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Help desk analyst Jobs in Port Moody, BC

Last updated: 8 hours ago
IT Help Desk Team Lead

IT Help Desk Team Lead

Purdys Chocolatier2777 Kingsway, Vancouver, BC V5R 5H7, Canada
CA$66,000.00–CA$70,000.00 yearly
Craving a dream job? Join one of Canada's Top Employers.Purdys Chocolatier is delighted to have been voted by our employees as one of. This esteemed award is a testament to the rich texture of our h...Show moreLast updated: 30+ days ago
  • Promoted
Business Analyst

Business Analyst

Randstad CanadaBurnaby, British Columbia, CA
Temporary
Quick Apply
Our Burnaby-based government client is looking for a skilled and dynamic Business Analyst to drive the success of an impactful and fast-paced project. If you're eager to make a meaningful contributi...Show moreLast updated: 4 days ago
  • Promoted
Data Analyst

Data Analyst

UtalentersBritish Columbia, Canada, Canada
Full-time
We are looking for a Data Analyst.Process product data uploads to the system according to company requirements to drive digital transformation. Assist customers in improving and establishing new sal...Show moreLast updated: 22 days ago
  • Promoted
Application Analyst 3 - Enterprise Application Analyst

Application Analyst 3 - Enterprise Application Analyst

The City of SurreySurrey, British Columbia, Canada
CA$63.35 hourly
As one of the fastest growing cities in Canada, City of Surrey is a globally recognized leader in building vibrant, sustainable communities through technology and innovation.City of Surrey employee...Show moreLast updated: 18 days ago
Desk Adjuster 3

Desk Adjuster 3

Crawford & CompanyBC, CA
We are currently recruiting for a.The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements. The successful candidate investigates, evaluates, negoti...Show moreLast updated: 30+ days ago
front desk agent

front desk agent

Hospitality Inn HotelBurnaby, BC, CA
CA$18.50 hourly
Full-time +1
Education : Secondary (high) school graduation certificate.Register arriving guests and assign rooms.Process group arrivals and departures. Take, cancel and change room reservations.Provide informati...Show moreLast updated: 30+ days ago
  • Promoted
Nanny Wanted - Busy Mom Needs Upbeat, Adaptable Help!

Nanny Wanted - Busy Mom Needs Upbeat, Adaptable Help!

CanadianNanny.caNorth Vancouver, BC, Canada
Full-time
Busy household needs patient adaptable help managing the home, from which 6 growing children (ages 13 - 25!) come and go, and 3 happy little dogs stay : )Please visit CanadianNanny.FREE REGISTRATION...Show moreLast updated: 8 days ago
  • Promoted
Regulatory Compliance Analyst

Regulatory Compliance Analyst

Robert Halfprovince of British Columbia (BC)
CA$85,000.00–CA$95,000.00 yearly
Permanent
Quick Apply
We are offering an exciting opportunity for a Regulatory Compliance Analyst to join our client in Mississauga, Ontario.The role involves overseeing financial compliance functions within the organiz...Show moreLast updated: 6 days ago
Systems Analyst (M365 and Power BI) [BHJOB13022_13559]

Systems Analyst (M365 and Power BI) [BHJOB13022_13559]

Ignite TechnicalCoquitlam, British Columbia, Canada
Full-time
Quick Apply
Ignite Technical Resources is recruiting for a.Systems Analyst (Microsoft 365 and Power BI).The Systems Analyst will manage and enhance the Client's IT systems with a focus on Microsoft 365, Azure,...Show moreLast updated: 19 days ago
  • Promoted
Projects Analyst

Projects Analyst

Vancouver Airport AuthorityNew Westminster, BC, Canada
CA$82,753.00–CA$108,153.00 yearly
Full-time +1
YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. The Passenger Experience team is responsible for elevating the g...Show moreLast updated: 8 days ago
  • Promoted
Financial Analyst

Financial Analyst

AFLSurrey, BC, Canada
Full-time
We are looking for a Financial Analyst with a strong background in construction to join our team.The ideal candidate is someone who excels in problem-solving, is passionate about driving process im...Show moreLast updated: 13 days ago
FRONT DESK - OPENER

FRONT DESK - OPENER

Gold's Gym - British ColumbiaPort Coquitlam, BC, CA
CA$17.40 hourly
Part-time
Gold’s Gym Port Coquitlam is hiring a part-time Gym Receptionist, with potential to grow! Are you outgoing, enthusiastic, with a passion for fitness? We would love to hear from you!.About Gold’s Gy...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
Customer Service Rep / Order Desk Rep

Customer Service Rep / Order Desk Rep

Naturally Home Grown FoodsSurrey, BC, Canada
CA$52,000.00–CA$56,000.00 yearly
Full-time
At Naturally Homegrown Foods, we craft great tasting natural snacks that inspire people to go beyond.As our company has grown, so have our product lines… yet our passion for quality has never waver...Show moreLast updated: 8 hours ago
front desk hotel clerk

front desk hotel clerk

Harbour House HotelSalt Spring Island, BC, CA
CA$18.50 hourly
Full-time +1
Education : Secondary (high) school graduation certificate.Experience : 1 year to less than 2 years.Register arriving guests and assign rooms. Process group arrivals and departures.Take, cancel and ch...Show moreLast updated: 30+ days ago
Functional Analyst

