Guest relations manager Jobs in Burnaby, BC

About Flyover Attractions

Flyover is an award-winning immersive flying theatre experience that transports guests through the planet’s most epic places. The attraction utilizes flight motion seats engineered to swoop, dip and turn, giving guests a feeling of flight, while a 65-foot spherical screen provides guests with an unparalleled fight across iconic locations and natural landscapes. Special effects, including wind, mist and scents, to create an unforgettable entertainment experience. Flyover attractions are located in Chicago; Las Vegas; Reykjavik, Iceland; and Vancouver, Canada.

About the role

As a Guest Experience Supervisor, your goal is to lead and coach a team of Guest Experience Guides to create engaging, memorable interactions for every guest by bringing their best each day and anticipating guest needs. This is a full-time role, and the wage will range from $23.95 to $25.30CAD/hourly depending on experience.

What you'll do

• Coordinate fun, engaging, efficient and safe movement of guests throughout the attraction while delivering impeccable guest experience
• Promote and ensure an accessible, respectful and inclusive environment for guests and team members
• Lead, support and coach the team of Guest Experience Guides
• Supervise the attraction from the front of the house with hands on attitude
• Contribute to building a respectful environment where safety comes first
• Anticipate and actively respond to guest needs to elevate guest experience and hospitality at Flyover Vancouver
• Be proficient user of ticketing system and ensure all sales transactions (FIT's, groups, pre-paid voucher, ticket, retail, food & beverage) are processed efficiently and accurately ensuring a seamless guest experience
• Read and analyze weekly dashboards and guest experience reports to make business decisions that positively impact operations
• Ensure cash is handled accurately according to established cash handling standard operating procedures
• Participate in the performance management of Guest Experience Guides as necessary
• Lead by example to ensure Flyover Vancouver operating procedures and service standards are consistently maintained by all team members
• Manage guest flow capacity and efficient communication with the iRide Operator to ensure maximum seat occupancy
• Gather and effectively communicate daily operational information
• Assist with updating and developing Standard Operating Procedures
• Accurately answer questions about the Flyover experience and product
• Other duties and projects as assigned

Ideal Experience and Behaviors

• Excellent interpersonal and communication skills, in all situations, ranging from guest engagement to team discipline
• Outstanding guest service skills
• Effective problem solving and critical thinking skills
• Ability to lead by example
• Efficient and quick problem-solving skills
• Demonstrate a calm demeanor in a bustling environment
• Must demonstrate sound cash-handling skills in a dynamic, fast-paced environment
• 2+ years' experience in the tourism/hospitality industry
• Experience in retail and driving sales
• Experience in food & beverage providing incredible service
• Must be self-motivated and high energy with a willingness to take on new challenges
• Previous team leadership experience is an asset
• Must be comfortable and engaging when speaking in front of groups
• Availability to work a variety of shifts including evenings, weekends and holidays
• Extensive knowledge about Vancouver and local area is an asset
• Be comfortable working on your feet for extended periods of time, indoors and outdoors, year-round

Welcoming All Applicants

At Flyover, we value a strong team built on respect and professionalism. We seek individuals who bring talent, enthusiasm, and a commitment to great guest experiences. Our hiring decisions are based on skills and qualifications, as well as alignment with our mission and values.

We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. To handle this job successfully, any person hired must be able to perform each task effectively. We welcome all applicants and are happy to provide accommodation upon request.

Thank you for your interest in this opportunity. To ensure a smooth process, we kindly request that candidates refrain from calling about the status of their application. Only those selected for an interview will be contacted. We appreciate your understanding.

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