Director of operations Jobs in Ottawa, ON

Director of IT

Ottawa, Canada | Mid-Senior | Full-Time | Hybrid

Corel has an immediate vacancy for this role.

The Opportunity

You will build the IT foundation for a newly standalone software company — and then run it. Corel is in the middle of a carve-out, and this role owns the full infrastructure, DevOps, and end-user services stack: separating from shared legacy systems, standing up production-ready architecture across AWS, Microsoft 365, and a modern data platform, and delivering reliable day-to-day operations for a global workforce. If you want to architect an enterprise IT environment from a blank sheet and lead the team that keeps it running, this is the seat.

A Day in the Life

• Own the infrastructure, DevOps, and end-user services functions across Corel's hybrid environment — managing the transition from shared legacy systems to standalone architecture while keeping production operations running without disruption.
• Lead the separation and stand-up of core platforms during TSA exit: AWS cloud infrastructure, Microsoft 365 tenant migration, Entra ID / Azure AD identity separation, and net-new implementations of NetSuite (ERP) and Salesforce (CRM) alongside systems integrator partners.
• Manage and mature the integration and data platform layer — Workato for application integration, Astronomer for orchestration, Snowflake for analytics infrastructure, and Hightouch for reverse ETL — ensuring reliable data flows across newly standalone systems.
• Define and enforce infrastructure standards for the standalone environment: networking, cloud architecture, identity and access management, endpoint security, and disaster recovery — building for scale rather than patching for today.
• Run the end-user services function — endpoint management, helpdesk operations, onboarding provisioning, and M365 productivity tooling — ensuring every employee has what they need to do their job from Day 1 of standalone operations and beyond.
• Partner with the Sr. Manager of Corporate Development and the integration management office to track TSA exit milestones, manage dependency waterfalls across IT workstreams, and escalate critical-path risks before they become blockers.
• Build, lead, and develop a team of infrastructure engineers, DevOps specialists, and end-user support professionals — setting clear priorities across carve-out execution and steady-state reliability simultaneously.

How We Work (Our Values)

Culture matters at Corel. As we build the next chapter of this business, how we work together is as important as what we build.

Accountability comes first. When we commit to something, we own the outcome and learn quickly when things don’t go as planned.

Customer obsessed. We focus on real customer impact, constantly asking: “What’s in it for the customer?”

We debate ideas openly and respectfully. Strong opinions and healthy disagreement are encouraged, but once a decision is made, we align and move forward together.

Move fast. Be resourceful. We value speed and pragmatism — testing ideas quickly, learning from customers, and proving what works before scaling.

What You Bring

To succeed in this role, you have:

• 10+ years of progressive experience in IT infrastructure, DevOps, or platform engineering, with at least 3 years in a director or senior manager role leading cross-functional technical teams.
• Direct experience with IT separation, carve-out, or large-scale migration — you have stood up standalone infrastructure from a shared environment and understand TSA exit sequencing, dependency mapping, and Day 1 readiness planning.
• Deep working knowledge of AWS cloud infrastructure — networking, compute, storage, IAM, and security architecture in a production environment.
• Hands-on familiarity with Microsoft 365 administration, Entra ID / Azure AD tenant configuration, and identity lifecycle management — including tenant separation or migration experience.
• Experience overseeing ERP and CRM implementations (NetSuite and Salesforce preferred) — you may not configure them yourself, but you understand the infrastructure, integration, and data dependencies and can hold an SI accountable.
• Working knowledge of modern integration and data stack tooling — Workato, Astronomer, Snowflake, and or equivalent platforms — and how they interconnect across ERP, CRM, and analytics layers.
• Experience with AI specifically in process automation and deployment of agents & agentic workflows
• A track record of managing end-user services operations — helpdesk, endpoint management, onboarding provisioning, and SLA-driven support — with a focus on employee productivity and service reliability.
• Strong vendor and SI management skills — you can evaluate SOWs, hold partners to milestones, and make build-vs-buy decisions grounded in cost, timeline, and risk.
• Clear communication skills with comfort presenting infrastructure status, risk, and investment recommendations to executive leadership and cross-functional stakeholders.

It’s a bonus if you also have:

• Experience in a PE-backed or growth-stage software company where you built infrastructure with lean resources and tight timelines.
• Experience building teams from 0 to 1; from job scoping all the way to steady state operations
• Experience in carveout standup and / or mergers & acquisition integration planning

About Corel

Corel is a beloved and trusted industry titan fueled by make-everything-easier flexibility. With a 40+ year legacy of innovation, we understand where you’ve been, and we’re uniquely equipped to get you where you want to be. Our comprehensive collection of creative, collaborative, and productivity solutions propel your teams on their journey. From meeting your deadlines to realizing your dreams, Corel empowers all you do.

Our products enable millions of connected knowledge workers around the world to do great work faster. Our success is driven by an unwavering commitment to deliver a broad portfolio of innovative applications – including CorelDRAW®, MindManager®, and WinZip® – to inspire users and help them achieve their goals.

It is our policy and practice to offer equal employment opportunities to all qualified applicants and employees without regard to race, color, age, religion, national origin, sex, political affiliation, sexual orientation, marital status, disability, veteran status, genetics, or any other protected characteristic.

Corel is committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise us of any accommodation that is required. Appropriate accommodation will be provided upon request as required by Federal and Provincial regulations and Company Policy. Any information received relating to accommodation will be treated as confidential.

As part of our evaluation process, we utilize an AI tool to assess candidates.

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