Functional Analyst

Engineers and Geoscientists BCBurnaby, BC, CA
CA$85,000.00–CA$95,000.00 yearly
Full-time
Quick Apply
Engineers and Geoscientists British Columbia is currently searching for a Functional Analyst to join our team in Burnaby! The Functional Analyst at EGBC plays a crucial role in en...Show moreLast updated: 30+ days ago
Customer Support Analyst

Customer Support Analyst

N. Harris Computer Corporation - CADBritish Columbia, Canada
CA$40,000.00–CA$50,000.00 yearly
Remote
Full-time
The Support Analyst provides application support to customers involving answering complex questions, contributing to a knowledge base, and serving as a support liaison between the company and the c...Show moreLast updated: 30+ days ago
IT Service Desk Analyst

IT Service Desk Analyst

Refrigerative Supply LimitedBurnaby, BC
CA$40,000.00–CA$60,000.00 yearly
You are a self-motivatedachiever who gains satisfaction from providing excellent customer service andthrives in a high-paced team environment. This role includes handling servicerequests, incident m...Show moreLast updated: 30+ days ago
help centre supervisor - social services

help centre supervisor - social services

Hollyburn Family ServicesNorth Vancouver, BC, CA
CA$29.15 hourly
Full-time +1
Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.Experience : 1 year to less than 2 years. Social service or charity agency.Prepare reports...Show moreLast updated: 30+ days ago
Compliance Analyst

Compliance Analyst

Securian CanadaBurnaby, BC, CA
Full-time
Quick Apply
Securian Canada maintains high ethical market conduct standards of our distribution channels.You will conduct desk and on-site reviews of contracted agencies and their advisors according to applica...Show moreLast updated: 2 days ago
Service Desk Technician

Service Desk Technician

Leavitt MachineryCoquitlam, BC, CAN
CA$50,000.00–CA$60,000.00 yearly
Full-time
With an entrepreneurial spirit, people-focused mindset, and mission-driven approach, Venturis and its companies have achieved continued growth across North America. Today, the Venturis group of comp...Show moreLast updated: 30+ days ago
IT Help Desk Team Lead

IT Help Desk Team Lead

Purdys Chocolatier2777 Kingsway, Vancouver, BC V5R 5H7, Canada
30+ days ago
Salary
CA$66,000.00–CA$70,000.00 yearly
Job description

Craving a dream job? Join one of Canada's Top Employers.

Purdys Chocolatier is delighted to have been voted by our employees as one of Canada's Best Employers. This esteemed award is a testament to the rich texture of our history and our more than 115 years of dedication to quality, trus t, and supportive work environment.

Job type : Full-time, permanent

Expected salary range : $66,000 – $70,000 per year

Do you love chocolates? As a proud Canadian Chocolatier, we create connection and joy through the power of chocolate and have a great deal of fun doing so.

We truly value diversity in our workforce and therefore, welcome applicants of all ethnic groups, genders, races, religions, abilities, and backgrounds.

We’re looking for an IT Help Desk Team Lead to join our IT team based in Vancouver, BC. This individual will report to the IT Operations Manager.

Job Overview : The Help Desk Team Lead oversees daily help desk operations to ensure efficient resolution of technical issues and high customer satisfaction. This role involves overseeing the team of help desk analysts, driving help desk initiatives, managing escalations, implementing best practices to enhance service delivery, and overall IT support.

You will have the opportunity to :

  • Oversee the workload of help desk analysts, managing both incoming issues and ongoing projects. Assign tasks appropriately, ensuring clear communication and consistent response times across the team to stakeholders
  • Uphold established service level agreements, develop help desk coverage schedules and report key performance indicators
  • Act as the first point of contact for stakeholder escalations, re-route issues as required , ensuring high-risk and security issues are escalated to the IT Leadership Team
  • Provide ownership over the service management system, develop process improvements and create / update documentation for the internal knowledge base
  • Maintain hardware inventory and software licensing ; adhere to a budget for upgrades, renewals and break / fix situations ; install and configure computer hardware and workstations ; and support application software upgrades and preventative maintenance
  • Contribute to incident response, specifically owning company-wide communication during unplanned incidents
  • Contribute to security planning and uphold PCI / security standards across the organization

You will be a good fit if you :

  • Diploma in Computer Science, or equivalent experience
  • 5+ years of experience supporting IT services
  • 2 years in an IT support team management role is an asset
  • Experience managing cloud-based products such as Office 365, Sophos, Adobe Creative Cloud, Workspace One and managing service management solutions (Freshservice)
  • Understanding of networking concepts and protocols (VPN, DNS, WAN, LAN, RDP etc.)
  • Excellent communication and interpersonal skills
  • Ability to be on-call outside of regular business hours on a rotating basis
  • Must possess a valid BC driver's license and have access to a vehicle for travel between locations.
  • Get ready to enjoy :

  • Extended Health & Dental Plan, Health Spending Account
  • Sickness and Disability Plans
  • RRSP Matching Program
  • Profit Sharing depending on achieving the business goals
  • Active Lifestyle Program
  • Tuition Reimbursement
  • Employee discount, and much more
  • Ready to dive deeper? Check out our Instagram , TikTok or Facebook .

    We appreciate the interest of all applicants, and while we wish we could personally reach out to everyone, we can only contact those selected for an interview.

    We genuinely care about providing reasonable accommodations to job applicants with disabilities. If you require assistance or an accommodation due to a disability, please reach out to us via email at [email protected] . We're here to help!

    Other details

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