Guest services agent Jobs in Ottawa, ON
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Guest services agent • ottawa on
Last updated: 2 hours ago
Bilingual Guest Relations Agent.Are you passionate about tourism, cultural, educational and recreational experiences? Do you want to share your love of the beautiful Eastern Ontario region? Join St...Show moreLast updated: 30+ days ago
We are looking for full-time and part-time Guest Services staff to provide the best experience for our Tommy Gun's Barber Shop guests!.
Willingness to learn, training is provided.Interest in Bar...Show moreLast updated: 30+ days ago
A prominent entertainment venue in Ottawa is seeking a Guest Services Associate to enhance guest experiences and manage loyalty program enrollments.
Responsibilities include data entry, assisting gu...Show moreLast updated: 2 days ago
The Guest Attendant is responsible for assisting residents with activities of daily living in a safe and caring manner.As a member of the nursing team, they support and encourage the residents to b...Show moreLast updated: 9 days ago
Reporting to the Front Office Leadership Team responsibilities and essential job functions include but are not limited to the following : .
Provide outstanding service to our internal and external gue...Show moreLast updated: 30+ days ago
The City of Ottawa is seeking multiple part-time permanent positions in Community Recreation and Culture Services.The successful candidates will supervise guest services, ensuring quality customer ...Show moreLast updated: 2 days ago
We are more than just your local restaurant.We are a collection of hardworking small-business owners.Did you know that from coast to coast, we serve delicious choices to more than 2.Canadian famili...Show moreLast updated: 30+ days ago
Your passion, purpose and potential.In you we see care, drive, confidence and curiosity.When you join our team, you can expect intensity, excitement and energy.
Through our culture of people develop...Show moreLast updated: 30+ days ago
Your passion, purpose and potential.In you we see care, drive, confidence and curiosity.When you join our team, you can expect intensity, excitement and energy.
Through our culture of people develop...Show moreLast updated: 30+ days ago
What can I do for you?" is your mantra.We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day.
This person acts as an ambassador with our guests w...Show moreLast updated: 30+ days ago
A leading residence service provider in Ottawa is seeking a Residence Services Representative responsible for responding to student and guest inquiries, processing payments, and performing daily op...Show moreLast updated: 2 days ago
The Guest Attendant is responsible for assisting residents with the activities of daily living in a safe and caring manner.
As a member of the nursing team, they support and encourage the residents ...Show moreLast updated: 27 days ago
The duties and responsibilities for the Guest Experience Representative include, but are not limited to the following : .
Create a welcoming environment for our guests.Register guests and assign rooms...Show moreLast updated: 1 day ago
A leading hotel chain in Ottawa is seeking a Busperson to provide exceptional service and assist Food & Beverage Servers.
The ideal candidate will have prior experience, Smart Serve Certification, a...Show moreLast updated: 3 days ago
A senior living management company in Ottawa is seeking a part-time Receptionist.Responsibilities include answering calls, greeting visitors, and maintaining the reception area.Ideal candidates wil...Show moreLast updated: 3 days ago![Front Desk Agent / Guest Services Specialist Part-Time Hilton Garden Inn & Homewood Suites Otta[...]](https://cdn-logos.talent.com/v1/logo/image?feedcode=jvers-jobboards-ca&company_name=Concord%20Hospitality%20Enterprises)
Front Desk Agent / Guest Services Specialist.We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction...Show moreLast updated: 20 days ago
An established industry player is seeking enthusiastic Call Center Agents to join their dynamic team.This role involves engaging with customers, providing exceptional service, and navigating compan...Show moreLast updated: 19 days ago
MasterBUILT Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada.The MasterBUILT team lives and breathes hospitality, having created a significant number of hot...Show moreLast updated: 30+ days ago
A governmental organization in Ottawa is hiring for the Visitor Registration Program Agent positions, offering both full-time and part-time roles.
