Customer support specialist Jobs in Vancouver, BC
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Customer support specialist • vancouver bc
Last updated: 3 days ago
Ideal Siding is one of the fastest-growing home improvement companies in North America, specializing in high-quality siding replacement and installation.
With a commitment to exceptional craftsmansh...Show moreLast updated: 3 days ago
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale.
Join our colleagues in bringing our Mission to life every single day to ...Show moreLast updated: 30+ days ago
Have you ever had a two-week Minecraft spree, survived in ARK, or raided in Rust? Chances are, you’ve played on our servers.
Shockbyte’s one of the largest game server providers.We’re looking for ta...Show moreLast updated: 30+ days ago
Responsabilités générales du poste : .Vous aimez travailler dans le domaine du service à la clientèle? Vous êtes à la recherche d’une organisation dynamique et en pleine croissance qui saura vous met...Show moreLast updated: 12 days ago
THE COMPANY At GPL Technologies, our mission is to provide powerful, reliable, and innovative technology services and leadership to creative companies by combining specialized industry&...Show moreLast updated: 30+ days ago
Saltworks Technologies is a global leader in advanced industrial desalination and lithium refining.Our innovative machines produce clean water from high-strength industrial discharges and refine li...Show moreLast updated: 30+ days ago
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike.
Our focus on our people is what sets us apart and keeps our...Show moreLast updated: 5 days ago
Strutta is currently seeking a Customer Success team member for a one-year term (maternity).Strutta is a DIY Social Media Contests & Sweepstakes platform based in Vancouver that has served some of ...Show moreLast updated: 30+ days ago
Our Vancouver-based government client is looking for a skilled Technology GIS support o drive the success of an impactful and fast-paced project.
If you're eager to make a meaningful contribution wi...Show moreLast updated: 30+ days ago
Job Title : Remote Customer Service Specialist Company : ForgeFit Location : Remote Employment Type : Full-Time About ForgeFit At ForgeFit, we supply premium fitnes...Show moreLast updated: 30+ days ago
Staffmax is seeking a friendly, solutions-focused.In this role, you'll be the voice of the company, helping customers with their questions and concerns while delivering a positive and professional ...Show moreLast updated: 30+ days ago
Customer Care Specialist
Ideal SidingBurnaby, BC, CAFull-time
Sr Scientific Support Specialist
Thermo Fisher ScientificBurnaby, British Columbia, CanadaFull-time
Customer Support Agent
ShockbyteVancouver, BC, CARemote
Full-time
Quick Apply
Bilingual Customer Service Specialist
HertzRichmond, British Columbia, CanadaFull-time
Quick Apply
Shotgrid Technical Support Specialist
GPL TechnologiesVancouver, BC, CAFull-time
Quick Apply
IT Support Specialist
Saltworks TechnologiesRichmond, BC, CAFull-time
Quick Apply
Customer Experience Support
MaerskVancouver,CAFull-time
Customer Success Specialist (Support)
StruttaVancouverPart-time
IT Application Support Specialist – GIS Quality
Randstad CanadaVancouver, British Columbia, CATemporary
Quick Apply
Remote Customer Service Specialist
ForgeFitVancouver, BC, CARemote
Full-time
Quick Apply
Customer Support Specialist
Staffmax Staffing & RecruitingVancouverTemporary
- Kitchener, ON (from $ 74,186 to $ 139,425 year)
- Victoria, BC (from $ 34,125 to $ 116,025 year)
- Kingston, ON (from $ 31,688 to $ 111,743 year)
- Burnaby, BC (from $ 42,113 to $ 93,668 year)
- Richmond, BC (from $ 55,000 to $ 78,000 year)
- Calgary, AB (from $ 34,125 to $ 77,132 year)
- Markham, ON (from $ 46,913 to $ 75,706 year)
- London, ON (from $ 72,200 to $ 75,039 year)
- Toronto, ON (from $ 50,000 to $ 74,106 year)
- Vancouver, BC (from $ 42,500 to $ 73,919 year)
Customer Care Specialist
Ideal SidingBurnaby, BC, CA3 days ago
Job type
- Full-time
