Head of marketing Jobs in Courtenay, BC

We're currently seeking a full-time Customer Service and Office Administrator for coverage at various Lower Mainland shop locations. This is a floating position, applicants must have their own vehicle and be willing to travel to various shops around the Lower Mainland. This position will, in occasion and with dutiful notice, require travel within other areas of BC. We offer competitive wages ranging from $42,000 to $55,000 annually, 3 weeks of paid vacation, and extended health and dental. The Customer Service and Office Administrator will provide exceptional customer service and support the Shop with operations initiatives and administrative duties.

Craftsman Collision is the largest independently owned and operated auto body repair chain in Canada – but we’re also a family that cares about the people we work with. Are you ready to reach your full potential and build a fulfilling career- while having fun along the way? Then consider joining our team of more than 500 ambitious people who share our commitment to excellence.

Customer Service

• Interacts with customers in a caring, friendly and professional manner and assists in clearly identifying the customers’ needs to relay to the rest of the team. Gathers all required information to pass along to estimator;
• Takes ownership of a customers’ concerns and issues until they are satisfied or until they are able to pass them on to the appropriate person;
• Answers phones, handles telephone enquiries, books appointments, makes appointment reminder calls and notifies customers of repair completion as directed;
• Greets customers as they walk in the door and helps ensure their wait time is agreeable;
• Signs customers in and out and collects all necessary payments;
• Helps customers to understand our processes and procedures by explaining in a clear, simple and respectful manner;
• Deals with all customer interactions promptly including monitoring of Production Dashboard in the Craftsman Management System (CMS) for alerts / correspondence as well as voicemail and email;
• Participates in daily Production Meetings to keep updated on repair progress and customer concerns;
• Assists with making transportation arrangements for customers as required;
• Actively participates in creating the “Craftsman Sparkle” by maintaining a clean, tidy and professional office.

Office Administration

Daily Bookkeeping Duties

Monthly Bookkeeping Duties

Requirements

To be successful in this role the ideal candidate will have :

Benefits

Your cover letter and resume should clearly outline how your qualifications & experience fit this position.

We appreciate the time that all applicants have taken when applying for this position, however, only the candidates that are chosen for an interview will be notified by phone or email. No phone calls please.

Thank you for your interest in Craftsman Collision.