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Help desk Jobs in Longueuil, QC

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Help desk • longueuil qc

Last updated: 4 days ago
  • Promoted
IT Help Desk Team Lead Montreal, Quebec, Canada

IT Help Desk Team Lead Montreal, Quebec, Canada

Lightspeed RestaurantMontreal, Montreal (administrative region), Canada
Full-time
Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!. Global IT team! In this role, you’ll lead a dedicated group of IT Help Desk ...Show moreLast updated: 7 days ago
  • Promoted
Desk Quant Analyst

Desk Quant Analyst

SquarepointMontreal, Montreal (administrative region), Canada
Full-time +1
We are looking for highly motivated graduates or early career professionals with an interest in finance and a background in computer science, engineering, mathematics or other STEM degrees to join ...Show moreLast updated: 9 days ago
  • Promoted
Front Desk Receptionist

Front Desk Receptionist

BighornlawMontreal, Montreal (administrative region), Canada
Full-time +1
We’re looking for an enthusiastic, professional receptionist to join our team! You’ll play a crucial role as the face and first point of contact for our organization. Other responsibilities include ...Show moreLast updated: 30+ days ago
  • Promoted
Front desk agent

Front desk agent

Tidan LLCMontreal, Montreal (administrative region), Canada
Part-time
The Travelodge Montreal is an affordable hotel located in the downtown area of the great metropolis.Are you looking for a pleasant, supportive, and professional work environment where the art of ho...Show moreLast updated: 30+ days ago
  • Promoted
Help Desk Level 2 - Hybrid - Montreal (English and French)

Help Desk Level 2 - Hybrid - Montreal (English and French)

nugget.aiMontreal, Montreal (administrative region), Canada
Full-time
This role is in office for the 1st 2-3 months while training.After that it moves to a weekly rotation every 3-4 weeks.Serve as the first point of contact for clients seeking assistance over the pho...Show moreLast updated: 30+ days ago
  • Promoted
Front Desk Receptionist

Front Desk Receptionist

Remax SolutionsMontreal, QC, Canada
Full-time +1
We’re looking for an enthusiastic, professional receptionist to join our team! You’ll play a crucial role as the face and first point of contact for our organization.Other responsibilit...Show moreLast updated: 30+ days ago
  • Promoted
Help Desk Technician

Help Desk Technician

iA Financial GroupMontreal, Montreal (administrative region), Canada
Full-time +1
Vancouver is preferred but would be open to candidates across Canada.This position requires to work from the office twice a month (subject to company policy). Bilingualism in French and English is r...Show moreLast updated: 30+ days ago
  • Promoted
Delivery / General Help

Delivery / General Help

Speculative ApplicationMontreal, Montreal (administrative region), Canada
Full-time
The Deliveryman / General Help has the following main functions : .Preparation of customer orders.Delivery of different food products. Perform various tasks in departments, such as housework and general...Show moreLast updated: 30+ days ago
  • Promoted
•Help Desk Support Intermediate / Spécialiste

•Help Desk Support Intermediate / Spécialiste

MobileComm, IncMontreal, Montreal (administrative region), Canada
Full-time
Explore exciting open positions in the IT and Telecom Networking Industry today.Mandatory shift work required including evenings, weekends, and holidays. Ability to work independently at all times.W...Show moreLast updated: 15 days ago
  • Promoted
Ecommerce Operations Help Desk

Ecommerce Operations Help Desk

FortNineMontreal, Montreal (administrative region), Canada
Full-time
We help Canadian riders access the knowledge and gear they need so that they can spend less time worrying over logistics, and more time on their wheels. If you’re looking to join a team dedicated to...Show moreLast updated: 4 days ago
  • Promoted
IT Help Desk Team Lead

IT Help Desk Team Lead

LightspeedMontreal, Montreal (administrative region), Canada
Full-time
Hi there! Thanks for stopping by.Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!. Global IT team! In this role, you’ll lead a...Show moreLast updated: 14 days ago
  • Promoted
IT Help Desk Team Lead

IT Help Desk Team Lead

Lightspeed CommerceMontreal, Montreal (administrative region), Canada
Full-time
Continue with Google Continue with Google.Get AI-powered advice on this job and more exclusive features.Sign in to access AI-powered advices. Continue with Google Continue with Google.Continue with ...Show moreLast updated: 12 days ago
  • Promoted
Associate, Service Desk

Associate, Service Desk

DistributelLongueuil, QC, Canada
Full-time
Our team is looking to hire an Associate, Service Desk to support various brands, as part of Internet Companies Group (ICG), a division of Bell Canada serving both consumer and business needs ...Show moreLast updated: 10 days ago
  • Promoted
Front desk agent

Front desk agent

Montreal Marriott Chateau ChamplainMontreal, Montreal (administrative region), Canada
Full-time
Rue De La Gauchetière O, Montréal, QC H3B 4C9.Acquired in 2018 by Tidan, this hotel is located in the heart of the Montreal metropolis. The Marriott Château Champlain is a 1-minute walk from the met...Show moreLast updated: 11 days ago
  • Promoted
IT Help Desk Technician - Level 1 (Bilingual- English / French)

IT Help Desk Technician - Level 1 (Bilingual- English / French)

VC3Montreal, QC, Canada
Full-time
Are you passionate about IT? Do you possess sound judgement with the ability to resolve complex IT issues? Do you excel in a fast-paced and dynamic work environment?. Culture is an integral part of ...Show moreLast updated: 30+ days ago
  • Promoted
Accounting Help

