Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Work setting

• On-site customer service
• Management
• General office
• Business services

Tasks

• Train workers in duties and policies
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Co-ordinate, assign and review work
• Supervise office and volunteer staff
• Project management
• Establish work schedules and procedures
• Collect and record administrative and service fees
• Co-ordinate administrative services
• Assign, co-ordinate and review projects and programs
• Work with minimal supervision
• Carry out administrative activities of establishment
• Oversee and co-ordinate office administrative procedures
• Perform data entry
• Oversee payroll administration
• Provide customer service
• Review and evaluate new administrative procedures
• Hire and train or arrange for training of staff
• MS Office
• Plan, administer and control budgets for client projects, contracts, equipment and supplies
• Prepare reports and briefs for management committees evaluating administrative services
• Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services
• Direct and control corporate governance and regulatory compliance procedures within establish
• Establish work priorities and ensure procedures are followed and deadlines are met
• Assist in the preparation of operating budget and maintain inventory and budgetary controls
• Assemble data and prepare periodic and special reports, manuals and correspondence
• Plan, organize, direct, control and evaluate daily operations
• Assist in the planning and execution of financial statement audits
• Manage events
• Manage knowledge
• Manage the operations of a department providing several administrative services

Supervision

• 1 to 2 people

Computer and technology knowledge

• MS Excel
• MS Word
• Word processing software
• Spreadsheet
• MS Windows
• Mac OS
• Electronic mail
• Zoho CRM
• Google Drive

Area of work experience

• Project coordination

Area of specialization

• Strategy

Specialization / experience (business sales and services)

• Negotiation

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Judgement
• Organized
• Reliability
• Team player
• Ability to multitask
• Accurate
• Client focus
• Interpersonal awareness
• Values and ethics
• Adaptability
• Integrity
• Time management

Screening questions

• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?

Experience

• 1 year to less than 2 years

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Registered Retirement Savings Plan (RRSP)

Support for persons with disabilities

• Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for newcomers and refugees

• Participates in a government or community program or initiative that supports newcomers and / or refugees
• Supports social and labour market integration of newcomers and / or refugees (for example : facilitating access to community resources, language training, skills training, etc.)
• Recruits newcomers and / or refugees who were displaced by a conflict or a natural disaster (for example : Ukraine, Afghanistan, etc.)
• Supports newcomers and / or refugees with foreign credential recognition
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and / or refugees

Support for youths

• Offers on-the-job training tailored to youth
• Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans

• Provides awareness training to employees to create a welcoming work environment for Veterans

Support for Indigenous people

• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations

Support for mature workers

• Applies hiring policies that discourage age discrimination
• Provides staff with awareness training to create a welcoming work environment for mature workers
• Offers mentorship, coaching and / or networking opportunities for mature workers
• Offers phased re-entry options for mature workers who are returning to work after retiring (for example : gradually increasing hours and responsibilities)

Supports for visible minorities

• Participates in a government or community program or initiative that supports members of visible minorities
• Applies hiring policies that discourage discrimination against members of visible minorities (for example : anonymizing the hiring process, etc.)
• Offers mentorship programs that pair members of visible minorities with experienced employees
• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities