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Fraud specialist Jobs in Edmonton, AB

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Fraud specialist • edmonton ab

Last updated: 1 day ago
Remote Bilingual Risk Specialist

Remote Bilingual Risk Specialist

Millennium 1 SolutionsEdmonton, Alberta
CA$21.00 hourly
Remote
Full-time
With people at the heart of our success, NTT Data is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution mat...Show moreLast updated: 30+ days ago
Benefits Specialist

Benefits Specialist

AO Globe LifeEdmonton, AB, Canada
Remote
Full-time
Quick Apply
The Perfect Opportunity for Stay-at-Home Moms Ready to Achieve Financial Freedom!.Are you a stay-at-home mom who dreams of making a meaningful income while enjoying the flexibility to be there for ...Show moreLast updated: 3 days ago
Clinical Field Specialist

Clinical Field Specialist

Optima LivingEdmonton, AB, CA
Full-time
Quick Apply
Optima Living operates Independent Living, Assisted Living, Supportive Living and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Wester...Show moreLast updated: 7 days ago
  • Promoted
Senior Technical Specialist

Senior Technical Specialist

SUMMITAlberta, Canada, Canada
Full-time
Reclamation, Remediation, and Risk Management (RRRM) Division as a.This is a full-time position and can either be based out of one of Summit’s offices (Calgary, Lloydminster, Grand Prairie, Brooks,...Show moreLast updated: 7 days ago
Technical Marketing Specialist

Technical Marketing Specialist

GPS InsightEdmonton, AB, CAN
Quick Apply
GPS Insight offers leading technology for organizations that have drivers and technicians in the field, fleets of vehicles, trailers, and other mobile assets. We provide innovative fleet solutions t...Show moreLast updated: 24 days ago
Customer Assistance Specialist

Customer Assistance Specialist

AO Globe Life - Shehzeb IftakharEdmonton, AB, CA
Full-time
Quick Apply
Exciting Remote Opportunity : Customer Assistance Specialis t 🌟 Company : AO Globe Life Position : Customer Assistance Specialist Location : Work From Home About Us : At AO Globe Life, we are de...Show moreLast updated: 2 days ago
  • Promoted
Remote Benefits Specialist

Remote Benefits Specialist

Spade RecruitingLancaster Park, Alberta
Quick Apply
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...Show moreLast updated: 30+ days ago
  • Promoted
Sales Specialist

Sales Specialist

RONAEdmonton, AB, Canada
Full-time
At RONA, our employees let their passion blossom every day.Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities...Show moreLast updated: 8 days ago
Application Security Specialist

Application Security Specialist

Zortech SolutionsAB, Canada
Full-time
Quick Apply
Role : Application Security Specialist Location : Edmonton, Alberta(Remote) Duration : Contract Must Have Education ...Show moreLast updated: 2 days ago
Indigenous Wellness Specialist

Indigenous Wellness Specialist

CASA Mental HealthEdmonton, AB, CA
CA$40.89 hourly
Quick Apply
Join CASA Mental Health in shaping a brighter future for children, youth and families by providing them with timely mental health care and empowering them to thrive. Shift structure : Monday to Frida...Show moreLast updated: 17 days ago
Sales Specialist

Sales Specialist

AO GlobeLifeAlberta, Canada
Remote
Full-time
Quick Apply
At AO, we believe in the power of helping others.If you're passionate about making a difference and want to turn that passion into a fulfilling career, we want to hear from you.Our company offers a...Show moreLast updated: 2 days ago
  • Promoted
Math Specialist

Math Specialist

OutlierEdmonton
CA$30.00–CA$50.00 hourly
Full-time
Outlier helps the world’s most innovative companies improve their AI models by providing human feedback.Are you an experienced Mathematics expert who would like to lend your expertise to train AI m...Show moreLast updated: 4 days ago
  • Promoted
Records Management Specialist

Records Management Specialist

Brainhunter Systems LtdEdmonton, AB, Canada
Full-time
Position Location : Edmonton, AB (onsite).For our client, we are seeking a highly motivated and skilled Records Management Clerk. Records Organization and Classification : .Organize and categorize offi...Show moreLast updated: 1 day ago
Bilingual (French / English) Remote Fraud Specialist - Outbound

Bilingual (French / English) Remote Fraud Specialist - Outbound

TSYS Managed Services CanadaEdmonton, Alberta, Canada
CA$18.00 hourly
Remote
Full-time
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.Our worldw...Show moreLast updated: 30+ days ago
  • Promoted
Marketing Sales Specialist

Marketing Sales Specialist

Best Version MediaSherwood Park, Alberta
Quick Apply
YOUR YEAR! Make a change today that brings you better flexibility, a vibrant workplace culture, and a chance to work with purpose. We are designed, printed, written, and distributed by Canadians in ...Show moreLast updated: 30+ days ago
Loss Prevention Specialist

Loss Prevention Specialist

Merit ServicesEdmonton CA
CA$22.00–CA$26.00 hourly
Full-time
Merit Safeguard is extending an invitation for you to become a member of our Edmonton team, specifically as a Loss Prevention Specialist. You will have an important responsibility in safeguarding ou...Show moreLast updated: 30+ days ago
  • Promoted
GOAPRDJP00000495 - DevOps Specialist

