Gas station Jobs in London, ON

Job Description

and Responsibilities provided below is intended to cover the overall responsibility for the Downstream (Q&Q) Director with SGS Canada’s OGC business line. The responsibilities described are made in the context that the Q&Q Director will typically have direct responsibility for the three (3) Regional Managers who manage multiple SGS workgroups and laboratories (inspectors and laboratory technicians) at specific sites and some other duties as assigned by the Senior Director, OGC. The overall guiding expectation is that the Q&Q Director will actively engage with their team to ensure that all operations under their direction are striving to achieve excellent performance in the areas of safety, environmental and overall job quality. Listed below are specific responsibilities and expectations under several main areas of focus.

SPECIFIC RESPONSIBILITIES

• Responsible for Managing and Operating the OGC Q&Q business throughout the country.
• Clearly communicate goals around safety (KPI’s) and operating performance and ensure they are understood by the Regional Managers and their teams.
• Ensure teams have systems and processes in place to drive safety and environmental performance.
• Lead Operations team to a zero recordable and near-miss incident approach using SGS and / or customer safety program.
• Demonstrate safe work habits and enforce a clean working environment.
• Lead, coach and develop a safety, quality driven and business-orientated team.
• With the assistance and collaboration of the Operations Excellence Integration Manager, oversee overall Operational Quality, processes and ensure consistency throughout Canada.
• Accountable for achieving the Budget in terms of Revenue and Local Contribution for OGC Q&Q and other financial metrics.
• Ensure Regional Managers manage their locations in a cost-effective manner.
• Ensure delivery of services to meet client needs.
• Support Regional Managers for Customer Quarterly Review Meetings and attend upon request.
• Achieve and exceed key operational KPIs.
• Review business plans for each region to achieve annual budgets and Q&Q strategic growth plans.
• Work closely with Business Development Team to support the growth of the SGS OGC business.
• Provide support to the Regional Managers in ensuring all operations are properly staffed and adequate succession planning is in place.
• Ensure positive recognition is occurring for good performance and personally participate in recognition events where possible.
• Together with OGC Management Team, handle claims or customer complaints to minimize impact.
• Support Regional Managers in dealing with employee performance issues.
• Work closely with Regional Managers and Customers to identify efficiencies and support team in their implementation.
• Carry out field visits and V&V (validate & verify) throughout the Q&Q Canada sites (each site at least 2x / year, several times for bigger sites).
• Responsible for completing country reports linked to Q&Q and ensures all Regional Managers meet their requirements (HSE, Financials, Quality, etc.).
• Operate to the highest standards of ethics, in accordance with the SGS Code of Integrity.

Qualifications

PROFILE

200 employees and >

15M Budget preferred.

REQUIRED SKILLS