Guest services manager Jobs in Oshawa, ON

Job Description

Job Description

Drive Autogroup

We have a vision of providing unforgettable guest experiences and our guest experience is driven by a dedicated team of employees whose job satisfaction is of equal importance to us.

We believe that every employee plays a pivotal role in our success, and we are dedicated to making each opportunity with us just as rewarding. At Drive Autogroup you will experience the innovative, creative, and collaborative approach behind all our brands.

Career Opportunity

LOCATION), a member of Drive Autogroup is seeking to hire a Full-Time Financial Services Manager. The Financial Services Manager is a key member of the sales team in providing high quality service to every valued customer. The Financial Services Manager is extremely skilled in providing our guests financing solutions and insurance products that fit their needs and lifestyles. You will be responsible for providing solutions in financing, mechanical repair service contracts, GAP insurance, credit insurance and other aftermarket products to clients.

Responsibilities

• Establish and maintain strong relations with our customers as well as lenders.
• Maintain accurate monthly, quarterly, and year-end reports.
• Identify the customer’s need for financing / leasing and explore different payment options.
• Present finance options, warranties, insurance, parts and accessories and protection packages offered by the dealership.
• Secure and finalize transactions in a legal and ethical manner while maintain a high level of productivity.
• Accurately prepare all loan documentation, warranty information etc. and dealer paperwork related to the transaction.
• Stay up to date on product changes and new products.
• Understand and comply with National, Provincial, and local regulations that affect the Financial Services and the administration of the various products and services
• Deliver memorable guest experience during your interactions with our guests.
• Establish professional relationships with customers to encourage repeat and referral business.
• Handle customer complaints tactfully, promptly, and with concern for the customer.

Qualifications

What We Offer

Your professional journey is more than a series of job titles and responsibilities and we encourage your application even if you don’t meet all the qualifications. If you’re looking to further your career with a growing organization where you can use your knowledge, skills, and talents, then we are looking forward to hearing from you.

Drive Autogroup is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported. Should you require accommodation or support throughout the recruitment process, we will work with you to meet your needs.