Graphic design Jobs in Bedford, QC

Click here as an internal applicant.

Req ID : #

Location : CentralZone,Westway 1

Department : IMIT YHNS STRAT - Digital Front Door

Type of Employment : PermanentHourly FT(100%) x 1

Management / Non UnionPosition

Posting Closing Date : Open Until Filled

Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to achieve excellence in health, healing, and learning through working together, which is reflected in the hospitals, health centres, and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators, and creative thinkers today.

Nova Scotia Health employs professionals in all corners of our beautiful province. We believe there's a place here for everyone to call home, from vibrant cities with exuberant nightlife to quaint towns with picturesque trails. The work-life balance that comes with a Nova Scotia Health role means you'll have the time to explore, discover, and participate in that coveted Atlantic lifestyle. Visit us today and check out novascotia to see why more people from across the globe are moving here.

About the Opportunity

The IMIT Manager, YourHealthNS Design and Support reports to the Senior Director, YourHealthNS.

This role oversees a multi—disciplinary team responsible for both handling user support processes and issues and leading the design team, ensuring seamless collaboration between user experience (UI / UX) design and support functions to deliver an optimal user experience for YourHealthNS initiatives.

Performing a variety of tasks, these include but are not limited to; coordination of resources and stakeholders; managing timelines and milestones; documenting outcomes; and, monitoring, summarizing and communicating the progress of activities to the appropriate leadership team members. Additionally, this management position ensures that all activities within their responsible area are supported by NSH's YourHealthNS business plan, established policies / procedures, and in line with service level agreements between NSH and other partners. The Manager of Designand Support will also function in a senior subject matter expert role within the team.

Specific Accountabilities

• Lead, coordinate, and mentor a team of technical and non—technical support staff and designers, fostering a collaborative and innovative environment.
• Setting measurable goals and reporting metrics for your team to demonstrate progress and achievement.
• Manage and oversee the entire design process, from user research to final implementation.
• Manage and oversee user support, ensuring the team meets service level objectives, and the needs of the user are met.
• Collaborate with stakeholders to ensure alignment on deliverables (wireframes, prototypes, and user flows), keeping senior leadership updated on progress.
• Drive the implementation and maintenance of test automation frameworks and tools.
• Identify, document, and track design defects and user support tickets, working closely with other workstreams resolve issues effectively.
• Keeping a strong focus on delivery priorities, being accountable for delivery, and responding swiftly to changing user needs.
• Collaborate with the development team, project manager, system analysts and other stakeholders to ensure that designs are implemented seamlessly into production.
• Lead the design team to create intuitive and accessible user experiences while ensuring the support team efficiently resolves user issues to maintain high satisfaction levels.

About You

We would love to hear from you if you have the following :

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

About You Continued

The following are considered assets :

Hours

Compensation and Benefits

45.45- $56.81 Hourly

Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-termdisability, and life insurance coverage as well as a defined benefit pension plan.

Once You've Applied

Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.

Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black / African Nova Scotian, Persons of Colour, Foreign Nationals / Newcomers, Persons with Disabilities, 2SLGBTQIA+ and self-identify.

J-18808-Ljbffr