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Hearing officer • winnipeg mb
- Promoted
Collections Officer
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Collections Officer
Commercial Credit Adjusters LtdWinnipeg, MB, Canada- Full-time
- Permanent
Job Description
Job Description
Salary :
At CCA, were redefining what collections can be. We treat people with respect, communicate with clarity, and focus on finding real solutionsnot just chasing payments.
If you believe compassion matters, especially when someones going through a tough time in their lives, this role offers a chance to make a meaningful impact. Youll connect with individuals, to offer support, listen without judgement, and help guide them through financial challenges with professionalism and respect.
Our downtown Winnipeg office is ready to welcome new team members.
What the Role Involves
As a Collections Officer, you will :
- Speak with consumers whove missed paymentssome recently, some long-term
- Establish contact through inbound and outbound calls
- Work within clear policy and process to offer fair and firm solutions
- Negotiate payment arrangements in accordance with client and company guidelines
- Investigate and advise on payment plans and settlement options
- Serve as the contact / liaison for your assigned account portfolio
- Document calls accurately and meet compliance standards
- Manage each call with confidence, an empathetic ear, and clear boundaries
- Uphold the CCA Code of Conduct by treating every consumer with integrity, honesty, dignity, and respect.
What You Bring
Were looking for individuals who are :
Experience in collections, customer service, or call centres is a bonus but not required. If you're eager to learn, grow, and make a difference, wed love to hear from you.
How We Support You
We know this work can be challenging, so weve built a workplace that supports your success and well-being, professionally and personally. Heres what youll find at CCA :
We believe in treating our team members with the same respect and care we offer to our clients. When you join CCA, youre not just starting a jobyoure joining a team that values your voice, your growth, and your well-being.
Conditions of Employment
Our Story
Since 1991, Commercial Credit Adjusters Ltd. has been a trusted leader in Accounts Receivable Management across Canada. We specialize in ethical, effective collection solutions tailored to both businesses and consumers. Our commitment to professionalism, integrity, and results has earned us a reputation for excellence in the industry. Learn more about our services at cca.ca