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Are you a multitasker? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!
As a Workforce Planner, you’ll be supporting all Contact Center teams across all sites through service level management and workforce scheduling.
What does your typical day look like?
Data entry, most importantly, entry of hours worked, for payment purposes;
Report daily absences and take appropriate action;
Forecast scheduling for all teams;
Analysis and update of different reports.
What skills and experience are we looking for?
College diploma or equivalent experience and a minimum of 1 year as a workforce planner;
Excellent Excel skills required, as well as Working knowledge of the rest of the MS Office;
Working knowledge of NICE is necessary;
Excellent written and verbal communication skills in both French and English. English is used daily, particularly as we work closely with teams from our Windsor, Ontario site;
Must be detail oriented and able to multitask;
Efficient reactiveness to any situation;
Must be available to sometimes work evenings and weekends;
Contract until June 2026.
When you apply :
If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.
We offer you
Global Excel offers more than a position;
We offer a professional future with a competitive compensation including base salary, performance bonus and benefits;
Please reach out to your local HR department if you would like to know more about benefits offered in your site.