Guest services manager Jobs in Etobicoke, ON
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Guest services manager • etobicoke on
Last updated: 5 hours ago
The Loyalty and Guest Experience Manager is the property champion for guest experience and loyalty programming responsible for overseeing the development implementation and daily operations of the ...Show moreLast updated: 15 days ago
This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.JLL empowers you to ...Show moreLast updated: 5 hours ago
What can I do for you is your mantra.Were looking for that person who uses his or her curiosity and attentiveness to every encounter every day.
This person acts as an ambassador with our guests when...Show moreLast updated: 24 days ago
Supports all property operations ensuring that the highest levels of hospitality and service are provided.Manages the flow of questions and directs guests within the lobby.Supports the tracking and...Show moreLast updated: 30+ days ago
The purpose of this job is to process merchandise and fuel transactions.Lead a shift of one-to-two cashiers to process all types of cash credit and debit transactions.
Complete end-of-shift reports ...Show moreLast updated: 25 days ago
Guest Services Assistant – Travel.Scope and summary of primary responsibilities.The Guest Services Assistant – Travel supports the efficient coordination of all program-related transportation.Key r...Show moreLast updated: 16 days ago
Taps Public House is hiring a highly skilled Guest Experience Manager!.Are you passionate about creating an engaging and fun environment for guests? Do you thrive in a dynamic setting where you can...Show moreLast updated: 8 days ago
For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto.Opened in 1929, this historic hotel was once the tallest building in the British Common...Show moreLast updated: 14 days ago
This position serves as the people manager of the Facility Shift Managers and is responsible for the site operations center, oversight of the FM service provider(s), tenant analytical reports (incl...Show moreLast updated: 21 days ago
MAKE YOUR IMPACT Impact Kitchen is on a mission to empower our community to eat healthy, nutritionally-dense foods with a focus on quality and sustainability.
We know that what you eat matters, and ...Show moreLast updated: 30+ days ago
To provide outstanding customer service to valued shoppers community retailers and business partners.This is a 6-month part-time contract position consisting of up to 19 hours per week across three...Show moreLast updated: 5 days ago
Salary : $110K to $115K per annum.Are you an accountant with a triple-threat combination of tax knowledge, managerial experience and accounting fluency? If so, wed love to meet you!.Stern Cohen LLP ...Show moreLast updated: 30+ days ago
Under the general direction of the Manager, Guest Services or the Manager, Slots & Guest Services, this position is responsible for monitoring the day-to-day activities of the guest services operat...Show moreLast updated: 30+ days ago
Looking for a change, an opportunity to show your exceptional skills, a chance to help lead and build a team? Grow your career with a company that shares your passion!.
Contributing to The Well-Bein...Show moreLast updated: 25 days ago
Supports all property operations, ensuring that the highest levels of hospitality and service are provided.Manages the flow of questions and directs guests within the lobby.Supports the tracking an...Show moreLast updated: 9 days ago
Full-time (~35 hrs / week) or Part-time (~25hrs / week) : May – October, 2020 Toronto Bicycle Tours Work location : 275 Dundas Street West M5T 3K1 At Toronto Bicycle Tours we ...Show moreLast updated: 30+ days ago
This will be a remote role to start with plans to transition to hybrid in-office 2x / week located in downtown Toronto.With millions of diners 60000 restaurant partners and 25 years of experience Ope...Show moreLast updated: 17 days ago
We are looking for a dedicated Manager of Accounting Services to oversee and enhance the financial operations of our organization.
This role requires a meticulous leader with expertise in assurance ...Show moreLast updated: 30+ days ago
Join a purpose driven winning team committed to results in an inclusive and high-performing culture.Leads and oversees Distribution Services in Canada ensuring business strategies plans and initiat...Show moreLast updated: 9 days ago
Loyalty & Guest Experience Manager
AccorHotelToronto, Ontario, CanadaFull-time
- Promoted
- New!
Guest Services Ambassador
JLLToronto, CanadaFull-time
Guest Services Agent
Germain HôtelsMississauga, Ontario, CanadaFull-time
Guest Relations Manager
Marriott Hotels ResortsToronto, Ontario, CanadaFull-time
Overnight Lead Guest Services Team Member
Pilot CompanyMississauga, Ontario, CanadaFull-time
Guest Services Assistant – Travel
Ontario Camps AssociationToronto, ON, CAFull-time
Guest Experience Manager
Taps Public HouseMississauga, ON, CAFull-time
- Promoted
Loyalty & Guest Experience Manager
FAIRMONTToronto, ON, CanadaFull-time
- Promoted
Critical Services Manager
Yondr GroupToronto, CanadaFull-time
Guest Experience Manager
Impact KitchenToronto, ON, CAFull-time
Quick Apply
Guest Services Representative Part-Time (6-month Contract)
Current ExternalToronto, Ontario, CanadaPart-time +1
- Promoted
Manager, Accounting Services
Stern Cohen LLPToronto, ON, CanadaFull-time
Guest Services Supervisor-WDB
CB CanadaToronto, Ontario, CanadaFull-time
- Promoted
Guest Services Agent - Downtown Toronto | Full Time
Sodexo Canada LtdToronto, ON, CanadaFull-time
Guest Relations Manager
Marriott InternationalToronto, ON, CanadaFull-time
- Promoted
Guest Services (Customer Service)
Toronto Bicycle ToursToronto, ON, CanadaFull-time +1
Engineering Manager (Guest Platform CRM)
OpenTableToronto, Ontario, CanadaFull-time
Manager Accounting Services
Robert HalfNorth York, Ontario, CanadaPermanent
Manager Distribution Services, Corporate Services
Scotiabank Global SiteToronto, Ontario, CanadaFull-time
- Edmonton, AB (from $ 37,050 to $ 89,890 year)
- North York, ON (from $ 53,918 to $ 87,447 year)
- Winnipeg, MB (from $ 27,500 to $ 87,233 year)
- Toronto, ON (from $ 47,000 to $ 86,618 year)
