Incident manager Jobs in North Bay, ON

About Persistent We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our 24,500+ global team members, located in 19 countries, have been instrumental in helping the market leaders transform their industries. Role : Service Support Manager Job Type : Full Time Employment Must have worked on contractual documents, involved in review process. Understanding of business knowledge, liasing with customer vision to deliver services. Ability to work with technical team. Knowledge / experience in Canadian Banking System on different channels such as AFT, Bill Payment, Clearing and Deposits, Lending, electronic transactions (Wires / international payment, ATM and POS, Interac, Payment and Settlement, etc. ITSM skills (Incident management, Change management, Release management) Worked on Agile, Kanban projects Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Insurance coverage : group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We offer hybrid work options and flexible working hours to accommodate various needs and preferences. Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities. If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. Enjoy collaborative innovation, with diversity and work-life wellbeing at the core