Emergency dispatcher Jobs in Winnipeg, MB

Fort Garry Industries is Canada’s leading supplier of aftermarket parts, trailers, equipment and service to the Canadian Heavy Duty Truck & Trailer Transportation Industry.

We provide parts for trucks and service to major truck and trailer fleets, repair shops, mobile repair, construction, waste management, bus fleets, utility companies, the agriculture community, tire shops, municipalities, and mining operations.

We are a one-stop shop in the heavy-duty industry for parts for trucks and are dedicated to offering the best customer service to our customers.

Fort Garry Industries (FGI) is Canada's most trusted truck and trailer parts, sales and service provider.

With over 100 years of service under our belt, we are always expanding and looking for talented and motivated people to join our team and help with our continued success! Joining FGI means being part of a forward-thinking team shaping the future of the transportation industry.

Our WINNIPEG BRANCH has an exciting opportunity for a DISPATCHER to join our team!

What You Will Do:

The Dispatcher is responsible for coordinating the activities of FGI products/shipments while maintaining strong relationships with drivers and coordinate them to successfully service FGI customers. You will work with your team members to deliver a high-quality customer experience that exceeds customer expectations through the following tasks:

• Coordinate and dispatch drivers running multiple routes daily (flatbeds and vans)

• Plan and adjust runs in real-time to maintain delivery commitments (3-hour window from order to delivery)

• Communicate clearly and professionally with drivers, customers, warehouse staff, and management

• Monitor vehicle locations via fleet tracking software (Geotab) and proactively address delays or route issues.

• Track and follow up on high-priority and time-sensitive deliveries

• Ensure all deliveries are logged, documented, and invoiced correctly

• Work closely with the warehouse team to confirm order readiness and help manage volume overflow

• Enforce driver expectations, route cut-off times, and time-on-site limits

• Report exceptions, missed deliveries, or chronic issues with clear notes and suggestions

• Continuously improve route planning and dispatch processes to reduce delays and maximize delivery success

• Other duties as assigned

What We Require:

• 2+ years of dispatch experience, ideally in last-mile, high-volume environments, required

• Experience using Geotab Elite Extra or similar fleet tracking software preferred

• Background in logistics, transportation, or warehouse coordination preferred

• Must have open availability

• Proficient with Microsoft Office and other standard office equipment

• Excellent customer service skills

• Strong communication skills, including both written and verbal

• Team-oriented, adaptable, with a commitment to safety excellence

What We Offer:

• Competitive Wages -PLUS Yearly bonus!

• Great Benefits -Health, Dental, Vision, and much, much more

• RRSP Matching

• Health Spending Account

• Paid sick days and Short-Term Disability Benefits

• Discount on gym membership

• Retirement Perks

• And an overall great place to be!

Fort Garry Industries welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Fort Garry Industries is committed to the principle of Employment Equity. It is our goal to achieve a workforce that is reflective of the citizens we serve. Employment Equity promotes the principles of fairness, merit and equitable employment representation. Fort Garry Industries values diversity in the workplace. Women, Indigenous People, Visible Minorities and Individuals with Disabilities are encouraged to apply and self-identify. The more inclusive we are, the better our work will be. Creating a culture of equality isn’t just the right thing to do, it’s also the smart thing.