Delivery Jobs in Saint-Constant, QC

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

As the Service Delivery Manager, you will be instrumental in leading a dedicated group of professionals responsible for the successful implementation and adoption of Axon Enterprise’s suite of products, including (but not limited to) Axon Evidence and associated software solutions and hardware sensors. Your leadership will ensure that the team effectively meets client needs and maximises the value of our technology, while fostering a culture of excellence and collaboration.

Location : Remotely from Canada

Reporting to : Director, Professional Services, Commonwealth

Number of Reports : 6

Travel Expectations : approx. 30%

What You'll Do

• Team Leadership : Guide, mentor, and develop the Service Delivery Team, fostering a collaborative and high-performance culture. Conduct regular performance reviews, provide coaching, and identify training opportunities to enhance team skills and knowledge.
• Resource Management : Effectively manage team resources, ensuring optimal allocation and utilization of skills and expertise to meet project demands. Monitor team workloads and provide support to balance priorities.
• Complex Deployments : Lead and manage a team responsible for executing complex, enterprise-grade product deployments. Provide strategic oversight across change management activities, technical presentations, solution demonstrations, and technical workshops, ensuring alignment between client partners and internal stakeholders.
• Stakeholder Collaboration : Work closely with business and IT leaders to define the vision, scope, and delivery timelines for project deliverables. Ensure that project milestones and deadlines are met, and that all documentation supports project scope and customer acceptance for revenue recognition.
• Technical Expertise : Maintain a deep understanding of Axon products and services, ensuring the team successfully installs, configures, and tests solutions, including interview rooms, in-car video systems, activation devices, and body-worn cameras.
• Training & Knowledge Transfer : Facilitate training for customers and subcontractors on the installation and use of solutions. Promote knowledge transfer within the team and across the organisation to enhance collective expertise.
• Feedback & Documentation : Document customer feature requests and issues, providing critical feedback to sales and product management teams for continuous improvement.
• Strategic Planning : Contribute to the strategic planning of the Service Delivery Team, identifying opportunities for process improvements, resource enhancements, and service offerings.
• Additional Responsibilities : Perform other duties as required, adapting to the evolving needs of the business.

What You Bring

Join us as we lead the way in public safety technology! Apply today to be a vital part of our Professional Services team and make a lasting impact.

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