The role requires providing analytical support, cli...Show moreLast updated: 2 hours ago
- Promoted
Bilingual Guest Relations Agent
St. Lawrence Parks CommissionOttawa, ON, CAPermanent +1
- Promoted
Guest Receptionist
Tommy Gun's Barber ShopNepean, ON, CanadaFull-time +1
- Promoted
Guest Services & Loyalty Specialist
Hard Rock HotelsOttawa, ON, CAFull-time
- Promoted
Guest Attendant
Chartwell Retirement ResidencesOttawa, ON, CAFull-time
Senior Bilingual Guest Services Agent (Full-Time)
AccorHotelOttawa, Ontario, CanadaFull-time
- Promoted
Guest Services Supervisor – Cultural & Heritage Venues
City of OttawaOttawa, ON, CAPart-time +1
Guest Experience Leader
McDonald'sOttawa, Ontario, CanadaFull-time
Host / Hostess / Guest Services Team - JOEY Lansdowne
JOEY Restaurant GroupOttawa, ON, CAFull-time
Quick Apply
Host / Hostess / Guest Services Team - JOEY Rideau
JOEY RestaurantsOttawa, Ontario, CanadaFull-time
- Promoted
Guest Services Agent
Germain HôtelsOttawa, ON, CAFull-time
- Promoted
Residence Front Desk & Guest Services Specialist
Woodroffe StaffOttawa, ON, CAFull-time
- Promoted
Guest Attendant
Chartwell Master Care LPOttawa, ON, CAFull-time
- Promoted
Guest Service Agent
InnVest Hotels GP LtdKanata, ON, CanadaFull-time
- Promoted
Guest Services Busperson - Elevate Dining Experience
Fairmont Hotels and ResortsOttawa, ON, CAFull-time
- Promoted
Front Desk & Guest Services Lead - Part Time
COGIR Real EstateOttawa, ON, CAPart-time
- Promoted
Front Desk Agent / Guest Services Specialist Part-Time Hilton Garden Inn & Homewood Suites Otta[...]
Concord Hospitality EnterprisesOttawa, ON, CAPart-time
- Promoted
Hybrid Call Center Agent - Financial Services
Bill Gosling OutsourcingOttawa, ON, CAFull-time
- Promoted
Guest Services Associate
MasterBUILT Hotels Ltd.Kanata, ON, CanadaFull-time
- Promoted
- New!
Parliamentary Visitor Services Agent - 35-Hour Week
House of Commons of Canada Chambre des communes du CanadaOttawa, ON, CAFull-time +1
- Richmond, BC (from $ 34,842 to $ 78,000 year)
- Vancouver, BC (from $ 33,150 to $ 50,805 year)
- Montreal, QC (from $ 35,423 to $ 47,346 year)
- Ottawa, ON (from $ 33,394 to $ 45,162 year)
- Victoria, BC (from $ 31,688 to $ 42,374 year)
- Thunder Bay, ON (from $ 29,981 to $ 38,238 year)
- St. John's, NL (from $ 32,078 to $ 38,043 year)
- Toronto, ON (from $ 31,500 to $ 36,487 year)
- Regina, SK (from $ 29,250 to $ 36,350 year)
- Mississauga, ON (from $ 28,519 to $ 36,311 year)
Bilingual Guest Relations Agent
St. Lawrence Parks CommissionOttawa, ON, CA30+ days ago
Job type
- Permanent
- Temporary
Job descriptionOral proficiency in French at an advanced level and written proficiency in French at an advanced level Oral and written proficiency in English Willingness and ability to work evenings, weekends and holidays You have demonstrated experience marketing tourism with the ability to execute direct sales strategies, and extensive experience in customer sales and service, telemarketing and / or dealing with the public. You are knowledgeable about Eastern Ontario, St. Lawrence Parks Commission, its attractions and facilities. You have excellent listening and communication skills to respond to customer inquiries and requests, providing accurate information in a courteous and efficient manner. You have a personal commitment to excellent customer service with exceptional interpersonal skills to interact with the public and resolve customer complaints. You are highly motivated and flexible, and you have the collaboration skills to effectively work in a team-driven environment. You can interact with team members and other internal stakeholders to discuss varying points of view, ideas and opinions and confirm information to ensure operational needs are being met. You exercise professionalism, tact, discretion and sound judgment when interacting with internal and external customers. You have advanced knowledge of software programs such as Microsoft Access, Word, Excel and network systems, including