Engagement manager Jobs in Waterloo, ON

Welcome Home! We’re more than Canada’s largest independent hardware and building supplies retailer—we’re part of communities across the nation. Influencing Change for Home’s Future As the Senior Manager, Dealer Engagement and Deployment, you will establish a strategic direction for the team, while ensuring a comprehensive project plan is designed and executed to meet our key objectives for ISS deployment. You will provide store system requirements to drive continuous improvement in sales, retail and customer experience, and operational excellence. Led by the Senior Director, In-Store Systems Solutions, this opportunity will suit an influential and strategic leader, with strong interpersonal and coaching skills, and experience within the Retail industry. Ready to make an impact in a new role? Here’s how :

• Create a high performing environment by leveraging leadership, coaching and communication skills, to the ISS Dealer Engagement & Deployment team, ensuring the ISS Dealer Engagement & Deployment team understands the goals and objectives and determine the resources and support models required to be successful.
• Establish goals and key performance indicators for the ISS Engagement & Deployment team and monitor progress and effectiveness while providing support and guidance to ensure the team is achieving and delivering on those goals.
• Engage with Dealers and store staff to provide education on system capabilities, evaluate system fit, build trust and buy-in, influence and excite them to move to a new in-store system.
• Accountable for in-store systems adoption across a broad and varied Dealer community.
• Develop plan for the ISS Dealer Engagement & Deployment team in alignment with the enterprise planning process strategy. Identify key opportunities for business improvements – defining scope, resources and time required to complete initiatives, accountable for results.
• Prepare annual budgets for the ISS Dealer Engagement & Deployment team, working with Finance to identify and capitalize on cost savings opportunities, revenue growth possibilities, and productivity improvement initiatives.
• Partner cross-functionally both within the ISS team and across the enterprise to ensure full project alignment on priorities, deliverables and strategy and create a plan that aligns to and supports the overall program.

We’re looking for :

How we’ll make you feel at Home Our Team Members enjoy life at Home with our strong culture of support and inclusion, excellent benefits, and a team that always has your back. You will receive :

Bring your unique skills, thrive with interesting and challenging work, and experience what it’s like at Home. Apply today - this is a great opportunity to join a proudly Canadian company that is 100% ready to help you build your future. Home Hardware recognizes the value of a diverse team. We believe that different perspectives, backgrounds, and experiences make us stronger as an organization. Applicants representing the full diversity of communities in Canada are encouraged to apply with confidence. Please let us know if you require accommodation during the recruitment process. Canadians call us Home Hardware. We call it Home. #HP