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Desk Jobs in Prescott, ON

Last updated: 1 day ago
Service Desk Analysts – Public Sector

Service Desk Analysts – Public Sector

RaiseRemote, Ontario
CA$27.00 hourly
Remote
Full-time +1
IT Service Desk seeks an individual to provide front-line end user technical support services to clients and act as the single point of contact for the Ontario Government.You will leverage your exp...Show moreLast updated: 1 day ago
JPC -1454 - Service Desk Analyst

JPC -1454 - Service Desk Analyst

ITS GlobalOntario
CA$41,477.00–CA$51,966.00 yearly
Our client is seeking a Service Desk Analyst to respond to and diagnose problems through discussions with their end users. This includes problem recognition, research, isolation, and resolution step...Show moreLast updated: 30+ days ago
Front Office Assistant

Front Office Assistant

On Behalf of the Employer- TWPG is recruiting forOntario, Canada
CA$18.00 hourly
A local Company in Point Edward are seeking for a dedicated and organized Office Assistant to join their team.The ideal candidate will play a crucial role in ensuring the smooth operation of our of...Show moreLast updated: 30+ days ago
Field Technician

Field Technician

Net2SourceOntario, CA
Staffing Industry Analysts for our accelerated growth of % in the last years with over + employees globally, with over + locations in the US and global operations in countries.We believe in providi...Show moreLast updated: 30+ days ago
Ward Clerk

Ward Clerk

Sherwood Park ManorBrockville, ON, CA
Quick Apply
Job Title : Ward Clerk Status : Part time (0.FTE) Position Summary The Ward Clerk provides essential clerical and administrative support to ensure the smooth operation of a long-term care home.This p...Show moreLast updated: 5 days ago
hotel front desk supervisor

hotel front desk supervisor

ClublinkON, CA
CA$21.63 hourly
Permanent
Education : Secondary (high) school graduation certificate.Experience : 1 year to less than 2 years.Establish work schedules and procedures. Perform same duties as workers supervised.Assist clients / gu...Show moreLast updated: 30+ days ago
IT Desktop Support / Network Support / Help Desk / Field Engineer (Freelancer)(Hamilton)

IT Desktop Support / Network Support / Help Desk / Field Engineer (Freelancer)(Hamilton)

Axiom TechnologiesCanada, Ontario
CA$70,000.00–CA$80,000.00 yearly
Global IT Services partner supporting medium to large-scale enterprises.Please visit our website for more information about what we do at. We are looking for a capable resource to coordinate ranging...Show moreLast updated: 30+ days ago
Pro Sales Associate - Leaside

Pro Sales Associate - Leaside

BEHR Paint CompanyOntario
CA$40,600.00–CA$63,800.00 yearly
Full-time
As our PPS or Pro Paint Specialist with Behr, you’ll be working in a Home Depot store as a sales specialist focusing on professional painting contractors and their unique needs.On your own and work...Show moreLast updated: 30+ days ago
Dialysis Unit Assistant

Dialysis Unit Assistant

Tillsonburg District Memorial HospitalOntario, ON, CAN
CA$25.81–CA$26.39 hourly
Quick Apply
Tillsonburg District Memorial Hospital is actively seeking applicants for a Dialysis Unit Assistant (DUA) position.The Dialysis Unit Assistant (DUA) plays a key role in the Satellite Dialysis Centr...Show moreLast updated: 17 days ago
Customer Support Analyst

Customer Support Analyst

N. Harris Computer Corporation - CADOntario,Remote
CA$40,000.00–CA$50,000.00 yearly
Remote
Full-time
The Support Analyst provides application support to customers involving answering complex questions, contributing to a knowledge base, and serving as a support liaison between the company and the c...Show moreLast updated: 30+ days ago
Medical Office Administration

Medical Office Administration

Jag Dhar MedicineOntario, Canada
Seeking detail oriented and friendly medical office assistant.The ideal candidate will be responsible for managing front desk operations in a medical office environment. This role requires excellent...Show moreLast updated: 30+ days ago
  • Promoted
Highlands Nordic – Program Director

Highlands Nordic – Program Director

SkiontarioON, Canada
Highlands Nordic is looking for an individual to join our team as Program Director.This person will be responsible for managing outdoor education programs for school groups (elementary and high sch...Show moreLast updated: 8 days ago
Application Engineer

Application Engineer

AVL TSI Canada, Inc.Ontario, CA
Full-time
AVL TSI Canada is a part of AVL Test Systems, Inc.AVL TSI Canada is currently looking for an experienced Application Engineer to support a customer in Ontario. The Application Engineer commissions t...Show moreLast updated: 2 days ago
Property Desk Adjuster

Property Desk Adjuster

Crawford & CompanyON, Canada
Full-time
We are currently recruiting for a.The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements. The successful candidate will investigate, evaluate, neg...Show moreLast updated: 1 day ago
Help Desk Supervisor

Help Desk Supervisor

York Region District School BoardOntario, Canada
CA$90,000.00–CA$100,000.00 yearly
Full-time
Help Desk and for ensuring all student and employee requests are dealt with in an efficient and effective manner.They are also responsible for supporting the Board of Governors portal and their fil...Show moreLast updated: 30+ days ago
Branch Manager

