Fiber optic technician Jobs in Richmond Hill, ON

SUMMARY OF BUSINESS :

Amphenol ( ) is one of the largest manufacturers of interconnect products in the world. We design, manufacture and market electrical, electronic and fiber optic connectors, coaxial and flat-ribbon cable, and interconnect systems. The primary end markets for our products are communications and information processing markets, including cable television, cellular telephone and data communication and information processing systems; aerospace and military electronics; and automotive, rail and other transportation and industrial applications.

Job Overview :

Reporting to the Global ERP Operations Manager. The QAD Support Analyst will be responsible for providing technical support and guidance for our ERP QAD system.

We are seeking a highly skilled and motivated ERP QAD Technical Support Analyst to join our team. In this role, you will provide technical support and expertise for the QAD Enterprise Resource Planning (ERP) system. You will troubleshoot, resolve issues, and assist users in optimizing their use of the QAD ERP platform to improve business processes.

Key Responsibilities :

Technical Support :

Provide day-to-day support for the QAD ERP system, responding to user inquiries, troubleshooting issues, and resolving technical problems in a timely manner.

Assist users in navigating and utilizing QAD ERP functionality effectively.

System Maintenance & Updates :

Monitor and maintain the QAD ERP system, ensuring its optimal performance.

Support QAD system upgrades, patches, and updates.

Collaborate with IT teams to implement system improvements and ensure the security and stability of the ERP system.

Issue Diagnosis & Resolution :

Diagnose, troubleshoot, and resolve ERP application issues related to functionality, performance, or integration.

Work with internal teams and vendors to resolve complex issues as required.

User Training & Documentation :

Provide training sessions and create documentation for end users to ensure they are proficient in using QAD ERP.

Create and update user guides, FAQs, and other documentation to enhance user experience.

Customization & Configuration :

Support the customization of QAD ERP modules to meet business requirements.

Work with business analysts and developers to configure QAD ERP to support business processes.

System Integration & Interfaces :

Assist with the integration of QAD ERP with other internal systems or third-party applications.

Troubleshoot and resolve interface issues between systems and data exchange.

Reporting & Data Management :

Develop and maintain reports, dashboards, and queries to support decision-making.

Ensure data integrity within the QAD system.

Collaboration & Continuous Improvement :

Work closely with business units to understand requirements and implement solutions to optimize business processes.

Suggest and implement process improvements related to QAD ERP usage.

Preferred Qualifications :

• Certifications in QAD ERP or related technical areas.
• Experience with QAD modules such as Manufacturing, Distribution, or Financials.
• Knowledge of integration technologies (e.g., API, middleware, EDI).
• Familiarity with cloud-based ERP systems and modern ERP architectures .

Personal Attributes :

WHY WORK FOR US?

Competitive Compensation package- We offer a competitive compensation package, including competitive salaries, progressive employee incentive plans, retirement plans, comprehensive benefits .

Opportunity for Global Impact- Make a tangible contribution within the organization, by shaping the company’s technological future. Lead projects with international scope, gaining exposure to diverse markets and cultures.

Growth and Advancement : Our company is on an accelerated growth trajectory and that translates to growth and advancement opportunities for our team, including access to training and development and education allowances.

Autonomy and Ownership - Be part of a dynamic environment where your ideas are valued and you can take ownership of projects and initiatives, fostering a sense of accountability and accomplishment

Commitment to Diversity : Amphenol is committed to fostering a culture of inclusion and belonging where individuals of all backgrounds can thrive and contribute their unique and valuable perspective.

Rewards, Benefits and incentives- Participate in our progressive employee incentive plans, retirement plan and generous benefits package that includes health, dental, vision & traveler’s insurance as well as a Health Care Spending Account.

Amazing team- Work with motivated, passionate teammates in a collaborative culture where cross-functional teamwork is encouraged.

Come join the Amphenol family!

Amphenol Canada is committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity you should advise Amphenol, in a timely fashion, of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.