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Health care administrator Jobs in Swift Current, SK
Machine Monitoring Specialist - Any Location
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Pattison AgricultureSwift Current, SK, CANTo fulfill Pattison Agricultures’ vision of GROWING, CONNECTING AND EVOLVING we are looking for a Machine Monitoring Specialist to work out of one of our locations. Remote work would be considered for the right candidate.
The successful candidate will provide centralized service support functions. Primary : Manages Expert Alerts, DTC’s, Machine Health Dashboard, and tooling. Secondary : Job Code administration and Technical Communicator on a fill-in basis. This allows Service Departments to serve customers while increasing Customer Satisfaction and Service Department profitability more effectively.
Responsibilities
This individual’s responsibilities include :
Machine Monitoring (primary duty) :
- Manages Expert Alerts for all locations, verify Expert Alert accuracy through customer contact, create Work Orders based on lert received and communicate Expert Alert information to responsible Service Departments as required. Track Expert Alert to closure.
- Manages Diagnostic Trouble Codes (DTC’s) through Machine Health dashboard Critical and High DTC’s on specified machines. Verify DTC accuracy through customer contact, create Work Orders based on DTC and communicate DTC information to responsible Service Departments as required. Track DTC initiated repairs to closure.
- Utilizes Service Advisor Remote, Remote Display Access, Dealer Technical Assistance Center (DTAC) / Contact Case Management System (CCMS) and other John Deere resources to verify Expert Alert / DTC accuracy.
- Remotely pushes required equipment software as needed working with customers and Service Departments to guarantee success.
- Ensures JD metrics of Machine Health Monitoring exceed goals.
- Monitors Modular Telematics Gateway (MTG) movement within and out of organization.
- Manages movement of MTG’s and equipment dealer responsibility in and out of organization as required.
- Work additional hours during peak periods, some weekend, shift and scheduled on-call is required.
Tool Management (primary duty) :
Technical Communicator (secondary duty) :
submission to John Deere.
Standard Job Pricing (secondary duty) :
packages for SVAP / JD Quote sale.
Requirements
This would be an ideal position if you have :
Why join us?
We have excellent benefits, competitive wages, in-house training and learning opportunities. With over 18 locations across Saskatchewan and Manitoba, we have endless opportunities for you to GROW and develop your career!