Job descriptionEngage with customers in a friendly and professional manner, actively listening to their needs and concerns. Provide prompt and accurate assistance to customers, addressing their inquiries and resolving issues effectively. Collaborate with internal teams to ensure timely resolution of customer concerns and provide updates as needed. Maintain detailed records of customer interactions and transactions for reference and future follow-up. Continuously identify opportunities for improvement in processes and customer service delivery. Stay up-to-date with product knowledge and company policies to provide accurate information to customers. Coordinate and schedule meetings for our team of project managers, ensuring efficient planning and timely updates. Conduct outbound phone and email outreach to general contractors, property managers, and commercial developers to introduce Ideal Siding and build long term relationships within assigned territories. Identify active commercial projects and upcoming bid opportunities, while ensuring Ideal Siding is considered for preferred bidder and tender lists. Maintain consistent follow up communication and accurately track outreach activities, project leads, and bid opportunities in internal systems. Serve as a professional first point of contact when supporting the Customer Care team, documenting interactions and routing inquiries appropriately. Previous experience in a customer service, call centre, or administrative role is preferred but not required. Previous experience working with a US customer database is preferred. Must have proficiency in using customer support software and systems. Strong passion for delivering exceptional quality of service. Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively. Empathy and strong problem-solving skills to effectively address customer needs and resolve issues. Ability to work collaboratively in a team environment, sharing ideas and contributing to a positive work culture. Proactive and adaptable mindset to handle changing customer demands and priorities. Broad availability to accommodate shifts between 5 : 00 AM to 6 : 00 PM, including Saturdays once or twice a month. Flexible hybrid schedule (1–2 days / week in-office) Extended health care benefits, including dental and vision Supportive and collaborative team environment Opportunity to learn, grow, and advance your career Be part of a reputable and fast-growing home improvement brand Competitive wage starting at $20 / hour, with an increase to $22 / hour after a successful probation period.
Benefits :
- Company parties
- Competitive salary
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
About Us
Ideal Siding is one of the fastest-growing home improvement companies in North America, specializing in high-quality siding replacement and installation. With a commitment to exceptional craftsmanship and customer satisfaction, we help homeowners enhance the beauty, durability, and value of their homes.
Are you passionate about delivering top-notch service and quality? Do you love connecting with people and driving business growth? Are you energized by helping others and solving problems? If you have a strong desire to learn, grow, and contribute to success, we’d love for you to join our vibrant and thriving team at Ideal Siding .
About the Role
At Ideal Siding, exceptional customer service is at the heart of what we do. We’re looking for a Customer Care Specialist who will be the first point of contact for our customers. As part of our team, you’ll engage with customers, understand their needs, and guide them in the right direction. Your clear communication, active listening skills, and empathy will play a crucial role in creating positive interactions and helping homeowners take the next step toward improving their homes. In our fast-paced environment, attention to detail and the ability to multitask are essential.
This is a hybrid role, with 1–2 days per week in our Burnaby office and the flexibility to work remotely the rest of the time.
Key Responsibilities
General :
Commercial Outreach & Support :
Coordinate meetings between commercial stakeholders and internal teams, and collaborate cross functionally to support pipeline growth and improve outreach processes.
Qualifications and Skills
This will be a hybrid role. To work from home, you must have a fast-speed internet connection. Reliability will be key.
Why You’ll Love Working With Us
If you’re ready to bring your energy, empathy, and professionalism to a team that values customer satisfaction above all else — we’d love to hear from you!
Flexible work from home options available.
Ideal Siding is committed to providing a workplace free from discrimination or harassment. We expect every member of our community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included, and is afforded the respect and dignity they deserve. Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.