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Hotel general manager • milton on
General Manager
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General Manager
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Plaza Premium GroupMississauga, ON, Peel Regional District, ON; Ontario, Canada- Full-time
About the Company
Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate.
About the Role :
The General Manager is responsible for overseeing the daily operations of all Plaza Premium Lounges at Toronto Pearson International Airport (YYZ). This role ensures that all services meet the highest standards of quality and efficiency, providing an exceptional experience for guests. The General Manager will lead a team of Managers, supervisors, staff, and contractors, and will be accountable for operational performance, compliance, financial management, and guest satisfaction.
Key Responsibilities :
- Operational Management :
- Oversee the daily operations of all lounges, ensuring smooth and efficient service delivery.
- Develop and implement operational policies and procedures to enhance guest experience and operational efficiency.
- Monitor and analyze operational performance metrics, identifying areas for improvement and implementing corrective actions as needed.
- Ensure compliance with all regulatory requirements and company policies, including health and safety standards.
- Coordinate with other departments such as marketing, IT, and customer service to ensure seamless operations and guest satisfaction.
Team Leadership :
Guest Experience :
Financial Management :
Maintenance and Facilities :
Requirements :
Education and Experience :
Skills and Competencies :
Personal Attributes :