Health it Jobs in Vaughan, ON

About New Age

At the New Age Group, we have been an industry leader in managed security solutions for clients across Canada and the United States for over 25 years. We are currently growing and seeking a dynamic, highly motivated, and results-driven individual to join our IT Operations team. The successful candidate will possess demonstrated IT experience working in similar and modern business environments with an aptitude and initiative to stay abreast of new technologies and platforms. We offer a fast-paced and challenging work environment with the opportunity to gain experience and grow your career.

General Role Description

The IT Analyst will work with cloud computing services in addition to on-premises computer and network hardware and software applications. They will research, install, configure, document, operate, and maintain technology solutions and products for the internal business and external clients. The successful candidate will provide various levels of technical services to ensure the company’s IT Operations are maintained and remain operational in various conditions while maintaining a high level of customer service to internal and external users.

General Duties / Key Responsibilities

Technical Support :

• Provide first-line technical support to end-users via phone, email or in-person.
• Troubleshoot and resolve hardware and software issues for desktops, laptops, printers, and other peripherals.
• Provide remote support to installation staff on all security product installation while onsite.
• Perform software and firmware updates as scheduled.
• Assist in maintaining and managing user accounts, permissions, and access rights.
• Collaborate with other IT team members to escalate and resolve complex issues.

Ticket Management :

Product Pre-Installation and Training :

Product Staging :

Documentation Management :

Communication :

This role is not limited to the above listed responsibilities; other tasks may be assigned as required.

Work & Education and Experience Requirements

The ideal candidate would demonstrate technical knowledge, progressive learning, strong problem solving and communication skills, with a strong aptitude for advancement.

Mandatory Requirements

New Age Group is a well-recognized company in the security industry and to protect the safety of our customers, the successful candidate will be required to provide a clean Criminal Background Check for the past 5 years from Canada upon hiring. Given the nature of the work, the successful candidate must be flexible and available to work after business hours and on weekends when required. At this time, New Age Group will not be accepting applications outside of the Province of Ontario.

Job Details

Starting Base Salary : $47,250.00

Benefits

As part of the hiring process, New Age will be conducting a very thorough work reference check. Please have references available upon request.

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