Front desk supervisor Jobs in Burnaby, BC

Job Description

Why work for Fairmont Pacific Rim?

• Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
• A competitive rate of $31.60 per hour
• Complimentary work meals through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
• TransLink monthly pass reimbursement program
• Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
• Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
• A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
• Opportunities to participate in sustainability, charity, and community engagement initiatives
• Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
• Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same
• Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties
• Opportunity to grow within a collaborative and professional Rooms Division team
• Distinctly West Coast, the hotel delivers unique guest experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of art, music, and fashion programming in the city

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Anticipate guest needs, respond to inquiries, and resolve concerns promptly to ensure exceptional satisfaction
• Proudly promote hotel services, amenities, and loyalty programs, enhancing the guest experience and driving engagement
• Accurately process reservations, room assignments, billing, and payments
• Collaborate closely with Guest Services, Housekeeping, Concierge, and other departments to ensure smooth operations
• Maintain up-to-date knowledge of hotel facilities, services, and local attractions
• Handle cash, credit card transactions, and folios in accordance with hotel policies and procedures
• Adhere to brand standards, safety guidelines, and data privacy requirements
• Other duties assigned

Qualifications

Your experience and skills include:

• Previous experience in a luxury or upscale hotel environment is an asset, with a strong understanding of personalized service standards and attention to detail
• Strong communication and interpersonal skills with a passion for guest service
• Ability to remain calm, professional, and solution-oriented in a fast-paced environment
• Excellent attention to detail and organizational skills
• Comfortable using hotel systems (Opera or similar PMS experience an asset)
• Flexibility to work varied shifts, including evenings, weekends, and holidays

Additional Information

Your team and working environment:

At our hotel, we believe every interaction is an opportunity to make special happen. As a Front Desk Agent, you’ll be part of a passionate team dedicated to creating meaningful moments and delivering exceptional guest experiences.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS #GREATPLACETOWORK