Director of customer service Jobs in North York, ON

Since 1981, Ronald McDonald House Toronto has served as a place to call home for families with seriously ill children undergoing treatment. Ronald McDonald House Toronto encompasses a House for 81 families in downtown Toronto and seven Family Rooms in hospitals across the Greater Toronto Area and in Sudbury. The families we serve come from throughout Ontario, across Canada and around the world.

We are seeking an experienced and values-driven Director of Finance to join our leadership team at the House, located at 240 McCaul St., Toronto, and play a vital role in ensuring the financial health, integrity, and sustainability of our organization.

The Role

Reporting to the CEO / CFO, the Director of Finance will lead all aspects of Ronald McDonald House Toronto’s financial operations. This mix of hands-on and strategic role oversees financial reporting, budgeting and forecasting, risk management, and compliance — ensuring that Ronald McDonald House Toronto continues to operate with transparency, accountability, and fiscal responsibility.

The Director will work closely with the Senior Leadership Team, the Board’s Finance and Audit Committee, and external auditors, providing sound financial guidance that supports our mission and long-term sustainability.

• Develop, strengthen, and implement financial policies, systems, and internal controls.
• Oversee financial reporting, including monthly and annual statements, dashboards, and management analyses.
• Prepare and present quarterly and year-end results to the CEO / CFO, Finance and Audit Committee, and Board.
• Coordinate the annual audit and ensure compliance with CRA and other regulatory reporting requirements.
• Lead the annual budget process and quarterly forecasts, partnering with department leaders to develop accurate, actionable plans.
• Conduct financial analyses, cash flow management, and investment monitoring in line with organizational policies.
• Provide insight and recommendations to senior leaders to address trends, variances, and emerging risks.
• Develop and maintain Ronald McDonald House Toronto’s risk management framework and
• Ensure appropriate controls are in place to safeguard assets and comply with all relevant laws and privacy standards.
• Monitor, evaluate, and enhance internal systems for effective financial and operational governance.
• Lead, mentor, and develop the Finance team to ensure excellence in service delivery and financial stewardship.
• Partner cross-functionally to improve financial literacy and operational efficiency across the organization.
• Oversee relationships with external service providers such as auditors, IT, and investment managers.

Qualifications

Ronald McDonald House Toronto understands that for any role, it’s possible that no one person will possess all of the desired qualifications. The following is an outline of the qualifications we believe are important to bring to the position and / or develop while in the role.

About You

You are a strategic yet hands-on financial leader who thrives in a mission-driven environment. You combine analytical excellence with strong interpersonal and communication skills and take pride in building systems and teams that empower others.

Education & Experience

Knowledge, Skills and Abilities

What We Offer

At Ronald McDonald House Toronto, you’re not just taking on a job; you’re becoming part of a mission that makes a tangible difference every day. As the Director of Finance , you’ll play a key role in helping families feel at home when they need it most. You’ll have the opportunity to shape the financial strategy of one of Canada’s most recognized family-support charities.

In addition to meaningful work that supports families during critical moments, we offer :

Ronald McDonald House Toronto is an Equal Opportunity Employer.

Ronald McDonald House Toronto is committed to diversity and inclusiveness in the workplace and as an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population and families we support.

We encourage applications from members of groups that have been historically marginalized, including but not limited to Aboriginal, Indigenous, Metis and Inuit peoples, racialized groups / persons of colour, people with varying abilities, members of visible minority groups, LGBTQ2S+, those who identify as women, and other equity-seeking groups.

When contacted for a job opportunity, please advise the People and Culture team of any accommodation needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to an equitable process. We request that you provide your accommodation request as soon as reasonably practicable. Any information received relating to accommodation will be addressed confidentially.

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