Director of customer service Jobs in Etobicoke, ON
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Director of customer service • etobicoke on
Last updated: 1 day ago
This company is known for its innovative residential communities, and they need a dynamic leader to ensure homeowners receive exceptional service from the moment of purchase through post-occupancy....Show moreLast updated: 30+ days ago
About Puppy Sphere: Welcome to Puppy Sphere, we are a high-growth startup redefining the wellness category through puppy therapy!.We’re on a mission to bring people together in welcoming spaces whe...Show moreLast updated: 4 days ago
Your career journey begins here!.MonetizeMore builds industry-leading ad technology that is seen by more than 300M+ people per month.The 100+ team members spread across the globe has been running f...Show moreLast updated: 13 days ago
Who we are At WELLSTAR, we are committed to reshaping Canadian healthcare by leveraging technology to address the administrative burdens that pull physicians away from their true calling—patient ca...Show moreLast updated: 1 day ago
We are looking for a high-performing.You will be the primary architect of our financial engine and a key strategic partner to the leadership team.You aren’t just here to manage the books; you’re he...Show moreLast updated: 4 days ago
The Faculty of Arts & Science is at the heart of Canada’s leading university, with more than 35,000 undergraduate and graduate students.It is one of the most comprehensive and diverse academic divi...Show moreLast updated: 19 days ago
STRATEGIC ● COLLABORATIVE ● INITIATIVE ● RESULTS-DRIVEN ● ACCURATE.Our client is a not-for-profit organization dedicated to empowering individuals to live their best lives.Are you passionate about ...Show moreLast updated: 30+ days ago
To be eligible to apply for this position you must live in the Greater Toronto Area and be legally entitled to work in Canada.We are not accepting International applicants at this time.Under the ge...Show moreLast updated: 30+ days ago
Director of Finance - Controller.Toronto (Hybrid) | Full-Time | $150,000–$160,000 + Bonus + RRSP.A rapidly scaling, high-growth IT services organization is seeking a.Director of Finance - Controlle...Show moreLast updated: 12 days ago
Our client’s mission is to accelerate precision medicine and research by developing and providing innovative software solutions for genomics and multi-omics data.They aim to make complex biomedical...Show moreLast updated: 11 days ago
Our established public company client is looking for a Director of Accounting to join their finance and accounting team.This person will need to bring strong expertise in accounting and financial r...Show moreLast updated: 30+ days ago
Who we are At illumin, we are transforming the advertising landscape.Our platform offers an integrated space for journey planning, execution, and reporting.It empowers marketers to connect with the...Show moreLast updated: 30+ days ago
Our client is a well-established Canadian healthcare organization that develops, manufactures, and distributes specialized medical technologies used in acute care environments.The organization oper...Show moreLast updated: 4 days ago
Colas is a Canadian leader in transportation infrastructure - materials, construction, and maintenance.From roads to rail, airports to ports, we build some of the most important projects that conne...Show moreLast updated: 2 days ago
Are you a visionary operations leader who thrives at the intersection of high-precision engineering and global supply chain strategy? Our client, a well-established international leader in in the E...Show moreLast updated: 3 days ago
Greater Toronto Area (Mississauga) – Hybrid (2–3 days per week in office).At Nando's, we believe it's never just about the chicken — it's about the people who make it.We are a people-first, values-...Show moreLast updated: 30+ days ago
S&T) brings together the best of boutique fitness and wellness, offering the widest collection of expertly programmed yoga, Pilates, HIIT, and indoor cycling group fitness classes under one roof.Wi...Show moreLast updated: 30+ days ago
SWTCH is pioneering EV charging solutions for multifamily and commercial properties across North America.Since 2016, our team of entrepreneurs, energy professionals, and technologists has been focu...Show moreLast updated: 5 days ago
Foundation is a remote B2B content marketing agency helping SaaS clients grow through SEO, content, and strategic distribution.We work with ambitious global brands, and we’re scaling fast.But we’re...Show moreLast updated: 4 days ago
Director of Customer Care
MHB GroupToronto, ONFull-time
Director of Operations
Puppy SphereToronto, ON, CAFull-time
Quick Apply
Director of Growth
MonetizeMoreToronto, ON, CAFull-time
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Director of Customer Operations
WELLSTARToronto, ON, CAFull-time
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Director of Finance
STAN AIToronto, Ontario, CanadaFull-time
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Director of Development
University of TorontoToronto, ON, CAFull-time
Director of Finance
The Pod GroupMississauga, ON, CAFull-time
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Director of Food & Beverage
Chelsea Hotel, TorontoTorontoFull-time
Director of Finance
SearchLabsToronto, ON, caFull-time
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Director of Product
hireVouchToronto, Ontario, CanadaFull-time
- Promoted
Director Of Accounting
The Mason Group Inctoronto, ontario, CanadaPermanent +1
Director of Finance
illuminToronto, ON, CAFull-time
Quick Apply
Director of Product Management
Robertson Human AssetMississauga, ON, caFull-time
Director of Talent
ColasTORONTO, ON, CAFull-time
Director of Operations
Randstad CanadaToronto, Ontario, CAPermanent
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Director of Finance
Nando's Restaurant GroupMississauga, Ontario, CanadaFull-time +1
Director of Operations
Sweat and TonicToronto, Ontario, CanadaFull-time
Director of Engineering
SWTCH Energy Inc.Toronto, ON, CAFull-time
Quick Apply
Director of Partnerships
FoundationToronto, ON, CARemote
Full-time
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Director of Customer Care
MHB GroupToronto, ON30+ days ago
Job type
- Full-time
Job description
Our client, a prominent real estate developer in downtown Toronto, is seeking a Director of Customer Service to lead and elevate their customer experience division. This company is known for its innovative residential communities, and they need a dynamic leader to ensure homeowners receive exceptional service from the moment of purchase through post-occupancy.
The Role:
As the Director of Customer Service, you will play a critical role in building and managing a customer-focused team while developing processes and procedures that align with industry standards, including the TARION Warranty Program and the Pre-Delivery Inspection (PDI) process. You’ll collaborate across departments to ensure a seamless transition from development to occupancy, with a focus on enhancing the overall customer experience.
Key Responsibilities:
- Lead the customer service team and set high standards for performance.
- Oversee the customer journey from purchase to post-occupancy, addressing escalated issues and improving customer satisfaction.
- Develop and implement customer service processes and ensure TARION and PDI compliance.
- Work cross-functionally with sales, operations, and construction teams to support a smooth homeowner transition.
- Identify opportunities for continuous improvement in service delivery and implement best practices.
- Report on key metrics related to customer satisfaction and service quality.
What You Bring:
- Proven leadership experience in customer service, ideally in the residential real estate sector.
- Strong understanding of TARION Warranty and PDI processes.
- Ability to set up teams, processes, and procedures from scratch.
- Exceptional communication, problem-solving, and leadership skills.
- A data-driven, improvement-focused mindset.
Why This Opportunity?
- Join a leading company that is committed to building vibrant communities.
- Competitive compensation and benefits.
- The chance to shape and lead a key department within the organization.
- Work in a collaborative and supportive environment in downtown Toronto.