Accounting Help

St-Amour & Associates, Senc.Montreal, Montreal (administrative region), Canada
Full-time
Accounting, Finance and Insurance.Montreal, Montreal and surroundings.Our client, a small and medium size company is looking for an accounting assistant to support their finance department.The comp...Show moreLast updated: 30+ days ago
Accounting Help

Accounting Help

St-AmourMontreal
Full-time
Our client, a small and medium size company is looking for an accounting assistant to support their finance department.The company is located in Anjou and it’s an onsite role.Verify, compile, and p...Show moreLast updated: 27 days ago
  • Promoted
Front desk agent

Front desk agent

Tidan Inc.Montreal, Montreal (administrative region), Canada
Full-time
The Travelodge Montreal is an affordable hotel located in the downtown area of the metropolis.Are you looking for a supportive and professional work environment where hospitality, politeness, and a...Show moreLast updated: 17 days ago
  • Promoted
Front Desk Supervisor

Front Desk Supervisor

Hôtel Faubourg MontréalMontreal, Montreal (administrative region), Canada
Full-time
Sous l’autorité de la Directrice de la réception de l'Hotel Faubourg Montreal et de l'Hotel Saint Laurent Montreal, le (la) superviseur(e) de la réception aide la directrice à organiser, coordonner...Show moreLast updated: 23 days ago
IT Help Desk Team Lead Montreal, Quebec, Canada

IT Help Desk Team Lead Montreal, Quebec, Canada

Lightspeed RestaurantMontreal, Montreal (administrative region), Canada
7 days ago
Job type
  • Full-time
Job description

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Team Lead- IT Help Desk to join our awesome Global IT team! In this role, you’ll lead a dedicated group of IT Help Desk Specialists, ensuring top-tier IT support and service delivery across the region. If you're a tech-savvy people leader with a passion for operational excellence and delivering outstanding internal service, this could be the perfect fit.

Location requirement : This is a full-time on-site role based in Montreal , Monday to Friday.

What you’ll be doing :

  • Lead and mentor a regional team of IT Help Desk Specialists and local leads, fostering a collaborative, high-performing, and customer-first culture.
  • Manage daily IT support operations, ensuring tickets are handled efficiently and resolved within SLA targets.
  • Act as the point of escalation for complex incidents and coordinate critical issue resolution using ITIL best practices.
  • Collaborate with IT teams, stakeholders, and cross-functional departments to align on support needs, communicate updates, and continuously improve service delivery.
  • Standardize help desk procedures and implement process improvements to boost team performance and user satisfaction.
  • Monitor KPIs, track trends, and identify service improvement opportunities.
  • Work with Facilities, People & Culture, and Procurement teams to ensure smooth onboarding / offboarding and hardware / software provisioning.
  • Evaluate usage of SaaS tools and drive optimization through training, documentation, and workflow improvements.

And a little bit of...

  • Supporting AV hardware and tools (Zoom, Google Meet, microphones, speakers, displays, processors, etc.)
  • Troubleshooting networks and connectivity (TCP / IP, DNS, DHCP, VPN, VLANs, routing, firewalls)
  • Providing technical support for Mac, Windows, and mobile device environments
  • Working knowledge of VoIP systems and enterprise communication tools
  • Experience with MDM platforms (Jamf, Intune) and basic understanding of cybersecurity principles and how they apply to IT operations
  • Creating internal documentation and support knowledge base articles
  • Pitching in on projects and initiatives outside your direct scope—we’re all about teamwork!
  • What you need to bring :

  • Strong experience in IT support or help desk environments
  • At least 1 year in a hands-on IT leadership or team lead role
  • Experience supporting geographically distributed teams
  • 3+ years of experience with ITSM platforms
  • Excellent written and verbal communication skills in English; proficiency in French is an asset.
  • Strong knowledge of commonly used SaaS tools in the workplace
  • Excellent written and verbal communication skills—comfortable with technical and non-technical conversations
  • Proven track record of team performance management, coaching, and service excellence
  • Deep familiarity with ITIL processes : Incident, Problem, and Change Management
  • What's in it for you?

  • Join a fast-paced, high-growth company.
  • Surround yourself with strong talent and enjoy continuous professional growth.
  • Opportunities to learn and expand your skill set.
  • Become a valued part of the diverse and inclusive Lightspeed organization.
  • and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry :

  • Lightspeed equity scheme (we are all owners)
  • A variety of snacks, coffee, and teas are always accessible and available in the office kitchen - Tuesday's, Wednesday's and Thursday's lunch is served.
  • Flexible paid time off policy
  • Health Insurance
  • Health and wellness benefit of $500 per year
  • Paid leave and assistance for new parents
  • Mental health online platform and counselling & coaching services
  • LI-SS3

    To all recruitment agencies : Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

    Lightspeed is a proud equal opportunity employer and we are committed tocreating an inclusive and barrier-free workplace. Lightspeed welcomes andencourages applications from people with disabilities. Accommodations areavailable on request for candidates taking part in all aspects of theselection process.

    Where to from here?

    Obviously, this has to be mutually beneficial : we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here .

    Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

    Who we are :

    Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

    Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE : LSPD) and Toronto Stock Exchange (TSX : LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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    This role requires five days a week on site in our Montreal head office located in the old port of Montreal. Are you able to physically be in office five days a week?

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