Director of operations Jobs in Chilliwack, BC

About Us

At West Coast Seniors Housing Management, we see our communities as afamily and we are equally committed to our residents and our staff. We providean engaging work environment and treat each other with respect and dignity. Weinvest in the growth and development of our teams to actively participate inthe creation of memories and moments that matter to our residents.

About the Role

The Director of Care reports to the General Manager and/or designate andis accountable for directing and mentoring care staff to ensureresident-focused care is achieved. This role promotes high quality care andmaintains accountability of staff to ensure that all persons served receive theappropriate level of care. The Director of Care is a key leader in thecommunity and collaborates with the General Manager/Community Leadership teamacts as a professional role model for all staff by providing clinical guidanceby following all appropriate regulations and guidelines.

Responsibilities

Include but not limited to:

• Engage and mobilize your team to achieve thepurpose, goals, objective and key results of the organization.
• Be an engaged collaborative team player,developing and maintaining professional relationships that support andstrengthen the organizational culture and purpose.
• Model the values and leadership behaviours oforganization and inspire other to do the same.

ResidentCare:

• Ensures there is ongoing development ofcomprehensive care plans tailored to the resident’s short and long termrequirements.
• Ensures the care plans are compliant withlicensing and CARF standards
• Monitors and evaluates for effectiveness and changing care needs and ensures appropriate action is taken in a timely manner.
• Provides residents with a free of harm andcomfortable environment.
• Ensures schedules and work assignments meet orexceed the provincial and legal requirements for professional nursing and othercare-related services.

Leadership:

• Provides leadership and direction to staff involved in the provision of continuing care by fostering and promoting new initiatives; interpreting and implementing care related policies and procedures.
• Coordinates and communicates with otherdepartments and staff to ensure that goals and planned changes are monitoredand reviewed.
• Ensures all Nursing staff receive a standardizedorientation upon hire, In-service training, work assignments, monitoring, andperformance evaluations.
• Maintains a safe environment for residents, family and staff, through: accident prevention, knowledge of emergency procedures and regulations, the safe use of supplies andequipment and reporting when repairs are necessary, andUtilizing infection controlprocedures
• Is directly involved in the performancemanagement of all care staff.
• Networks with other Directors of Care and health care professionals within and outside the organization
• Shares information and participates onmulti-site committees to develop and implement best practices throughout theorganization.

Budget & Financial:

• Ensures that care programs are delivered in aprofessional manner within the current budget allocation and in accordance withprovincial standards and legal requirements dictated for the provision ofnursing and other clinical services.
• Reconciles long-term care activity reports with the support of the GM to ensure resident days and levels of care concur with revenues derived from the regionally funded daily rate
• Is responsible for forecasting budgetrequirements and monitoring and approving expenditures including identifyingand recommending new sources for products and services and providing rationalefor budget variances.

Occupancy:

• Liaises with Health Authority to ensurepre-screening for suitability and timely admissions to vacant fundedaccommodation.

Works with the Community Relations Manager to assess carerequirements and suitability of private pay applicants.

Regulatory Compliance:

• Audits and monitors the administration of medication and monitors mechanisms to control the use of narcotics.
• Investigates, documents, reports, and takes the appropriate corrective action in situations where a serious incident has occurred.
• Ensures that there are Continuous Quality Improvement (CQI) initiatives undertaken in relation to care and the development of best practices.
• Ensures that initiatives are based on audit outcomes and key performance indicators.
• Exchanges information and resolves serious incident situations related to nursing and direct resident care with outside agencies including but not limited to Ministry of Health, Community Care Facilities Licensing, Community Health Services, education institutions, local health units; WorkSafe BC etc.
• Ensures licensing requirements as outlined bythe; Community Care and Assisted Living Act, Heath Professions Act, ResidentialCare Regulation, etc. are met.
• he admin or clinical on call as directed by theGeneral Manager or designate.
• Monitors and addresses care staff standards anddaily staffing levels.

Operational and Administrative Systems:

• As an integral member of the site managementteam, participates in decision-making - particularly in matters related tohealth and safety, resident care, financial, and human resources management.
• Ensures that there are effective communicationsystems in place for staff, residents and families.
• Participates in Manager On-Call roster andschedule.
• Perform all other duties as required.

Qualifications and Skills

• Successful completion of a Bachelor of Sciencedegree in Nursing and current British Columbia College of Nurses and Midwivesregistration.
• 2 to 4 years’ management and/or supervisory experience preferred. Experience in a Long-term care, Assisted Living or senior services setting an asset.
• All successful applicants must pass thevulnerable sector Criminal Record Check applicable to Provincial guidelines.
• Ability to multi-task.
• Sound financial management skills and understanding of funding in a residential care setting.
• Ability to plan, direct and control the delivery of multi-faceted care services.
• Knowledge of Microsoft Office Suite.
• Extensive knowledge of the Residential CareRegulations; Community Care and Assisted Living Act; Service Provider Manual,including criteria for complex care.

Special Requirements:

• Must be willing to work the hours necessary to ensure the effective operation of the community.
• Must have the capacity to deal with physical and mental impairment, death, and dying.
• Must be prepared to respond to emergentsituations.

West Coast Seniors Housing Management

is an equalopportunity employer.