Branch Manager

DMC RecruitmentOntario, CA
Building Materials Distribution.Base +Bonus + Company Vehicle + Benefits + RRSP.We are seeking a highly motivated and experienced Branch Manager to lead the Sarnia branch of this Building Materials...Show moreLast updated: 18 days ago
Service Desk Support Assistant

Service Desk Support Assistant

York UniversityOntario, Canada
CA$27.23 hourly
Under the direction of the Manager, Customer Success, the Service Desk Support Assistant provides intermediate level end-user support in the IST (Information Services and Technology) department.Col...Show moreLast updated: 30+ days ago
Housekeeper Part Time-101020

Housekeeper Part Time-101020

Extended Stay AmericaOntario, CA
CA$22.95 hourly
Part-time
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES.Ability to understand instructions, policies, and guidelines and the ability to engage in effective communication with the manager and staff.Ability to u...Show moreLast updated: 30+ days ago
Loss Prevention Representative

Loss Prevention Representative

CAA Club GroupON, CA
CA$16.50–CA$19.00 hourly
Conduct property and casualty consultative services - including on-site inspections and desk reviews - on prospect and bound accounts, identifying exposures with significant loss potential and gene...Show moreLast updated: 30+ days ago
L2_Deskside Support

L2_Deskside Support

Tata Consultancy ServicesOntario, CA
CA$55.00–CA$60.00 hourly
Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that can not be resolved by Tier 1 (L1) and providing support ...Show moreLast updated: 30+ days ago
Service Desk Analysts – Public Sector

Service Desk Analysts – Public Sector

RaiseRemote, Ontario
1 day ago
Salary
CA$27.00 hourly
Job type
  • Full-time
  • Part-time
  • Remote
Job description

Job Description

  • Work Remotely
  • Contract
  • 27.00 / HR to start

SUMMARY

IT Service Desk seeks an individual to provide front-line end user technical support services to clients and act as the single point of contact for the Ontario Government. You will leverage your expert knowledge of desktops / networks / telecommunications and related hardware, Microsoft OS Platforms, Office 365 Suite and other desktop productivity and diagnostic software packages, iOS / Android mobile IT devices, and Active Directory. You will enhance your analytical / problem solving skills, your organization / prioritization skills working in a high-pressure environment with a focus on your customer service skills, IT knowledge, interpersonal and oral / written English communication skills.

SKILLS & QUALIFICATIONS

  • Analytical and problem-solving skills to identify and assess client system problems resulting from equipment failures, operating system configurations and application errors.
  • Expertise in recommending and implementing effective software solutions and optimizing computer and application usage.
  • Ability to plan, organize and prioritize tasks in a high-pressure environment.
  • Proficient in both written and oral English communication skills
  • Effective time management skills
  • Strong customer service and client interaction skills
  • Experienced with de-escalation methods
  • Ability to work independently and autonomously while maintaining a high first point resolution.
  • Prior experience in a service desk or contact centre environment.
  • RESPONSIBILITIES

  • Diagnose and identifying and respond to technical and business-related issues, service requests, and client inquiries.
  • Ability to resolve client requests at first point of contact or dispatch to next level of support according to proper procedures.
  • Receive incoming communications and requests by telephone, email, LiveChat, from clients requesting assistance regarding various IT products, programs, service offerings.
  • Troubleshoot existing issues within a ticket to determine root cause and take the necessary resolution steps or escalate as required.
  • Provide assistance to users by recommending the most effective utilization of computers, standard software packages and their applications and related equipment (workstation and LAN)
  • Classify and categorize incidents; prioritize problems to ensure timely resolution either through first tier support or assignment to Tier 2 or Tier 3 through the established escalation system.
  • KNOWLEDGE

  • Strong knowledge of all Microsoft OS Platforms, (primarily Windows 10 and 11) Microsoft Office 365 Suite, Desktop Hardware troubleshooting, iOS and Android mobile phone troubleshooting, VPN, OneDrive, and Adobe Suite
  • Knowledge of LAN / WAN and telecommunications, desktop networks (e.g. Wifi) and related hardware (e.g. Intel-based PC's, network adapters, printers and plotters) to install and configure new computer hardware and software, prepare service and maintenance documentation, develop and test desktop software components to meet client needs, prepare information materials for clients on computer equipment utilization, analyze problems and conduct minor repairs to ensure desktop and notebook systems are operating in accordance with service level agreements.
  • Experience using structured troubleshooting techniques to diagnose user / account / client system hardware and software problems.
  • Ability to recommend / initiate solutions using diagnostic hardware and software applications and techniques and recommend the most effective utilization of computers and software applications.
  • Experience in installing and configure new computer hardware and software, and develop and test desktop software components.
  • WORKING ARRANGEMENT

    Candidates who demonstrate a client-centered approach and reliability in fulfilling their scheduled shifts will carry out this assignment entirely from their home offices.

    WORKING HOURS

    Successful candidates will have the flexibility to work either part time hours (at least 20 daytime hours per week Monday to Friday) up to full time hours (36.25 paid hours with 45 minutes of daily unpaid break-time) with optional additional hours available depending on the business need. The environment is a 24 / 7 / 365 one and you maybe required to work nights and weekends. Candidates interested in Part time should note that they will have to be available for multiple full week periods during normal business hours to receive the required training.

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