Director software engineering Jobs in Richmond Hill, ON
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Director software engineering • richmond hill on
Last updated: 4 hours ago
We’re reimagining customer engagement, and AWS Connect is at the core of it.As a CCaaS Software Engineering professional, you’ll shape how millions of customer interactions flow across voice, chat,...Show moreLast updated: 27 days ago
About Trimble’s Internship Program.As a Trimble intern, you will gain valuable hands-on experience, and be provided with challenging, meaningful tasks that will give you insight into what it's like...Show moreLast updated: 4 hours ago
Education : Other trades certificate or diploma.Assign engineering projects to engineers or other technical workers.Consult with clients to determine project needs.
Coordinate work activities to ensu...Show moreLast updated: 30+ days ago
WHAT YOU DO AT AMD CHANGES EVERYTHING.At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded syst...Show moreLast updated: 2 days ago
This role is categorized as hybrid.This means the successful candidate is expected to report to the office three days per week, at minimum.
The Data Engineering organization at General Motors is at ...Show moreLast updated: 2 days ago
Robert Half is looking to fill a vacancy for a full time / permanent Director of Software Development for a client that is rapidly growing in the East GTA region.
This opportunity offers great work ...Show moreLast updated: 2 days ago
As Technical Director, you will provide strategic leadership and technical direction for all monitoring and instrumentation activities across the organization.
You will drive innovation, ensure tech...Show moreLast updated: 29 days ago
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture.
As a member of our team, you will have the opp...Show moreLast updated: 2 days ago
Software Engineering - uCaaS page is loaded## Software Engineering - uCaaSlocations : Woodbridge, Ontariotime type : Full timeposted on : Posted Yesterdayjob requisition id : JR101047 • •Summary •...Show moreLast updated: 2 days ago
Technical Director – Geotechnical Engineering is a senior leadership role responsible for shaping the strategic direction of geotechnical services across Ontario and beyond.The position leads multi...Show moreLast updated: 2 days ago
Get AI-powered advice on this job and more exclusive features.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
WHAT YOU DO AT AMD CHANGES EVERYTH...Show moreLast updated: 2 days ago
Position : Associate / Director of Engineering.TechBlocks is headquartered in Toronto, Canada (an open office concept), with additional offices in Ahmedabad, Bangalore and Hyderabad.We offer a great c...Show moreLast updated: 2 days ago
The mission of the Supply Chain Engineering Department is to architect a resilient Supply Chain Network that enables business scalability for today and tomorrow.
As a leader of the Supply Chain Engi...Show moreLast updated: 2 days ago
Our team has an immediate permanent opening for a Research Engineer.Conduct advanced research to explore and apply state-of-the-art LLM and AI techniques to improve software engineering processes, ...Show moreLast updated: 2 days ago
Assign engineering projects to engineers or other technical workers.Consult with clients to determine project needs.Coordinate work activities to ensure projects meet deadlines and budgets.Direct a...Show moreLast updated: 30+ days ago
Get AI-powered advice on this job and more exclusive features.Retrieved from the description.Circle is a financial technology company at the epicenter of the emerging internet of money, where value...Show moreLast updated: 2 days ago
Director of Engineering and Delivery at TechBlocks.This is a full-time position reporting to the CTO and coordinating with global delivery teams in Canada and India.
The role leads development teams...Show moreLast updated: 2 days ago
Work Arrangement : Hybrid : This role is categorized as hybrid.This means the successful candidate is expected to report to Markham Elevation Centre (MEC) three times per week, at minimum.The Role S...Show moreLast updated: 2 days ago
Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Sym-Tech Dealer Services.
Celebrating over 53 years of growth, Sym-Tech is a leading finance and insu...Show moreLast updated: 2 days ago
Software Engineering - cCaaS
407 ETRWoodbridge, OntarioFull-time
- New!
