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Guest services Jobs in Greater Sudbury, ON

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Guest services • greater sudbury on

Last updated: 5 hours ago
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Guest Services Manager | Days Inn & Suites by Wyndham Thunder Bay

Guest Services Manager | Days Inn & Suites by Wyndham Thunder Bay

Silver Hotel GroupSudbury, ON, Canada
Full-time
We are currently hiring a Guest Services Manager to join our dynamic team at our Days Inn & Suites by Wyndham location in Thunder Bay, ON. The Guest Services Manager will be responsible for all ...Show moreLast updated: 8 days ago
  • Promoted
Manager, Automation Services

Manager, Automation Services

BESTECHSudbury, ON, Canada
Full-time
Salary : $120,000 - $160,000 Annually, based on years of relevant experience.BESTECH is an innovative multi-disciplinary engineering services firm with over 25 years of proven success across many en...Show moreLast updated: 30+ days ago
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Guest Services Event Staff | Part-Time | Findlay Toyota Center

Guest Services Event Staff | Part-Time | Findlay Toyota Center

Oak View GroupVal Caron, ON, Canada
Part-time
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of...Show moreLast updated: 30+ days ago
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Stylist

Stylist

Regis CorporateGreater Sudbury, Sudbury District, Canada
Full-time
Are you looking for a place where you can change people’s lives? You’ve come to the right place.A haircut is not just a haircut with us, it’s an experience, whether you’re giving a client a haircut...Show moreLast updated: 27 days ago
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General Manager of Community Services

General Manager of Community Services

City of Greater SudburyGreater Sudbury, Sudbury District, Canada
Full-time
The City of Greater Sudbury has evolved into a dynamic and diverse regional capital that functions as the service hub for all northeastern Ontario and is composed of a rich mix of urban, suburban, ...Show moreLast updated: 7 days ago
Enrolment and Learner Services Assistant

Enrolment and Learner Services Assistant

InsideHigherEdGreater Sudbury, Ontario, Canada
Full-time
Enrolment and Learner Services Assistant.The University of Toronto School of Continuing Studies (SCS) offers an extensive roster of over 850 courses, over 40 program areas, and more than 125 certif...Show moreLast updated: 1 day ago
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Guest Services Representative

Guest Services Representative

Primaris REITGreater Sudbury, Sudbury District, Canada
Part-time
New Sudbury Centre - Sudbury, ON.Primaris REIT is currently hiring a dedicated and enthusiastic Guest Services Representative to join our team at our New Sudbury Centre in Sudbury, Ontario.If you h...Show moreLast updated: 12 days ago
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Guest Services Supervisor

Guest Services Supervisor

Gateway Casinos & Entertainment LimitedSudbury, Ontario
Full-time
You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent fo...Show moreLast updated: 5 hours ago
Assistant Rooms Operations Manager

Assistant Rooms Operations Manager

Courtyard Toronto DowntownYonge Street, Toronto ON, Canada
Full-time
Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation.Laundry, Staff, AYS a...Show moreLast updated: 30+ days ago
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Guest Attendant

Guest Attendant

Chartwell Retirement ResidencesGreater Sudbury, Sudbury District, Canada
Full-time
Chartwell Retirement Residences.The Guest Attendant is responsible for assisting residents with daily activities in a safe and caring manner. As part of the nursing team, they support residents to b...Show moreLast updated: 30+ days ago
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Facility Services Worker

Facility Services Worker

YMCA of Northeastern OntarioGreater Sudbury, ON, Canada
Part-time
The YMCA of Northeastern Ontario has been serving our local communities for over 180 years and we are committed to supporting our local families, children, adults, youth, and seniors in our various...Show moreLast updated: 30+ days ago
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Environmental Services Manager

Environmental Services Manager

Jarlette Health ServicesVal Caron, ON, Canada
Full-time
Main Street, Val Caron, Ontario.Join our team as an Environmental Services Manager!.Under the direction of the Administrator, the Environmental Services Manager is responsible and accountable for t...Show moreLast updated: 30+ days ago
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Supervisor, Clinical Services

Supervisor, Clinical Services

The Pod GroupBruce, ON, Canada
Full-time
ADAPTABLE • DETERMINED • ENTHUSIASTIC • HANDS-ON • STRATEGIC.A youth-based, non-profit charitable organization that is a leading provider of child and youth mental healt...Show moreLast updated: 30+ days ago
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Stylist

Stylist

REGIS FAMILY OF BRANDSGreater Sudbury, Sudbury District, Canada
Full-time
Are you looking for a place where you can change people???s lives? You've come to the right place.A haircut is not just a haircut with us, it's an experience, whether you're giving a client a hairc...Show moreLast updated: 30+ days ago
  • Promoted
Stylist

Stylist

SmartStyleGreater Sudbury, Sudbury District, Canada
Full-time
Are you looking for a place where you can change people’s lives? You’ve come to the right place.A haircut is not just a haircut with us, it’s an experience, whether you’re giving a client a haircut...Show moreLast updated: 3 days ago
Field Services Coordinator

