Customer support specialist Jobs in Edmonton, AB

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to:

Commercial Operations Manager

Mission Statement:

Provides technical assistance to internal and external customers and ensures timely and cost-effective support in accordance with standard processes, procedures, and safety guidelines.

Responsibilities

• Contributes to customer satisfaction by executing support work according to customer expectation(s) (and order).
• Displays clear understanding of sense of urgency and care in their own area of responsibility and knows how to communicate that to customer(s).
• Ensures customer retention by delivering superior customer experience.
• Identifies opportunities (while supporting customers) to address any additional concerns and reports those opportunities to the account team through local business processes.
• Supports basic technical support cases.
• Identifies technical problems and analyzes them through communication with customers and remote connections to assets (when applicable) for a limited range of services and products for which they are certified to perform.
• Executes wrap-up and follow-up (when needed) of support cases, in a timely manner.
• Identifies improvement needs in the ways of working and potential solutions for them, communicates them proactively, and drives minor improvement actions.
• Plans and executes work as per first-time right approach with customers, and ensures the job is done on time and as per quality standards.
• Prepares all documents and customer reports to be acknowledged by the customer representative.
• Utilizes all relevant support and reporting tools to document work, according to the global end-to-end processes.

Qualifications

• Education & Experience: Electrical Engineering degree or Electronics college diploma with 10+ years of experience in Medium Voltage Variable Speed Drives (VSD); knowledge of PLC is an asset.
• Technical Expertise: Strong understanding of Canadian VSD systems, Switchgear, Transformers, Cooling Systems; familiarity with heavy industries (Cement, Mining, Oil & Gas, Marine) is an asset.
• Skills & Competencies: Bilingual (French & English), proficient in Microsoft Office; knowledge of Microsoft Power Platform is an asset; demonstrates initiative, problem-solving, teamwork, and a strong sense of urgency and ownership. French is required. English is also required to communicate with customers outside Quebec on a regular basis.
• Industry Knowledge & Adaptability: Ability to seek information, learn continuously, and support complex technical environments with professionalism and adaptability.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

#LI-hybrid

Employment Equity & Inclusion Statement (Canada)

ABB values the dedication, commitment, and expertise of all our employees. As an Employment Equity Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects Canada’s diversity, including:

• Women

• Indigenous Peoples

• Members of visible minorities

• Persons with disabilities

ABB is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodation during any stage of the recruitment process, we encourage you to let us know.