Health insurance Jobs in Waterloo, ON

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description :

Ignite your leadership potential and drive excellence in the fast-paced world of Insurance Operations. We're looking for a highly motivated individual to join our team. As the Manager of New Business and Underwriting, you'll lead a talented group of Team Leaders, Underwriters and Administration team members to service excellence, elevating service quality and operational efficiency. Your strategic vision, innovation and passion for excellence will be the catalysts for continuous improvement. In this role, you'll not only shape the success of the New Business & Underwriting teams but also play a crucial part in enhancing the advisor and client experience.

What will you do?

• Provide strong leadership to underwriters in their service delivery and development, and expert guidance on large and complex cases including escalations
• Using lean management concepts and methodology, develop and implement strategies and processes to improve efficiency, accuracy and client experience
• Drive excellence in new business and underwriting operations by actively monitoring performance against service metrics
• Empower team leaders and members with proactive guidance to swiftly resolve challenges and escalations
• Leverage data-driven insights to optimize capacity planning and demand forecasting
• Cultivate leadership talent through targeted, timely coaching and constructive feedback to enhance team competencies
• Forge robust relationships with internal and external stakeholders through engaging interactions and impactful presentations
• Expertly navigate and resolve complex situations by partnering closely with distribution channels and advisors
• Develop, implement, and monitor internal controls and governance of common and consistent practices across Underwriting and Operations
• Oversee the successful maintenance of SLF Corporate requirements (ie : internal / external audits, business continuity, fraud risk assessments)

What do you need to succeed?

Unique Requirements :

What's in it for you?

LI-MC1 #LI-Hybrid

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range :

78,000 / 78 000 - 128,000 / 128 000

Job Category :

Underwriting - Individual

Posting End Date : 28 / 05 / 2025