Remote Graphic design Jobs in Toronto, ON

Job Description

About the role

Location : Remote - Canada

Travel Expectations :   Within Canada, as needed

Like WCG, you believe in the power of work. As the Service Design Manager, you’ll be responsible for leading, planning, organizing, and developing process and policies to enhance operational efficiency and effectiveness within employment services across Canada. You will be owning the learning and development strategy and overseeing related projects and support the seamless execution of employment services that drive client and employer outcomes while ensuring compliance with contractual obligations. You will also develop the processes and policies necessary to meet contractual requirements including service level policies, job seeker outcomes, employer outcomes and associate processes.

As a Service Design Manager you will manage projects, new initiatives, and ensure alignment with business goals while identifying risks and track progress.

What you’ll do

• Develop and enhance the Service Delivery Model, including policies and procedures and learning resources to guide Service Delivery Partners to deliver a high level of service to jobseekers
• Act as the in-house expert regarding the program, services, and the intersection with systems
• Analyze and assess the effectiveness of Service Delivery Model and design better and more efficient ways of service delivery across the network
• Assist in the development of supportive information technology solutions and other project components to ensure program service design is appropriately reflected
• Work closely with other SSM staff to analyze and plan future enhancement or corrective actions to the service delivery across the network
• Plan, develop and implement key changes to the service delivery model that have occurred through, policy, labour market, performance, or system changes
• Using strong change management principles, ensure that all projects and introduced changes are successful adopted by the network and tested for acceptance and compliance
• Manage Learning & Development team and initiatives for the entire Service Provider network
• Use the Customer Satisfaction Framework including feedback mechanisms to analyze results and feed continuous improvement plans

Qualifications

What you bring

For complete job requirements, see the full Job Description here

Additional Information

What we offer

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WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.