Field Services Coordinator

Commissionaires CanadaSudbury, CA
Full-time
We are currently recruiting for a Field Services Coordinator to work in person at our office in Sudbury, ON.The Field Services Coordinator is responsible for converting opportunities into completed...Show moreLast updated: 30+ days ago
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AZ / DZ Operator, Vacuum Truck Services

AZ / DZ Operator, Vacuum Truck Services

GFL Environmental Inc.Coniston, ON, Canada
Full-time
Are you ready to get your hands dirty and be part of a dedicated team that tackles the toughest, grimiest, and most challenging jobs out there? We're looking for a. GFL Environmental Services is a p...Show moreLast updated: 5 days ago
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Guest Attendant

Guest Attendant

Chartwell Master Care LPGreater Sudbury, Sudbury District, Canada
Part-time
The Guest Attendant is responsible for assisting residents with the activities of daily living in a safe and caring manner. As a member of the nursing team, they support and encourage the residents ...Show moreLast updated: 30+ days ago
  • Promoted
Product Trainer, Services

Product Trainer, Services

Normet GroupLively, ON, Canada
Full-time
We are a fast growing and innovative company with a mission to lead the transformation into a more digital and sustainable tomorrow. We are Normet, a courageous, committed and caring company where e...Show moreLast updated: 11 days ago
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Technical Services Representative-WebGen (Sudbury, ON)

Technical Services Representative-WebGen (Sudbury, ON)

Orica LimitedGreater Sudbury, Sudbury District, Canada
Full-time
Select how often (in days) to receive an alert : .Technical Services Representative-WebGen (Sudbury, ON).At Orica, it’s the power of our people that leads change and shapes our futures.Every day, all...Show moreLast updated: 30+ days ago
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The cities near Greater Sudbury, ON that boast the highest number of guest services jobs are:
Guest Services Manager | Days Inn & Suites by Wyndham Thunder Bay

Guest Services Manager | Days Inn & Suites by Wyndham Thunder Bay

Silver Hotel GroupSudbury, ON, Canada
8 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Guest Services Manager

We are currently hiring a Guest Services Manager to join our dynamic team at our Days Inn & Suites by Wyndham location in Thunder Bay, ON. The Guest Services Manager will be responsible for all aspects of the daily operations of the front office in a hotel environment. The role includes working with the hotel team to develop strategies and coordinate programs to optimize guest and employee satisfaction, product quality, and revenue opportunities, and ensure the property’s ongoing competitiveness in the market.

The right candidate will be a dynamic leader, focused on service. We are seeking someone who can bring a new perspective to our offering. You have charisma and a "can do" attitude that engages people to want to do business with us. You have attention to detail and are self-motivated. You're open to new thoughts and ideas and enjoy working with people.

What We Offer

  • Work with like-minded team members who are passionate about their work and keep things fun, every day!
  • Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
  • A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
  • Education Reimbursement for you (and your children!)
  • RRSP Matching Program
  • Annual Wellness Credit
  • Team Member Referral Program
  • Leadership Development
  • Team Building Events
  • Culture of Recognition Program
  • Hotel Stay Discounts

Key Responsibilities

Reporting to the General Manager, the Guest Services Manager will :

  • Demonstrate and promote a 100% commitment to providing exceptional experiences for our guests and employees;
  • Ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival;
  • Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction;
  • Maximize total hotel revenues including but not limited to occupancy and increase RevPar on a daily basis;
  • Maintain all policies and internal controls related to the front office operations to ensure the security of monies, credit and financial transactions, and guest security;
  • Assist with recruitment, training, supervision, and discipline of Front Desk / Guest Services team members;
  • Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions;
  • Promote teamwork and quality service through daily communication and coordination with other departments;
  • Schedule the staff within budgeted guidelines and provide the best coverage for service demands;
  • Organize and maintain front office records and equipment in accordance with hotel policy and control the inventory of front office supplies / forms;
  • Assist in the preparation of the annual business plans, budgets, and marketing plans;
  • Prepare, monitor and maintain front office reports as required;
  • Perform other duties as assigned.
  • What We are Looking For...

  • Strong computer skills, with knowledge of Microsoft Office and Hotel Property Management Systems;
  • Organized, results-orientated, proven time management skills and ability to work under pressure;
  • Effective communication skills, verbal and written;
  • Revenue Management skills and past involvement in the revenue management process an asset;
  • Strong leader who can develop the skills of others and thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members;
  • Available to work days, nights, weekends, and / or holidays as required, including occasional Manager-On-Duty shifts.
  • About Days Inn & Suites by Wyndham Thunder Bay

    Days Inn & Suites Thunder Bay is an award-winning Hotel offering 92 well-appointed guestrooms, a fitness room, salt water swimming pool and hot tub, along with one meeting room. We offer our Guest’s a deluxe continental breakfast each morning. A quick 10-minute drive from the Thunder bay International Airport this Hotel is located near Confederation College and the Intercity shopping area. Sharing our parking lot with Tim Horton’s and Montana’s offers our Guests some great meal options without leaving the parking lot.

    As part of Wyndham Worldwide Hotels, we have access to over 9,000 Hotels globally.

    About Silver Hotel Group

    About Us

    Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map : Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

    Help us build something exceptional!

    The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at . The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.