Customer support specialist Jobs in Victoria, BC

ViVitro Labs is looking for a motivated, solutions-oriented Sales Support Specialist with proven experience in support and administration to join our expanding team in Victoria, BC. We are an internationally recognized and growing company that provides specialized test equipment solutions to facilitate medical device innovations in the cardiovascular field.

Reporting to the Operations Manager, the Sales Support Specialist plays a vital role in helping to meet sales targets by providing sales assistance and managing general office tasks. Being organized, goal-oriented, and able to multitask, the Sales Support Specialist measures success by removing obstacles and ensuring sales are completed on time, thriving in a fast-paced technical environment with competing demands. The Sales Support Specialist possesses extensive knowledge of customer service best practices, communicates effectively, and is committed to delivering results for both internal and external customers.

Do you possess strong organizational and multitasking skills? Are you eager to learn and adapt quickly in a fast-paced environment? Do you excel at communication and pay close attention to detail? Are you naturally curious and analytical, with a proactive approach to solving problems? Do you have a customer-focused mindset that ensures customer needs are met with excellence? If you answered “yes,” you will do well in this role!

Location:

Victoria, BC (On-Site)

Salary:

The Base Salary is $43,227 – $54,034. Annual variable compensation tied to goal completion has a target of 5.5% of the base salary. Employees are also eligible to earn profit sharing.

Position Responsibilities:

Sales Support:

• Handle customer communications, including order processing (keeping the client updated and informing them of unforeseen delays)
• Review sales contracts, including NDAs and tenders
• Process orders to ensure accurate, timely, and efficient product delivery
• Coordinate the shipment orders and customer invoices
• Perform post-shipment follow-up to confirm customer satisfaction
• Track and manage overdue accounts, initiating follow-up actions as needed
• Oversee and uphold the administration of SYSPRO ERP and Salesforce CRM systems
• Maintain and report on order KPIs
• Assist in coordinating sales trips and trade show appearances
• Manage inventory of ViVitro promotional merchandise
• Attend key sales meetings and gain a thorough understanding of all the company’s services and products

Administrative Support:

• Oversee and support all administrative duties in the office, ensuring smooth operations for management
• Coordinate with the IT department regarding all office equipment
• Perform reporting functions regularly and promptly, including tasks for SYSPRO ERP, Salesforce CRM, and SharePoint
• Support the accounting team with Financial and Month-End reporting processes
• Assist with accounting through invoice coding and supplier management
• Support senior management and sales representatives with any other projects as needed

Our ideal Sales Support Specialist candidate brings:

• A certificate or diploma in business administration is preferred, or an equivalent combination of education and experience
• Minimum of 3+ years of experience in an office setting
• Experience with ERP and CRM systems preferred
• Proficiency in Microsoft Office programs (Excel and Word)

These Skills and Abilities will help you thrive:

• Proven ability to handle customers and effectively find solutions to customer-related problems
• Excellent interpersonal skills and ability to communicate effectively with all team members and customers
• Strong organizational skills, attention to detail, and problem-solving ability with the capacity to prioritize multiple tasks
• Ability to work independently with minimal supervision
• Positive attitude and a reliable team member

About ViVitro Labs: provides contract testing services and test equipment solutions to support medical device innovations in the cardiovascular sector. An internationally recognized and trusted source for testing, with two ISO 17025-accredited laboratories and a reputable history spanning over 25 years, ViVitro Labs is a small company relied upon by hundreds of organizations in more than 40 countries for its expertise in testing the most advanced cardiovascular devices in the industry. ViVitro Labs collaborates closely with universities, medical device manufacturers, and regulatory agencies to support their research, regulatory, and production needs. As a leader in the heart valve testing industry, ViVitro actively participates in several ISO working groups.

Don’t meet every single requirement? Studies indicate that women and people of colour are less likely to apply for jobs unless they meet every qualification. At ViVitro Labs, we are dedicated to creating a diverse, inclusive, and authentic workplace. If you’re enthusiastic about this role but your experience doesn’t exactly match all the qualifications in the job description, we encourage you to apply still. You could be the ideal candidate for this role or others. ViVitro Labs welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates participating in all stages of the selection process.

How to Apply:

Please apply through the .

If you experience any difficulties during the application process, please contact careers@vivitrolabs.com with the subject line “ViVitro Labs – Sales Support Specialist.”

We thank all candidates who apply; however, only those selected for further consideration will be contacted following initial application acknowledgment. No phone calls, please