Dedicated truck Jobs in Longueuil, QC

Dedicated Support Manager at 360.Agency

Do you dream of a career where your expertise will have a concrete impact within an innovative, fast-growing company? Join the 360.Agency team! We are experts in creating web and marketing solutions designed for Canadian automotive dealerships.

As a Dedicated Support Manager, you will be responsible for supervising Account Managers and ensuring the satisfaction and retention of clients in our Key Accounts and VIP Accounts programs, as well as our various business partners. You will work closely with internal teams to deliver exceptional service and strengthen our position as a trusted partner to our clients, all while overseeing the full scope of support activities related to these strategic programs. Are you bilingual, do you possess a strong sense of client relations, and do you love leading teams toward excellence? Do you aspire to contribute to the strategic performance and satisfaction of major clients? This role is for you!

Main Tasks And Responsibilities

• Team Supervision : Lead and motivate the Account Manager and Business Partner teams, while supervising the Team Lead to ensure performance targets are met and strong client relationships are maintained.
• Account Strategy : Develop, implement, and support strategies to optimize Key Account management, minimizing the risk of client disengagement (churn).
• Client Relations : Act as the primary point of escalation for clients, ensuring their needs are understood and that proposed solutions meet their expectations.
• Client Satisfaction : Monitor and analyze client satisfaction metrics, taking proactive measures to resolve potential issues and improve the customer experience.
• Cross-Functional Coordination : Collaborate with other departments to ensure the smooth execution of support tickets and consistent customer service.
• Reporting : Prepare regular reports on the status of client relationships and team performance for presentation to management.
• Training & Development : Ensure continuous training for Account Managers to equip them with the necessary skills to excel in their roles.
• Client Presentations : Manage the planning, preparation, and execution of client meetings for all “Key Account” and “VIP Account” program clients.
• Continuous Improvement : Design and implement continuous improvement initiatives to optimize team practices and performance.

Required Qualifications

Organization : Strong organizational skills and the ability to work under client pressure.

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