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Bilingual Field Claims Investigator / Recovery Agent (Subrogation Adjuster) – Contract
Konkordia Phoenix PLC, Inc.Windsor, Windsor, Canada- Promoted
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MagnaWindsor, Windsor, Canada- Calgary, AB (from $ 34,125 to $ 88,034 year)
- Labrador City, NL (from $ 84,719 to $ 85,689 year)
- Quebec City, QC (from $ 42,656 to $ 85,447 year)
- High Level, AB (from $ 60,125 to $ 84,011 year)
- Vancouver, BC (from $ 48,263 to $ 80,000 year)
- North Vancouver, BC (from $ 37,538 to $ 79,313 year)
- Windsor, ON (from $ 36,731 to $ 41,925 year)
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Bilingual Field Claims Investigator / Recovery Agent (Subrogation Adjuster) – Contract
Konkordia Phoenix PLC, Inc.Windsor, Windsor, Canada- Full-time
Salary : $28 CAD / hr and mileage reimbursement per investigation plus recovery commission
Position : Bilingual Field Claims Investigator / Claim Recovery Agent
Location : Hybrid (75% remote, 25% fieldwork)
Compensation : $28 CAD / hr and mileage reimbursement ($.72 CAD per km for first 5,000 km, $.66 CAD per km thereafter) per investigation plus commission based on successful recovery of claims (estimated annual commission of $80,000 CAD)
COMPANY OVERVIEW
Phoenix Loss Control (Phoenix or PLC) is a U.S.-based business services provider in the cable, telecom, and utilities sector. PLC specializes in outside plant damage investigation, recovery, and prevention. We assist our clients in recovering costs related to third-party damages to their infrastructure, such as underground fiber optic or gas lines. PLC employs over 120 people, servicing some of the largest cable and telecom operators across the country (including Comcast, Spectrum, AT&T, and Google). Phoenix is expanding rapidly and seeks talented, energetic individuals to join our team and support our growth.
POSITION SUMMARY
Outside Plant Damage (OPD) costs our clients over 30 million USD / 43 million CAD annually. The role involves conducting field investigations to assess, document, and report damages. Each investigation is unique, requiring inquisitive, self-driven individuals comfortable working in a dynamic environment. Responsibilities also include reviewing damage information, identifying liable parties, invoicing, and pursuing recovery of repair costs. Bilingual proficiency in French and English is required for effective communication.
- Conduct on-site field investigations
- Write detailed, concise investigation reports utilizing various sources of information, evidence, witness statements, and cost estimates
- Develop and maintain knowledge of local and state laws and regulations pertaining to underground and aerial cables and utility lines
- Respond promptly to damage calls within a timely manner
- Complete damage investigations within 7 days and collaborate with claims managers to finalize and initiate recovery processes
- Respond to damage reports on the same day during business hours; respond the following day if received after hours
- Accurately document all time, mileage, and related details
Claim Recovery Duties
Required Skills and Capabilities
Preferred Qualifications and Skills
This is an independent contractor position; benefits are not provided.
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