Customer support specialist Jobs in Etobicoke, ON

Join to apply for the Customer Support Specialist role at KEV Group .

Who We Are

At KEV, we help school districts eliminate the school finance blind spot. Our platform gives district finance teams real‑time visibility and traceability into every dollar collected at the school level—whether it’s cash, check, or digital. From field trips to fundraisers, we help them manage every dollar with confidence. More than 26,000 schools across North America trust KEV to manage over $4 billion annually. By unifying payments, accounting, and reporting, KEV simplifies life for bookkeepers, builds trust with parents, and gives finance leaders the oversight their current systems cannot. We help schools stay compliant, reduce risk, and focus on what matters most : student success.

About the Role

The Customer Support team is integral to KEV’s success, driving customer satisfaction through collaboration and expertise. We partner across the organization to deliver exceptional service and foster a culture of accountability and creativity.

We are looking for a Customer Support Specialist to join our growing team. In this role, you will be the primary point of contact for customers needing help with SchoolCash solutions, working closely with Support, Product, Payments, and Implementation teams to resolve issues quickly and effectively. The ideal candidate is detail‑oriented and has experience in customer support, school business operations, or accounting‑related roles.

This role is offered as a 12‑month contract position, with the possibility of extension based on business needs and performance.

How You’ll Contribute

• Serve as the primary point of contact for customers needing help with SchoolCash solutions — ensuring customer satisfaction and efficient issue resolution.
• Investigate, troubleshoot, and resolve customer issues related to payment processing, reporting, accounting workflows, and configuration — driving operational efficiency.
• Guide customers through a series of actions, via phone, email, or chat, to identify root causes and deliver solutions — enhancing the customer experience.
• Diagnose and resolve both functional and technical issues, escalating complex cases as needed — ensuring timely resolution.
• Document findings and solutions clearly in tickets, knowledge‑base articles, or internal notes — contributing to knowledge sharing and process improvement.
• Collaborate with internal teams (Support, Product, Payments, Implementation) to ensure quick and effective resolution of customer issues — fostering cross‑functional alignment.
• Guide customers in the correct use of SchoolCash features to improve efficiency and accuracy in their daily work — enhancing user adoption and satisfaction.
• Participate in process and knowledge improvements by suggesting updates based on recurring customer feedback — driving continuous improvement.
• Maintain ownership of issues until resolution, ensuring follow‑up and customer satisfaction — building strong customer relationships.

Who You Are

Why You’ll Love Working at KEV

What We Offer

Seniority Level

Employment Type

Job Function

Visit our website for more information and details about working at KEV.

#J-18808-Ljbffr