Resorts of the Canadian Rockies Inc. is seeking adynamic and experienced General Manager for Trickle Creek Lodge. This is a full-time, year-round position reporting directly to the Kimberley Alpine Resort General Manager.
The successful candidate will be a strong leader with exceptional communication, organizational, and problem-solving skills, capable of thriving in a fast-paced environment. We are committed to creating memorable experiences for our guests while fostering a positive and supportive workplace culture for our employees.
If you are passionate about hospitality, leadership, and delivering exceptional guest experiences, we invite you to come "Experience the Ultimate" and join our team.
Role Summary
The General Manager is responsible for the overall operation and performance of Trickle Creek Lodge, ensuring exceptional guest experiences, strong financial results, and a positive team culture. This role provides leadership and direction to all hotel departments, driving operational excellence, revenue growth, and high service standards.
The ideal candidate is a hands-on leader who can effectively manage daily operations, develop high-performing teams, and maintain the lodge's reputation for quality, hospitality, and guest satisfaction.
Key Responsibilities
- Oversee the day-to-day operations of Trickle Creek Lodge, including employee management, planning, marketing, coordination, and administration of hotel services.
- Ensure operational excellence and consistency across Front Desk, Housekeeping, Janitorial, and Maintenance departments.
- Develop and manage annual operating budgets, forecasts, and financial plans.
- Lead revenue management and distribution strategies, optimizing rates, occupancy, and inventory across all booking channels.
- Monitor, audit, and verify financial transactions to ensure accuracy, compliance, and adherence to company procedures.
- Support the recruitment, onboarding, training, coaching, and development of employees, with a focus on engagement, performance, health and safety, and exceptional guest experiences.
- Ensure employee appearance, conduct, and service standards consistently reflect the Resorts of the Canadian Rockies brand.
- Manage labour costs, staffing levels, and departmental expenses within approved budgets.
- Develop and manage employee schedules to support operational needs while maintaining labour targets.
- Review and approve payroll accurately and within established deadlines.
- Prepare, analyze, and distribute operational and financial management reports.
- Address, investigate, and resolve guest concerns promptly and professionally, ensuring positive outcomes whenever possible.
- Monitor and respond to guest reviews, maintaining the property's reputation for excellence.
- Manage owner bookings and communications, attend quarterly and annual strata meetings, and respond to owner inquiries and concerns.
- Foster effective communication and collaboration with all resort departments to support overall business objectives.
- Support and maintain all aspects of the Resort's health, safety, and injury management programs.
- Implement, maintain, and continuously improve operational standards in accordance with