GOAPRDJP00000495 - DevOps Specialist

freelance.caEdmonton, Canada
Job Description The role is going to.If you have the required experience and are available for new opportunities,.Thursday, January 16, 2025 at 4 : 00 PM EST. Below you can find some brief information...Show moreLast updated: 30+ days ago
  • Promoted
Marketing Content Specialist

Marketing Content Specialist

Cashco FinancialEdmonton, AB, Canada
Full-time
Bring Your Storytelling Superpowers!.Do you have a way with words, a love for storytelling, and an eye for what makes content pop? Are you ready to take your creativity to the next level and make a...Show moreLast updated: 11 days ago
Account Payable Specialist

Account Payable Specialist

Guardian Chemicals Inc.Sturgeon County, AB, CA
Quick Apply
Better Chemistry for a Better Future.We believe that we can create a better future for our communities, customers, and employees by doing chemistry better. When we create safer, more efficient, more...Show moreLast updated: 30+ days ago
Building Envelope Specialist

Building Envelope Specialist

EntuitiveEdmonton, AB, CA
CA$85,000.00–CA$110,000.00 yearly
Full-time
Quick Apply
What is the opportunity? .We are a firm that does things a little differently.This is your opportunity to join our high-calibre, experienced group of professionals on a mission to re-imagine t...Show moreLast updated: 30+ days ago
Remote Bilingual Risk Specialist

Remote Bilingual Risk Specialist

Millennium 1 SolutionsEdmonton, Alberta
30+ days ago
Salary
CA$21.00 hourly
Job type
  • Full-time
  • Remote
Job description

Description

With people at the heart of our success, NTT Data is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT Data, what you do matters. A Career at NTT Data Means :

  • Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
  • Being part of a global organization where you can BELONG - in an inclusive and diverse working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
  • Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
  • Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

What else does NTT Data Offer? We’re glad you asked!

  • All equipment required for you to be successful in your role
  • Virtual paid training
  • Comprehensive benefits package (medical, vision, and dental)
  • Employee Assistance Program
  • RRSP program options
  • Short- and Long-Term Disability options
  • Rewards and Recognition programs
  • Internal career advancement opportunities
  • Position Overview : Primary responsibility will be handling inbound calls from existing and potential customers regarding pending applications, potentially fraudulent activity, disputes, along with all credit card sales and service call types. Representing our and our clients’ brand, you directly influence Cardholder’s impressions of the quality of service and so need to be focused on efficiency and the quality of customer interactions you deliver within our fast-paced and changing work environment. Position : BilingualRisk Specialist  Position Status : Full Time Remote Hours of Work : Monday - Sunday 7 : 00am - 11 : 00pm EST Department : Contact Centre Rate of Pay : $21.00 / HR (English / French)  Open to Residence in Alberta, Manitoba, Ontario, New Brunswick, Nova Scotia, and Prince Edward island. Responsibilities :

  • Provide excellent customer service while responding to all inbound inquiries including but not limited to : Account updates / inquiries, product information and website support.
  • Provide excellent customer service while responding to all inbound risk inquiries including but not limited to : Credit, Fraud and Dispute
  • Being attune to and mitigating Fraud risk on all call types or returned calls handled.
  • Handle inbound calls with cardholders to verify validity of transaction activity.
  • Handle sensitive calls from cardholders impacted by potential fraud or transaction disputes in a clear, precise, and empathetic fashion.
  • Communicate with other Analysts and Supervisors regarding possible fraud trends detected or suspected.
  • Naturally presenting recommended product offers to cardholders to assess interest and eligibility.
  • Encourage customers by discussing the benefits and features of supplemental products and services to improve the customer experience. Achieve offer rate and sales targets.
  • In conjunction with on-screen customer information, identify the caller’s needs through customer contact while simultaneously reading / updating customer information on the system.
  • Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by NTT Data and the client, and requirements and controls in relation to PCI compliance standards.
  • Adhere to the NTT Data Code of Conduct and Sensitive Consumer Information Standard
  • Requirements :

  • Superb verbal communication skills with perfect fluency in both official languages, English and French is required.
  • 1 year of previous customer experience required.
  • 1 year of Financial Services experience required.
  • Experience in Fraud / Credit / Disputes an asset.
  • Contact center experience considered a strong asset.
  • Strong analytical and problem-solving skills required.
  • High school diploma and proven experience in a customer experience industry
  • Excellent verbal communication skills – clear, concise, confident & caring telephone manner
  • Demonstrated active listening skills.
  • Positive attitude and demonstrated ability to get along with others.
  • Proficient in Microsoft Suite Applications and strong key boarding skills
  • Demonstrated ability to work within time constraints.
  • Ability to multitask and work multiple assignments throughout a shift.
  • Achieve or exceed performance targets in-line with Goals and Objectives for a CSR role- quality, average handle time and cross sell offer / close rate.
  • Must have flexibility and willingness to move between various shifts, must be available to work in a 365 day / 7 : 00 . - 11 : 00 . environment.
  • Diversity. Equity. Inclusion.Unleashing the power of being unique.We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.At NTT Data what you do matters. Because here YOU can.

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