computer-based reservation and retail applications. You have strong organizational and time management skills to meet deadlines, prioritize and fulfil internal and external customer requests. Belong to one of the largest employers in Ontario, the Ontario Public Service, and open the door to a diverse range of career opportunities throughout the province Supportive team environment Staff discounts Employee and Family Assistance Program (EFAP) Excellent pension and benefit plans Option to join an excellent pension plan Paid benefits Percentage paid in lieu of vacation and statutory holidays Agir conformément aux principes d’équité, de diversité et d’inclusion de la CPSL lors des échanges avec le personnel et la clientèle Vous offrirez un service exceptionnel en anglais et en français aux personnes qui appellent et envoient des courriels, notamment : En traitant avec courtoisie, rapidité et précision les demandes de la clientèle; En fournissant des renseignements touristiques généraux sur l’Est de l’Ontario; En veillant à résoudre d’éventuelles plaintes; En assurant la promotion et la vente des destinations et des installations de la Commission des parcs du Saint-Laurent; En recueillant et en conservant des données exactes sur la clientèle ainsi que des statistiques sur toutes les activités réalisées; En agissant conformément aux principes d’équité, de diversité et d’inclusion de la CPSL lors des échanges avec le personnel et la clientèle. Agir conformément aux principes d’équité, de diversité et d’inclusion de la CPSL lors des échanges avec le personnel et la clientèle Notes importantes Vous devrez suivre une formation rémunérée avant d’obtenir une inscription à l’horaire. Il se peut que l’on vous demande de travailler à court préavis. Ce poste est principalement requis pour assurer le traitement du courrier électronique lorsque le bureau des Relations avec les visiteurs est fermé. Voici un horaire type à titre d’exemple : Vous détenez une expérience confirmée en promotion d’activités touristiques, avez la capacité de mettre en œuvre des stratégies de vente directe et possédez une vaste expérience de la vente et du service à la clientèle, du télémarketing ou des relations avec le public. Maîtrise du français, de vive voix et par écrit, à un niveau avancé Maîtrise de l’anglais, de vive voix et par écrit Volonté et capacité de travailler certains soirs, les fins de semaine et les jours fériés Vous détenez une expérience confirmée en promotion d’activités touristiques, avez la capacité de mettre en œuvre des stratégies de vente directe et possédez une vaste expérience de la vente et du service à la clientèle, du télémarketing ou des relations avec le public Vous avez d’excellentes aptitudes pour l’écoute et la communication pour répondre aux questions et aux demandes de la clientèle, en fournissant des renseignements précis de manière courtoise et efficace. Vous vous distinguez personnellement par votre désir d’offrir un excellent service à la clientèle et vous avez de l’entregent, ce qui vous permet d’interagir facilement avec le public et de résoudre les plaintes éventuelles. Vous faites preuve d’une grande motivation et de souplesse, et vous avez les aptitudes pour la collaboration requises afin de travailler efficacement dans un environnement axé sur le travail d’équipe. Vous pouvez interagir avec les membres de l’équipe et d’autres intervenants internes pour discuter de différents points de vue, idées et opinions, et confirmer l’information afin de vous assurer que les besoins opérationnels sont satisfaits. Vous faites preuve de professionnalisme, de tact, de discrétion et de discernement dans vos relations avec les clients internes et externes. Vous avez une connaissance avancée de logiciels comme Microsoft Access, Word, Excel et des systèmes de réseau, y compris des applications informatiques de réservation et de vente au détail. Vous possédez un solide sens de l’organisation et des compétences en gestion du temps pour