Remote Graphic design Jobs in East York, ON

Design Researcher, EverPro – REMOTE / IN OFFICE (Toronto)

At EverCommerce [Nasdaq : EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 685,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Fitness & Wellness industries.

We are looking for a Design Researcher who will research, analyze and share insights about the attitudes and behaviors of customers that currently use EverPro solutions, as well as those who don’t yet but might in the future. You will be responsible for all research activities that allow us to understand the problem, learn about people, gain empathy, generate insights, and test new ideas. You will plan and execute research using qualitative and quantitative methods, analyze results, and synthesize insights in close collaboration with multidisciplinary teams.

As a Design Researcher , you are expected to represent depth in the craft of design research : as an individual contributor, and as a mentor and guide for colleagues in other roles. You will often be the backbone of a research project from beginning to end. Reporting to EverPro’s Design Director, you will be instrumental in shaping the research practice at the EverPro product portfolio level. Your work will impact tactical initiatives for individual software solutions, but also EverPro-level strategic product evolutions like our integrated customer journey and cross-solution features.

Responsibilities :

• Be the go-to person for all things customer research & discovery related.
• Work across product, sales, customer success, customer support and other teams to scope, design, and execute impactful design research initiatives.
• Drive exploratory and evaluative research initiatives, addressing strategic questions around customers, non-customers and / or new product opportunities.
• Use both qualitative and quantitative data to generate insights and opportunity areas for further exploration.
• Communicate research findings to diverse audiences through presentations and written analyses.
• Help others understand and use design research methods in their daily work, driving culture change across the organization.
• Build strong collaborative relationships across teams within the company.

Skills and Experience needed for success in this role :

It would be a bonus if you have :

Where :

The EverCommerce team is distributed globally. This role can be based anywhere in Canada – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits & Perks :

Compensation : EverCommerce is committed to equal pay and transparency. The annual base salary range for this position is $100,000 - $110,000 CAD Per Year, plus bonus.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

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