- Old toronto, ON (from $ 50,000 to $ 86,523 year)
- Vancouver, BC (from $ 65,325 to $ 86,023 year)
- Ottawa, ON (from $ 49,275 to $ 85,985 year)
- Calgary, AB (from $ 36,918 to $ 85,484 year)
- London, ON (from $ 55,043 to $ 85,170 year)
- Markham, ON (from $ 74,451 to $ 85,037 year)
Loyalty & Guest Experience Manager
AccorHotelToronto, Ontario, Canada15 days ago
Job type
- Full-time
Job descriptionEnsure full compliance with Accor Live Limitless (ALL) Loyalty operations Develop implement and manage creative strategies that increase member acquisition retention and satisfaction Identify solicit and enroll new ALL members with a focus on high-value and repeat guests Introduce creative and innovative concepts benefits and experiences that differentiate the program and elevate member engagement Partner with Sales Front Office Fairmont Gold and Food & Beverage to develop and execute member acquisition plans Track ALL reservations and stay patters and usage data to anticipate and satisfy future loyalty guest demands Conduct Daily mock LQA audits Manage all corporately rolled out loyalty audits and member reconciliation for corporate audits Monitor and manage access controls related to loyalty databases Oversee and manage the loyalty team with a strong focus on engagement Training new team members on the loyalty program related to Loyalty and Guest Experience Manage and ensure effective use of loyalty training platforms Assist with managing patrol and related administrative duties Maintain regular attendance in compliance with Fairmont standards Be available to work flexible shifts including mornings afternoons evening weekends and holidays as operationally required Participate proficiently in other duties as assigned Experience Working cross-departmentally within Front Office Food and beverage Housekeeping and / or Sales is an asset Knowledge of Micros Fidelio Opera Opera Cloud and Microsoft Office Applications Minimum 1 year Leadership experience in a medium to large sized hotel Highly creative and guest focused with the ability to design innovative experiences that enhance loyalty engagement and guest satisfaction Demonstrate strong initiative proactively identifying opportunities to improve processes service delivery and guest recognition Strong analytical and data-driven mindset Highly organized detail oriented and driven to achieve excellence Previous Loyalty Program experience an asset Exceptional interpersonal skills Exceptional written and verbal communications skills Diploma / Degree in Hotel Management an asset Prolonged sittng while completing administrative tasks Standing and walking throughout shift Occasional ascending or descending ladders stairs and ramps The Ontario base salary range for this position is $65000 - $75000. Our salary ranges are determined by job and level. Within the range individual compensation is determined by job-related skills and knowledge relevant experience and / or work location. Free Meals : Healthy meals on us every shift. Travel Discounts : Sweet deals at Accor hotels worldwide. Dry Cleaning : Free dry-cleaning for your work gear. Skill Up : Custom learning programs to boost your talents. Impact : Join our Health & Wellness Sustainability and DEI Committees. Level Up : Unlock new career heights with exciting growth paths.
The Loyalty and Guest Experience Manager is the property champion for guest experience and loyalty programming responsible for overseeing the development implementation and daily operations of the Accor Live Limitless Loyalty Program and Guest Experience initiatives. This role drives exceptional guest recognition promotes repeat business and maximizes the value of loyalty and service strategies while ensuring compliance with Fairmont & Accor brand standards. Working closely with cross functional teams the Guest Experience & Loyalty Manager delivers seamless high-quality experiences for guests and members at every touch point from pre-arrival through to post-stay.
Key responsibilities
Guest Experience & Loyalty Leadership :
- Act as the property champion for both Guest Experience and Loyalty programming ensuring alignment with Fairmont and Accor standards
- Be a visible and accessible ambassador for ALL members ensuring preferences and requests are fulfilled
- Serve as a key driver of guest satisfaction and the successful achievement of hotel KPIs including Guest Satisfaction (TrustYou) LQA and Enrollment
- Professionally handle guest and member feedback in person in writing and through formal surveys ensuring timely follow-up and continuous improvement
- Review respond to and analyze guest surveys to identify and implement service improvement plans and actions
- Identify and implement guest focused innovative experiences that enhance loyalty engagement and guest satisfaction
- Proactively identifying opportunities to improve processes service delivery and guest recognition
Loyalty Management
Audits Systems and Administration
Team Leadership & Training
Scheduling & Availability
Qualifications :
Physical Aspects of Position include but are not limited to the following :
Additional Information :
Whats in it for you
This posting is for an existing vacancy.
AI disclosure : We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
BE PART OF OUR FUTURE.
Another stunning chapter for the iconic Fairmont Royal York has begun and we invite you to be a part of it. If you are passionate about hospitality driven by excellence and eager to contribute to an esteemed institution we want to hear from you. Join us and help shape the future of one of Torontos most treasured landmarks.
Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Accommodations : We encourage you to let us know if you require any accommodation through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence :
Our Commitment to Diversity & Inclusion : At Fairmont Royal York we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we provide equal access to opportunities. We welcome applications from all qualified candidates.
Remote Work : No
Employment Type : Full-time
Key Skills
Bilingual,Linux Administration,Documentation,LNG,Entry Level Finance
Experience : years
Vacancy : 1