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Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.As a Customer Experience Associate, you are the face, character and heart of our branches.Scoti...Show more
This is an opportunity for candidates to express their interest in current and future positions in the Lanaudiere and Mauricie regions.Please note that successful candidates will be required to off...Show more
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Job Description
**This is an opportunity for candidates to express their interest in current and future positions in the Lanaudiere and Mauricie regions
What is the opportunity?
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team sales objectives. You coach your team to increase skills and capabilities to maximize sales and referral opportunities, enable digital education and usage, and promote problem resolution at first point of contact. Sharing common goals, purpose, vision, and values with RBC partners, you build relationships and encourage collaboration across all roles. Further, you support the ongoing development of your team through consistent sales routines to ensure a high level of employee capability and engagement.
What will you do?
Ensure high employee engagement through talent management, development and career planning
Deliver results through strong sales management routines and coaching ability
Partner with your manager to ensure operational effectiveness of the branch and maximize the performance of the team
Inspire, orchestrate and pioneer superior retailing excellence to deliver a memorable client experience
Coach your team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usage
Leverage partners to establish both internal and external working relationships to support business objectives
Address local community needs through appropriate recruitment and management practices
What do you need to succeed?
Must-have
Minimum of 2 years’ experience in a people management/coaching role within the financial industry
Proven success in business growth, as well as establishing community and client relationships
At least 2 years of licensed mutual fund sales experience within the last 3 years
Mutual Funds accreditation (IFIC or CSC)
Completion of an acceptable mutual fund branch management exam (BCO) offered by the CSI, or ability to write the exam within 4 months of start date
Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.
Nice-to-have
Experience in both business and personal banking
Strong understanding of sales management routines and ability to lead the team to action
Post-secondary diploma/degree, ideally in commerce, business administration, or related experience
Entrepreneurial mindset, with the ability to seek out and develop new business
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
Leaders who support your development through coaching and managing opportunities
A world-class training program in financial services
A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded
Job Skills
Advice Based Solutions, Building Talent, Client Discovery, Critical Thinking, Data Analysis, Digital Literacy, Inspiring, Long Term PlanningAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
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