respecter les délais, établir des priorités et répondre aux demandes des clients internes et externes. Entrez au service de la fonction publique de l’Ontario, l'un des plus grands employeurs de la province, et ouvrez la porte à un large éventail de possibilités de carrière dans différentes régions ontariennes. Un environnement propice au travail d’équipe Des réductions en tant que membre du personnel Le Programme d’aide aux employés et à leurs familles La possibilité d'adhérer à un excellent régime de retraite, même sans poste permanent La possibilité d’obtenir des prestations Un pourcentage versé en remplacement des vacances et des jours fériés
Bilingual Guest Relations Agent
COMPETITION No : 2024-SLPC-1650
CLASSIFICATION : Travel Counsellor 2
COMPENSATION GROUP : OPSEU- Administration
SALARY RANGE : $981.13 - $1,141.29 Per Week
PERIOD OF
EMPLOYMENT : July 2024 – January 2025
Group 3 Seasonal Recurring
HOURS OF WORK : 36.25 Hours Per Week
DIVISION : Marketing and Communications
LOCATION : Kingston or Morrisburg
POSTING DATE : June 11, 2024
CLOSING DATE : June 25, 2024 (Extended to July 12, 2024)
LANGUAGE OF POSITION : English
AREA OF SEARCH : Open
Are you passionate about tourism, cultural, educational and recreational experiences? Do you want to share your love of the beautiful Eastern Ontario region? Join St. Lawrence Parks Commission as a Bilingual Guest Relations Agent to play an integral role in providing support to guests of our campgrounds, beaches and historic sites, contributing to an exceptional guest experience and economic prosperity in Eastern Ontario.
WHAT CAN I EXPECT TO DO IN THIS ROLE?
You will deliver exceptional guest service in English and in French to callers and emailers by :
- Ensuring guest inquiries are dealt with courteously, quickly and
- Providing general tourist information on Eastern Ontario
- Resolving customer complaints
- Promoting and upselling St. Lawrence Parks Commission destination areas and facilities
- Collecting and maintaining accurate customer data and statistics on all activities performed
- Embody the SLPC’s equity, diversity and inclusion principles while interacting with staff and guests.
HOW DO I QUALIFY?
MANDATORY :
KNOWLEDGE AND EXPERIENCE :
CUSTOMER SERVICE, COMMUNICATION AND COLLOBORATION SKILLS :
COMPUTER SKILLS :
ORGANIZATIONAL AND TIME MANAGEMENT SKILLS :
For questions about the position, please contact Heather Kearney at Heather.Kearney@parks.on.ca
WHY WORK FOR THE ST. LAWRENCE PARKS COMMISSION?
HOW TO APPLY :
1. Please apply online, https : / / www.parks.on.ca / about / careers / .
2. Your cover letter and resume combined should not exceed five (5) pages.
3. Customize your cover letter and resume to the qualifications listed above. Using concrete examples, you must show how you demonstrated the requirements for this job.
4. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
5. Every external candidate must identify their prior employment in the Ontario Public Service including positions, dates of employment and any re-employment restrictions.
REMEMBER : THE DEADLINE TO APPLY IS 11 : 59 PM ON FRIDAY, JULY 12, 2024.
WE THANK ALL CANDIDATES FOR APPLYING, BUT ONLY THOSE SELECTED FOR FURTHER SCREENING OR AN INTERVIEW WILL BE CONTACTED.
Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.
The St. Lawrence Parks Commission is committed to employment equity. We welcome applications from people with disabilities, Indigenous, Black and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions. The St. Lawrence Parks Commission is also committed to an inclusive, barrier-free selection process. We will make appropriate accommodations throughout the recruitment and selection process for applicants with disabilities. To obtain a copy of this posting in an alternative format or to request any accommodation please contact us directly through Human Resources at 1-800-437-2233, ext. 1401. Information received relating to accommodation requests will be addressed confidentially.
