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Are you a people person who loves connecting with customers? Do you excel in customer support and want to work for a fast-growing Software as a Service (SaaS) organization? If so, we have the perfect role for you!

As a Customer Support Coach, you will be the first line of response to our customers over the phone, email, and chat. You will play a crucial role in ensuring that they and their clients have a world-class experience with Trainerize, our fitness-focused SaaS platform.

What You’ll Do :

• Trial Support : Help customers navigate our free trial and coach them on how Trainerize can benefit their business.
• Customer Support : Respond to customer inquiries using our playbooks and help them solve challenges related to our platform.
• Customer Feedback : Act as the voice of the customer, escalating issues and feature requests to our product and development teams.
• Master Trainerize : Become an expert on our platform and share your knowledge with the team.

What You’ll Need :

And It’s Great to Have :

What’s In It for You :

Please note that the salary information shown below is a general guideline only and based on employees in Canada and may differ in other countries. Salaries are based on candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for Canada-based candidates for this position is $41,000 - $49,400 CAD annually. Your recruiter can share more about the specific salary range during the hiring process. Certain positions are also eligible for additional compensation such as bonuses and commissions.

We’re committed to diversity and passion, and encourage you to apply, even if you don’t demonstrate all the listed skillsets!

ABC’s Commitment to Diversity, Equality, Belonging and Inclusion :

ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We foster a workplace culture that embraces each person’s diversity, including how similar or different they are. We believe an equitable and inclusive culture is not only the right thing to do but also a business imperative. Learn more at abcfitness.com

About ABC :

ABC Fitness (abcfitness.com) is a leading provider of software and services for the fitness industry, supporting clubs and their members worldwide. Since 1981, we’ve helped over 31,000 gyms and health clubs perform better and more profitably with our comprehensive SaaS club management solution. ABC Fitness is a Thoma Bravo portfolio company, focusing on investing in software and technology companies (thomabravo.com).

LI-REMOTE

If you enjoy rapid growth and working with enthusiastic, high-achieving colleagues, you’ll love your career with us!

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