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Director of Operations - Security Services
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SecuriguardBurnaby, BC, CAN- Full-time
- Quick Apply
Director of Operations - Pacific Region
Join Securiguard, a leader in security and safety solutions, and help us create trust and peace of mind for our clients and communities.
At Securiguard, we pride ourselves on delivering comprehensive security solutions backed by exceptional customer service. As a company, we are committed to supporting our employees, community, and the environment. As we continue to grow and evolve, we are seeking an experienced Director of Operations to lead our client relationships in the Lower Mainland and guide a team of Client Services Managers. This role is pivotal to driving growth, building strategic partnerships, and ensuring that our services exceed industry standards.
Your Role : Director of Operations
- Leadership : Inspire, mentor, and develop your team of Client Services Managers, cultivating a culture of accountability, innovation, and excellence.
- Client Success : Build and maintain strong, long-term relationships with clients. Act as a trusted advisor, understanding their needs and delivering tailored security solutions.
- Business Development : Identify and pursue growth opportunities, establish relationships with key stakeholders, and close deals to achieve revenue and market share targets.
- Strategic Planning : Conduct market research and competitive analysis to stay ahead of industry trends, emerging threats, and regulatory changes.
- Operational Excellence : Develop and implement strategies to improve service quality, client satisfaction, and operational efficiency.
- KPI Management : Establish, monitor, and analyze key performance indicators (KPIs) to ensure goals are met and continuously improved.
- Transition Management : Oversee seamless new business startups and transition plans.
What You Bring :
Who We Are :
At Securiguard, our mission is simple : to make people feel safe. Our expertise spans multiple industries, including corporate, retail, property management, industrial, aviation, marine, government, and more. With Canada's largest accredited K-9 detection and screening division and a team of over 4,000 security professionals, we are equipped to serve clients anywhere in the country.
We live by our values, embodied in the acronym R.E.A.C.H. :
Respect
Diversity and inclusion drive our innovation and success. As proud winners of Canada's Most Admired Corporate Culture (2021) and finalists in the Excellence in Diversity & Inclusion category at the Canadian HR Awards (2021, 2022), we are committed to fostering an environment where everyone can thrive.
Why Join Us?