique as your background, experience and point of view.Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their f...Show moreLast updated: 16 days ago

Maintenance Planner

AgropurQuebec St, Laurent, CAN

Full-time

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RegularRevue des principales responsabilités Planificateur entretien - avril 2021.Investis en toi, JOINS AGROPUR.Sous la supervision du Chef Maintenance, le planificateur de maintenance planifie et...Show moreLast updated: 30+ days ago

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Gérant de cuisine

Groupe St-HubertLaval, QC, Canada

Full-time

Les Rôtisseries St-Hubert, c'est une histoire de passion depuis 1951.Notre service attentionné, nos saveurs signature et nos ingrédients de qualité supérieure ont fait la renommée de nos plats, qu’...Show moreLast updated: 23 days ago

Étudiant •e approvisionnement

VideotronMontréal, QC, ca

Full-time

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La personne qui occupera le poste sera responsable de la coordination des tests et des lancements du service VoLTE avec les partenaires d’itinérance internationale de Videotron.Le ou la titulaire p...Show moreLast updated: 23 days ago

Ingénieur(e) de mise en route

MabarexSaint-Laurent, Quebec

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Ingénieur(e) de mise en route.Une entreprise québécoise en croissance;.Une équipe passionnée qui conçoit, réalise et opère des filière...Show moreLast updated: 30+ days ago

Billing Assistant, Professional environment

Groupe MontpetitMontréal, Québec, CA

Full-time +1

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Billing Assistant, Professional environment.Are you a numbers person with a good sense of customer service?.Here is a great opportunity to develop your accounting skills and grow within a team in a...Show moreLast updated: 30+ days ago

Receptionist

Go OrthodontistesMontréal, Québec, Canada

Full-time

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Join our dynamic team of a rapidly growing orthodontic practice currently with 2 clinics.Staff and patients come from a wide variety of backgrounds. If you are outgoing, work well with others and ha...Show moreLast updated: 30+ days ago

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Adjoint(e) au conseiller, service de conseils en placement

Raymond James FinancialMontreal, QC, Canada

Full-time

Job Description - Adjoint(e) au conseiller, service de conseils en placement (2403015).Adjoint(e) au conseiller, service de conseils en placement - 2403015. Chez Raymond James, nous nous perfectionn...Show moreLast updated: 23 days ago

Logistics Coordinator (Bilingual)

MT TalentMontreal, Quebec

CA$55,000.00–CA$65,000.00 yearly

Full-time +1

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Coordonnateur(trice) logistique.Nous sommes une firme de recrutement collaborant avec une entreprise exceptionnelle afin de pourvoir un poste de coordonnateur(trice) logistique au sein d’une entrep...Show moreLast updated: 9 days ago

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Coordonnateur(trice) Marketing - Marketing Coordinator

FoodtasticMontreal, Montreal (administrative region), Canada

Full-time

Fondé en 2016, Foodtastic est une des plus grandes compagnies de restaurants au Canada.Durant les cinq dernières années, les ventes totales de l’ensemble des restaurants sont passées de 50mm de $ à...Show moreLast updated: 20 days ago

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Pastry Assistant

Speculative ApplicationMontreal, QC, Canada

Full-time

Première Moisson manufactures and sells bakery, patisserie and charcuterie products using an artisanal approach and wholesome ingredients. We employ over 1,200 people and have more than 20 bakeries ...Show moreLast updated: 22 days ago

Manutentionnaire

Groupe RobertLaval, Canada

Full-time +1

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VOTRE TALENT NOUS MÈNERA À DESTINATION!.Détails du poste de manutentionnaire multi-tâches : .Accessible en transport en commun. .Horaire : lundi au vendredi 6h00 à 14h00.Avantages du poste de manutenti...Show moreLast updated: 30+ days ago

Répartiteur Répartitrice (AF)

Bray, Larouche et AssociésMontréal, Quebec, Canada

Permanent

Salaire : 48 000 – 55 000 $ selon expérience.Il s’agit d’un poste permanent, avec des possibilités d’avancement, sur Montréal. Gérer les opérations de déploiements de ressources selon les demandes.D...Show moreLast updated: 30+ days ago

Customer Experience Specialist

Linen ChestLaval, Canada

7 days ago

Job type

Full-time

Quick Apply

Job description

Company Description

Join Our Team as a Customer Experience Specialist!

Are you passionate about creating exceptional customer experiences? Do you thrive in a fast-paced, collaborative environment where your skills in technology, communication, and problem-solving make a real impact? If so, we want you on our team!

As a Customer Experience Specialist , you’ll play a pivotal role in shaping how our customers interact with our brand across digital platforms. From optimizing chatbot operations to managing social media responses, you’ll ensure every touchpoint reflects our commitment to excellence in the retail e-commerce space. This is your chance to make a difference and grow your career in a dynamic and innovative company.

Job Description

What You’ll Do :

1. Chatbot Wizardry :

Keep our chatbot engaging, accurate, and always ready to help by updating workflows and expanding functionality.
Monitor performance metrics and implement improvements based on customer insights.
Collaborate with internal teams to align chatbot features with business goals.

2. Customer Service Platform Champion :

Manage and optimize our customer service platform (e.g., Dixa, Zendesk) for seamless support.

Troubleshoot technical issues and enhance the platform’s usability for the team.

Be the go-to resource for customer service team members needing platform support.

3. Social Media & Online Reputation Guru :

Engage with customers on social media platforms by responding to inquiries and comments promptly and professionally.

Address feedback on review sites like Google, Yelp, and Trustpilot

Escalate complex issues to the appropriate teams and ensure resolutions are achieved.

4. Content Creator Extraordinaire :

Develop and maintain knowledge base articles, chatbot scripts, FAQs, and response templates that align with our brand’s tone.

Keep all content updated to reflect current policies, offerings, and trends.

5. Data-Driven Innovator :

Track key performance metrics for digital platforms and analyze data to identify improvement opportunities.

Provide actionable insights to enhance efficiency, response times, and customer satisfaction.

6. Collaborative Team Player :

Partner with customer service, marketing, and e-commerce teams to ensure digital interactions support broader business goals.

Act as the voice of the customer, sharing feedback to drive service improvements.

Qualifications

What We’re Looking For :

Education :

Bachelor’s degree in Marketing, Communications, Business, or a related field (or equivalent experience).

Experience :

2-4 years in customer service, digital communication, or e-commerce support roles.

Hands-on experience with customer service platforms and chatbot tools like Dixa, Zendesk or LiveChat.

Skills :

Strong written communication with impeccable attention to detail in both English and French.

Familiarity with social media management tools like Hootsuite or Sprinklr.

Analytical mindset with the ability to interpret data and recommend solutions.

Key Attributes :

Customer-focused, proactive, and always ready to solve problems.

Resourceful, adaptable and eager to embrace new tools and technologies autonomously.

Collaborative spirit with a drive to work across teams and achieve shared goals.

Additional Information

Why Join Us?

Be part of a team that values innovation, collaboration, and exceptional customer experiences.

Opportunity to grow your career in a supportive and dynamic environment.

Play a key role in shaping how customers interact with a leading brand in the e-commerce space.

If you’re ready to make a real impact and take your career to the next level, apply today to become our Customer Experience Specialist . Let’s create amazing customer experiences together