Dispatcher Jobs in Sudbury, ON
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Dispatcher • sudbury on
Last updated: 2 days ago
The Service Coordinator / Dispatcher is the initial point of contact between the customer and field personnel.Receiving calls by telephone, the Service Coordinator / Dispatcher will troubleshoot to ide...Show moreLast updated: 15 days ago
Hours : 30 to 40 hours per week.Education : Secondary (high) school graduation certificate.Experience : 7 months to less than 1 year.
Relocation costs covered by employer.Ensure proper functioning of e...Show moreLast updated: 2 days ago
We are currently recruiting for a Field Services Coordinator to work in person at our office in Sudbury, ON.The Field Services Coordinator is responsible for converting opportunities into completed...Show moreLast updated: 30+ days ago
Education : No degree, certificate or diploma.Experience : 1 to less than 7 months.Maintain work records and logs.Dispatch personnel according to schedules and work orders.
Follow-up on issues with wo...Show moreLast updated: 24 days ago
- Promoted
Service Coordinator
Ainsworth IncGreater Sudbury, Sudbury District, CAFull-time
service dispatcher
Medrides By Miracle.Sudbury, ON, CAFull-time +3
Field Services Coordinator
Commissionaires CanadaSudbury, CAFull-time
dispatcher, plant
Rainbow Concrete Industries Ltd.Sudbury, ON, CAFull-time +1
- Baie-D'Urfe, QC (from $ 42,900 to $ 159,309 year)
- Scarborough, ON (from $ 42,213 to $ 94,813 year)
- Leduc, AB (from $ 56,355 to $ 92,500 year)
- Boucherville, QC (from $ 59,041 to $ 89,950 year)
- Maple Ridge, BC (from $ 41,516 to $ 83,982 year)
- Kelowna, BC (from $ 41,379 to $ 79,902 year)
- Fort McMurray, AB (from $ 51,285 to $ 78,899 year)
- La Prairie, QC (from $ 42,900 to $ 78,400 year)
- Banff, AB (from $ 54,013 to $ 78,000 year)
- Red Deer, AB (from $ 56,063 to $ 77,955 year)
Service Coordinator
Ainsworth IncGreater Sudbury, Sudbury District, CA15 days ago
Job type
- Full-time
Job description1-2 years of experience as a Dispatcher is considered an asset. Experience with national accounts is an asset Data Entry to Customer Web Portals Proficiency with MS Office applications; Excel is essential. Ability to follow and perform to customer guidelines Management of trades and subs to DNE guidelines Excellent customer service skills. Excellent verbal and written communication skills Attention to detail and multi-tasking Ability to exercise independent judgment and take initiative. Ability to work effectively under pressure. Graduate from a career college an asset. Demonstrated coordination, organizational, and interpersonal skills. Bilingual considered an asset, but not required. Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation Service milestones and peer recognition plus Employee Discounts and Incentives Hybrid working models, where applicable Inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company Entry level Full-time Other Facilities Services
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Job Summary
The Service Coordinator / Dispatcher is the initial point of contact between the customer and field personnel. Receiving calls by telephone, the Service Coordinator / Dispatcher will troubleshoot to identify the cause of the customer’s concern, and if possible, provide technical support. In the event that the Service Coordinator / Dispatcher is unable to provide assistance, the individual will efficiently schedule service work, clearly inform field personnel of the servicing work to be done, and ensure field personnel have the required information to perform the work. The Service Coordinator / Dispatcher will also record accurately and in detail all work performed by field personnel, including the outcome.
Key Responsibilities
- Answer incoming service calls promptly and log requests accurately
- Prioritize, schedule, and dispatch work orders to field technicians, ensuring timely service delivery.
- Update customer portals and communicate work order status as needed.
- Coordinate with customers and technicians to gather missing information and confirm service completion.
- Develop and manage technician schedules based on job urgency, location, and skill requirements.
- Support field staff and interface with internal teams to ensure service success.
- Review completed work daily for accuracy and completeness.
- Process technician payroll and assist with administrative duties as needed.
- Act as a customer advocate to resolve issues and improve service quality.
- Continuously improve scheduling and dispatch processes to enhance customer satisfaction.
- Follow all company policies, including safety and quality standards.
- Perform other duties as assigned by management.
Qualifications
Benefits
Ainsworth (a GDI company) is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.
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