Software Engineering Intern
TrimbleRichmond Hill, Ontario (Applanix), CanadaFull-time
director of engineering
Oakes Power Services Ltd.North York, ON, CAFull-time +1
- Promoted
Director Software Development, Gaming
Advanced Micro DevicesMarkham, York Region, CAFull-time
- Promoted
Staff Software Quality Lead - Data Engineering
General MotorsMarkham, York Region, CAFull-time
Director of Software Development
Robert HalfRichmond Hill, ON, CAFull-time +1
Quick Apply
Technical Director, Instrumentation and Monitoring Engineering
WSP CanadaMarkham, Ontario, CanadaFull-time
- Promoted
Director, AI Engineering
OpenTextRichmond Hill, York Region, CAFull-time
- Promoted
Software Engineering - uCaaS
407 InternationalVaughan, York Region, CAFull-time
- Promoted
Technical Director, Geotechnical Engineering
WSP in CanadaVaughan, York Region, CAFull-time
- Promoted
Director Software Development, Gaming
AMDMarkham, York Region, CAFull-time
- Promoted
Associate / Director of Engineering
Techblocks, Inc.Vaughan, York Region, CAFull-time
- Promoted
Supply Chain- Senior Director / Director, Supply Chain Engineering
AritziaVaughan, York Region, CAFull-time
- Promoted
Research Engineer - Software Systems Engineering / LLMs
HuaweiMarkham, York Region, CAPermanent
director of engineering
C.E.S. Engineering Ltd.North York, ON, CAFull-time +1
- Promoted
Manager, Software Engineering
CircleVaughan, York Region, CAFull-time
- Promoted
Director of Engineering
TechBlocksVaughan, York Region, CAFull-time
- Promoted
Software Developer-Test Engineering
Cadillac / GMMarkham, York Region, CAFull-time
- Promoted
Director, Software Development
Sym-Tech Dealer ServicesRichmond Hill, York Region, CAFull-time
- Burnaby, BC (from $ 128,667 to $ 206,755 year)
- Vancouver, BC (from $ 138,565 to $ 206,728 year)
- Old toronto, ON (from $ 132,239 to $ 204,449 year)
- Mississauga, ON (from $ 178,110 to $ 202,976 year)
- Toronto, ON (from $ 134,310 to $ 202,724 year)
- Montreal, QC (from $ 100,000 to $ 181,750 year)
- East York, ON (from $ 132,239 to $ 178,399 year)
- North York, ON (from $ 134,179 to $ 172,999 year)
- Quebec City, QC (from $ 88,750 to $ 172,885 year)
- Calgary, AB (from $ 58,500 to $ 132,239 year)
Software Engineering - cCaaS
407 ETRWoodbridge, Ontario27 days ago
Job type
- Full-time
Job description
Summary
We’re reimagining customer engagement, and AWS Connect is at the core of it. As a CCaaS Software Engineering professional, you’ll shape how millions of customer interactions flow across voice, chat, and digital channels — and give agents the tools they need to deliver standout experiences.
This isn’t just configuration. You’ll be building, integrating, and optimizing the next generation of contact centre technology, working across AWS, Salesforce, Verint, and more. If you want to deepen your expertise in cloud platforms and customer engagement, this is where to do it.
Responsibilities
Own and enhance the AWS Connect platform powering omnichannel conversations.
Build AWS Lambda functions for Salesforce CTI integration and agent desktop optimization.
Leverage Contact Lens for analytics, transcription, and sentiment insights.
Contribute to the evolution of self-service channels, including conversational IVR and chatbots, to improve customer experience and deflect routine interactions.
Design and manage dashboards on :
Agent performance and productivity
Queue / SLA adherence
Customer sentiment and quality trends
Operational KPIs for supervisors and leadership
Collaborate with Salesforce and business teams to streamline workflows.
Extend and optimize Verint WFM for smarter scheduling and forecasting.
Troubleshoot and tune real-time systems for performance and reliability.
Apply a DevOps mindset : automation, monitoring, and continuous improvement.
Qualifications
3+ years of experience in software engineering or cloud contact centre platforms.
Bachelor's degree in any field of Engineering, Computer Science or similar field.
Hands-on expertise with AWS Connect (flows, routing, agent set-up, integrations).
Proficiency with AWS Lambda, API Gateway, and event-driven design.
Familiarity with Salesforce CTI and CRM integrations.
Experience with self-service channels (IVR, chatbots, NLP / NLU frameworks).
Experience with reporting / analytics tools (e.g., Tableau, PowerBI, ContactLens or Salesforce dashboards).
Understanding of WFM tools (Verint preferred) and reporting.
Solid grasp of contact centre operations and KPIs.
Strong troubleshooting skills in real-time, high-availability environments.
Bonus : AWS certification(s), Salesforce certification(s), DevOps / CI-CD exposure.
About 407 ETR
Highway 407 ETR is an all-electronic open-access toll highway located in the Greater Toronto Area in Ontario, Canada. The highway spans 108 kilometres from Burlington in the west to Pickering in the east.
407 International Inc. is the sole shareholder of 407 ETR and is owned by :
Cintra Global S.E. which is a wholly owned subsidiary of Ferrovial S.A. (48.29%);
Canada Pension Plan Investment Board (CPP Investments) and other institutional investors (44.20%); and
Public Sector Pension Investment Board (PSP Investments) (7.51%)
Note :