AGENT DE RELATIONS CLIENTS BILINGUE
NO DU CONCOURS : 2024-SLPC-1650
CLASSIFICATION : Conseiller en voyages 2
GROUPE DE RÉMUNÉRATION : Groupe 3 Saisonnier Récurrent
SEFPO – Administratif
ÉCHELLE SALARIALE : 981.13$ - 1,141.29$
PÉRIODE Julliet 2024 - Janvier 2025
D’EMPLOI : Groupe 3 (saisonnier; récurrent)
HEURES DE TRAVAIL : 36,25 heures par semaine
DIVISION : Marketing des programmes ministériels, événements
ENDROIT : Kingston / Morrisburg
DATE DE PUBLICATION : 11 juin 2024
DATE DE CLÔTURE : 25 juin 2024 (Prolongé jusqu'au 12 juillet 2024)
LANGUE DU OU DES POSTES : anglais
AIRE DE RECHERCHE : Ouvrir
À QUOI PUIS-JE M’ATTENDRE À CE POSTE?
Vous aurez les fonctions suivantes :
QUALIFICATIONS OBLIGATOIRES
CONNAISSANCES ET EXPÉRIENCE
COMPÉTENCES EN SERVICE À LA CLIENTÈLE, COMMUNICATION ET COLLOBORATION
COMPÉTENCES EN INFORMATIQUE
COMPÉTENCES ORGANISATIONNELLES ET GESTION DU TEMPS
POURQUOI TRAVAILLER POUR LA COMMISSION DES PARCS DU SAINT-LAURENT?
Vous aurez les avantages suivants :
COMMENT POSTULER
1.Veuillez postuler en ligne, au https : / / www.parks.on.ca / about / careers / .
2.Votre lettre d’accompagnement et votre curriculum vitæ doivent être joints en un seul fichier ne dépassant pas cinq (5) pages.
3.Veuillez personnaliser votre lettre d’accompagnement et adapter votre curriculum vitæ aux qualifications indiquées ci-dessus. À l’aide d’exemples concrets, vous devez montrer comment vous répondez aux exigences de ce poste.
4.Les employés de la FPO sont tenus d’indiquer leur numéro d’identification RIRH s’ils postulent.
5.Les candidats externes doivent faire mention d’éventuels postes déjà occupés dans la Fonction publique de l’Ontario, y compris les titres, les dates et toute restriction à un réemploi.
RAPPEL : LA DATE LIMITE POUR POSTULER EST LE VENDREDI 12 JUILLET 2024 À 23 H 59
NOUS REMERCIONS TOUTES LES PERSONNES QUI POSERONT LEUR CANDIDATURE. TOUTEFOIS, NOUS COMMUNIQUERONS UNIQUEMENT AVEC CELLES SÉLECTIONNÉES POUR UNE ANALYSE PLUS POUSSÉE DU DOSSIER EN VUE D’EFFECTUER UNE ENTREVUE
Prière de noter que les résultats de ce concours peuvent être utilisés pour dresser une liste de candidats qualifiés en vue de pourvoir d’éventuels postes vacants représentés par le Syndicat des employés de la fonction publique de l’Ontario (SEFPO). Conformément à la convention collective, une telle liste sera partagée avec les représentants du SEFPO. En posant votre candidature, vous donnez votre consentement à la communication de votre nom aux représentants du SEFPO.
À la Commission des parcs du Saint-Laurent, nous respectons l’équité en matière d’emploi. Nous invitons les personnes handicapées, les Autochtones, les Noirs et les personnes racialisées, ainsi que les personnes d’origines ethniques et culturelles, d’orientations sexuelles, d’identités et d’expressions de genre diverses, à poser leur candidature. La Commission des parcs du Saint-Laurent a mis en place un processus de sélection inclusif et sans obstacles. Tout au long du processus de recrutement et de sélection, nous prendrons les mesures d’adaptation appropriées pour les candidates et candidats handicapés. Pour obtenir une copie de cette offre et de la description du poste dans un autre format ou pour demander une mesure d’adaptation, veuillez communiquer avec nous par l’intermédiaire des Ressources humaines au 1 800 437-2233, poste 1401. Les renseignements reçus concernant les demandes d’adaptation seront traités de manière confidentielle.
START DATE : 07 / 29 / 2024
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