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The Enterprise Application Support Specialist role is an IT technical analyst role with eh RDM host team accountable to ensure the proper functioning of live, operational, customer-facing environments that are cloud-based, SaaS architectures. The team maintains availability and monitors performance as well as diagnosing problems, anticipating trends and the development of new tools to support the platform.
The computer environments are primarily Windows server domain-based running MS SQL Enterprise databases with proprietary image and transaction processing systems for the financial industry. There is also Linux in the supported environment.
Active monitoring and review of Production Applications for Performance and Accuracy.
Cooperative troubleshooting and analytic work with other technical members and members of Development, QA and Support teams.
Independent work analyzing trends in data and reporting on anomalies.
Basic Qualifications:
·3 + years previous experience in Enterprise application support or technical operations with experience in managing the resolution of business critical and time sensitive issues.
·3 + years of knowledge of current Microsoft Server platforms
·In depth knowledge of the administration and programming of MC SQL server 2005+ within a production class environment
·3 + years of experience in XML/Https/MS.Net/Client-Server architecture
·3 + years of experience in troubleshooting and problem-solving skills to diagnose software and network issues.
·Experience with Linux CLI
·Ability to document job related procedures
·Network and systems administration experience
Preferred Qualifications: Programming experience is a definite asset.
Additional Basic Qualifications:
Must be 18 years of age or older
The position being advertised is a replacement for an existing role within the organization.
Compensation
The compensation range for this position is $61,856.00 - $69,898.00 annually. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.Benefits
In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:
Healthcare (Medical, Dental, Vision)
Paid Time Off, Volunteer Time Off, and Holidays
Employer-Matched Retirement Plan
Employee Stock Purchase Plan
Short-Term and Long-Term Disability
Tuition Reimbursement
These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.
AODA: Deluxe Corporation and Deluxe companies will provide reasonable accommodation for qualified individuals with disabilities. If you need assistance with any part of the application or hiring process, please contact us at <.
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